Tripathi [mailto:[EMAIL PROTECTED]
Sent: 12 September 2007 18:25
Subject: How you you guys analyze ITSM 7 code? Dev Plus? Master AR Suite? No
logging doesn't count.
Hi all,
Apart from the BMC Remedy IT Service Management 7.0 Architecture pdf book
on BMC's support site, what do you guys use
a trial here
www.abydos-workflow.com
Kind Regards,
Jonathan Young
Technical Consultant
Abydos Ltd.
www.abydos-workflow.com
-Original Message-
From: Rabi Tripathi [mailto:[EMAIL PROTECTED]
Sent: 12 September 2007 18:25
Subject: How you you guys analyze ITSM 7 code? Dev
.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Pierson, Shawn
Sent: Thursday, September 13, 2007 8:53 AM
To: arslist@ARSLIST.ORG
Subject: Re: How you you guys analyze ITSM 7 code? Dev Plus? Master AR
Suite? No logging doesn't count
, Shawn
Sent: Friday, September 14, 2007 7:40 AM
To: arslist@ARSLIST.ORG
Subject: Re: How you you guys analyze ITSM 7 code? Dev Plus? Master AR
Suite? No logging doesn't count.
Microsoft does practically own the O/S market, the spreadsheet/word
processor market, and a few others, but they primarily
] On Behalf Of strauss
Sent: Wednesday, September 12, 2007 5:21 PM
To: arslist@ARSLIST.ORG
Subject: Re: How you you guys analyze ITSM 7 code? Dev Plus?
Master AR Suite? No logging doesn't count.
**
random speculation It seems like some of the Windows-based
: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Pierson, Shawn
Sent: Thursday, September 13, 2007 8:53 AM
To: arslist@ARSLIST.ORG
Subject: Re: How you you guys analyze ITSM 7 code? Dev Plus? Master AR
Suite? No logging doesn't count.
**
I've looked
/2007 10:15 AM
To: arslist@ARSLIST.ORG
Subject: Re: How you you guys analyze ITSM 7 code? Dev Plus? Master AR
Suite? No logging doesn't count.
Mark my words--Microsoft will emerge as the winner of this battle. They
have too much going for them in traditional network settings.
Specifically
From: Jim Fox [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Thursday, September 13, 2007 10:42:51 AM
Subject: Re: How you you guys analyze ITSM 7 code? Dev Plus? Master AR Suite?
No logging doesn't count.
Right, why do so many people keep missing this point. Anybody think Linux is
eating
] On Behalf Of john rosquist
Sent: Thursday, September 13, 2007 9:58 AM
To: arslist@ARSLIST.ORG
Subject: Re: How you you guys analyze ITSM 7 code? Dev Plus? Master AR
Suite? No logging doesn't count.
**
I think that there are a couple of problems here. My clients do not
want customizations
CS/SCCE
Sent: 09/13/2007 10:15 AM
To: arslist@ARSLIST.ORG
Subject: Re: How you you guys analyze ITSM 7 code? Dev Plus? Master AR
Suite? No logging doesn't count.
Mark my words--Microsoft will emerge as the winner of this battle. They
have too much going for them in traditional network
that are going to
decode the suite easily or effectively.
John
- Original Message
From: Jim Fox [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Thursday, September 13, 2007 10:42:51 AM
Subject: Re: How you you guys analyze ITSM 7 code? Dev Plus? Master AR
Suite? No logging doesn't count
Hi all,
Apart from the BMC Remedy IT Service Management 7.0
Architecture pdf book on BMC's support site, what do
you guys use to analyze ITSM workflow to understand
and customize it?
I have done/tried the following:
1. Workflow Logging - always works, but very tedious.
takes time to create test
Rabi, grousing about Remedy the product has always been a favorite
pastime for many of us. You're right, though. It does seem to be getting
worse.
Drew
On Wed, 12 Sep 2007, Rabi Tripathi wrote:
Hi all,
Apart from the BMC Remedy IT Service Management 7.0
Architecture pdf book on BMC's
Rabi, I have had success using the Sync Search Database to lead me through
some of the related items in ITSM 7. Unfortunately, log files are about the
only other thing that's been educational. I'm sure that there is a utility
or two out there that can help - too bad BMC can't seem to provide any
There is a patch for Remedy Developer Plaus that works with Admin 7.
-Original Message-
From: Rick Cook [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Wed, 12 Sep 2007 12:35 pm
Subject: Re: How you you guys analyze ITSM 7 code? Dev Plus? Master AR Suite?
No logging doesn't count
On 9/12/07, Rabi Tripathi [EMAIL PROTECTED] wrote:
Trying to use it for ITSM 7, I can't even get a def
file created thru Remedy Admin. Exporting 40 forms
causes malloc error on server. Is this typical, or is
my server good for nothing bum I sometimes think it
is? Currently trying the export
7.
-Original Message-
From: Rick Cook [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Wed, 12 Sep 2007 12:35 pm
Subject: Re: How you you guys analyze ITSM 7 code? Dev Plus? Master AR
Suite? No logging doesn't count.
** Rabi, I have had success using the Sync Search Database
:54 PM
To: arslist@ARSLIST.ORG
Subject: Re: How you you guys analyze ITSM 7 code? Dev Plus? Master AR
Suite? No logging doesn't count.
**
I know there's been a patch out for that for some time - that doesn't
make the application work well on a large system like ITSM 7, unless you
have a VERY robust
/
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Wednesday, September 12, 2007 12:35 PM
To: arslist@ARSLIST.ORG
Subject: Re: How you you guys analyze ITSM 7 code? Dev Plus? Master AR
Suite? No logging doesn't count.
**
Rabi, I have
:[EMAIL PROTECTED] On Behalf Of Opela, Gary L Contr
OC-ALC/ITMA
Sent: Wednesday, September 12, 2007 12:59 PM
To: arslist@ARSLIST.ORG
Subject: Re: How you you guys analyze ITSM 7 code? Dev Plus? Master AR
Suite? No logging doesn't count.
I think that ITSM 7 was purposefully designed this way, you know
Rick, sync search, forgot to write about that. It hasn't been working
properly for me in this server. I should spend some time and get it to work.
Some work for my desktop tonight.
On 9/12/07, Rick Cook [EMAIL PROTECTED] wrote:
** Rabi, I have had success using the Sync Search Database to lead
@ARSLIST.ORG
Subject: How you you guys analyze ITSM 7 code? Dev Plus? Master AR Suite? No
logging doesn't count.
Hi all,
Apart from the BMC Remedy IT Service Management 7.0
Architecture pdf book on BMC's support site, what do
you guys use to analyze ITSM workflow to understand
and customize it?
I have
Subject: Re: How you you guys analyze ITSM 7 code? Dev Plus? Master AR
Suite? No logging doesn't count.
I think that ITSM 7 was purposefully designed this way, you know,
security through obscurity? If they make it so complicated that no one
will dare go near it, then the don't have as many support calls
, 2007 1:17 PM
To: arslist@ARSLIST.ORG
Subject: Re: How you you guys analyze ITSM 7 code? Dev Plus? Master AR
Suite? No logging doesn't count.
Anyone working with ITSM is no longer considered a developer - now they
are a configurator.
drew
On Wed, 12 Sep 2007, Kaiser Norm E CIV USAF 96 CS/SCCE
I've seen Abydos Analyzer do a good job of producing visio diagram of
relationships between forms such as which forms a given form interacts with
and through which object (say filter).
I haven't used it much myself, but based on what I saw few months ago, it
seems to give you at least a good map
)
[mailto:[EMAIL PROTECTED] On Behalf Of Drew Shuller
Sent: Wednesday, September 12, 2007 1:17 PM
To: arslist@ARSLIST.ORG
Subject: Re: How you you guys analyze ITSM 7 code? Dev Plus? Master AR
Suite? No logging doesn't count.
Anyone working with ITSM is no longer considered a developer - now
Yes, Abydos is a good tool - I only question whether the number of objects
that it has to connect in ITSM 7 would make any output unreadable - like the
CMDB CDM chart/poster/billboard.
I mean, once you get it in small enough pieces to read easily, they're
without the necessary context to make it
Rick, I never saw it work against ITSM, so you're right.
On 9/12/07, Rick Cook [EMAIL PROTECTED] wrote:
** Yes, Abydos is a good tool - I only question whether the number of
objects that it has to connect in ITSM 7 would make any output unreadable -
like the CMDB CDM chart/poster/billboard.
.
Shawn Pierson
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96
CS/SCCE
Sent: Wednesday, September 12, 2007 1:19 PM
To: arslist@ARSLIST.ORG
Subject: Re: How you you guys analyze ITSM 7 code? Dev Plus
: Kaiser Norm E CIV USAF 96 CS/SCCE [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Wednesday, September 12, 2007 2:18:51 PM
Subject: Re: How you you guys analyze ITSM 7 code? Dev Plus? Master AR Suite?
No logging doesn't count.
Yes. Funny you say that--my colleague and I were just commenting
:[EMAIL PROTECTED] On Behalf Of Pierson, Shawn
Sent: Wednesday, September 12, 2007 2:41 PM
To: arslist@ARSLIST.ORG
Subject: Re: How you you guys analyze ITSM 7 code? Dev Plus? Master AR
Suite? No logging doesn't count.
I wouldn't say that we're a dying breed as much as we're being pushed to
extinction
list(ARSList)
arslist@ARSLIST.ORG
09/12/2007 03:41 PM
Please respond to
arslist@ARSLIST.ORG
To
arslist@ARSLIST.ORG
cc
Subject
Re: How you you guys analyze ITSM 7 code? Dev Plus? Master AR Suite? No
logging doesn't count.
I wouldn't say that we're a dying breed as much as we're being pushed
Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Ben Cantatore
Sent: Wednesday, September 12, 2007 4:45 PM
To: arslist@ARSLIST.ORG
Subject: Re: How you you guys analyze ITSM 7 code? Dev Plus? Master AR
Suite? No logging doesn't count.
**
I wouldn't say that we're
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