I know that this thread has been officially and formally asked to be stopped.
So, my
apologies for posting what I hope is THE final message on the thread. Please
accept this
final note of clarification and let's not revive the thread or Daniel will come
out and slap my
hand and since I have a
**
Thank you Doug for some light on the subject.
On 9/14/06, Mueller, Doug [EMAIL PROTECTED] wrote:
I know that this thread has been officially and formally asked to be stopped.So, myapologies for posting what I hope is THE final message on the thread.Please accept this
final note of
I'm from Alabama, or at least am currently planted here. :-)
Translation provided by Microsoft.
Ich lache nicht an Ihnen, wenn Sie nicht an mir lachen
Vielen Dank
Munich veteren 85-87
(That's South Germany)
___
Just in case everyone just took a breather on Friday and were planning on
returning to this topic. I concur it is time to move on.
Sheesh, I don't read the list for 2 days, and what do I find when I get
back?
[Much has been said on the actual topic, I will not add to it].
Whilst someone who
To: arslist@ARSLIST.ORG
Subject: Re: I Am Outraged! - BMC/Remedy is Outsourcing Support!!
Rick,
I have been told the following from a BMC insider:
1) 10% support reduction by the end of Aug.
2) 10%(more) support reduction by the end of 2006
3) Goal of reduction of support group size located in the USA
[mailto:[EMAIL PROTECTED]
Sent: Sunday, September 10, 2006 6:31 PM
To: arslist@ARSLIST.ORG
Subject: Re: I Am Outraged! - BMC/Remedy is Outsourcing Support!!
OK, apparently I can't control myself and now feel the need to comment on
some of these posts.
1. Matt, have you been talking with Deep Throat
Bing,
I have no way of knowing if jamahowal was informed by my source, or
if jamahowal is my source. ( A distinct possibility, but I really
doubt it.)
Is the information I was provided a rumor? Well that is not how it
was presented to me. Rather I was told that there was a memo
circulated
Well okay, fine I will comment.
I happened to be at Hearst Castle on Friday,
on the evening tour, where they let us into the
theatre. Therein they showed a news reel that contained,
from 1933, a message from Randolf Hearst asking the American people
to purchase American goods to help the
**
Jamahowal Pinitubel wrote:
Hello community,
I have it on good authority from one of my contacts at BMC that they
will be starting to outsource their support to Pune, India and Dublin,
Ireland very shortly.
Am I the only one who is outraged by this?
[SNIP]
JP
Personally
September 2006 09:55
To: arslist@ARSLIST.ORG
Subject: Re: I Am Outraged! - BMC/Remedy is Outsourcing Support!!
Am I the only one who doesn't understand the comments about not being
able to understand the staff from Dublin? They speak English... Where's
the problem there?
I understand the issue's
Of Chapman, Gary
Sent: 08 September 2006 09:55
To: arslist@ARSLIST.ORG
Subject: Re: I Am Outraged! - BMC/Remedy is Outsourcing Support!!
Am I the only one who doesn't understand the comments about not being
able to understand the staff from Dublin? They speak English... Where's
the problem there?
I
Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Timothy Powell
Sent: Thursday, September 07, 2006 7:17 PM
To: arslist@ARSLIST.ORG
Subject: Re: OT- I Am Outraged! - BMC/Remedy is Outsourcing Support!!
Rick,
I wasn't advocating a knee-jerk
Rick,
I have been told the following from a BMC insider:
1) 10% support reduction by the end of Aug.
2) 10%(more) support reduction by the end of 2006
3) Goal of reduction of support group size located in the USA by 90%
by end of Aug 2007
4) BMC is offering some current support people the
To
arslist@ARSLIST.ORG
cc
Subject
Re: I Am Outraged! - BMC/Remedy is Outsourcing
Support!!
Language is an interesting one.
We are based in Germany and our Remedy Support is based in UK.
I have had on occasion where I was speaking with India Remedy Support on
phone and while it was no problem
.
Dave
Date:Thu, 7 Sep 2006 16:43:36 -0400
From:Jamahowal Pinitubel [EMAIL PROTECTED]
Subject: I Am Outraged! - BMC/Remedy is Outsourcing Support!!
Hello community,
I have it on good authority from one of my contacts at BMC that they
will be
starting to outsource their support to Pune
Hello community,
I have it on good authority from one of my contacts at BMC that they will be
starting to outsource their support to Pune, India and Dublin, Ireland very
shortly.
Am I the only one who is outraged by this?
Our company already pays an unconscionable amount of money for Remedy
**
Well
That explains the Keynote speaker at this years User World (if it's true). I wouldn't freak just yet.
Warren
On 9/7/06, Jamahowal Pinitubel [EMAIL PROTECTED] wrote:
Hello community,I have it on good authority from one of my contacts at BMC that they will bestarting to outsource their
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Warren Baltimore
Sent: Thursday, September 07, 2006 1:48 PM To: arslist@ARSLIST.ORG
Subject: Re: I Am Outraged! - BMC/Remedy is Outsourcing Support!!
**
Well That explains the Keynote speaker
get worse as time goes forward.
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]
Sent: Thursday, September 07, 2006 4:44 PM
To: arslist@ARSLIST.ORG
Subject: I Am Outraged! - BMC/Remedy is Outsourcing Support!!
Importance: High
Hello community,
I have it on good
I know a couple of BMC employees, and none of them have expressed any
concern of their jobs being in danger, so I don't know that what you are
saying is accurate.
Additionally, I know that BMC does have offices in Pune comprised of BMC
employees, so it would not be outsourcing, but rather a form
lto:[EMAIL PROTECTED] On Behalf Of Warren
BaltimoreSent: Thursday, September 07, 2006 3:48 PMTo:
arslist@ARSLIST.ORGSubject: Re: I Am Outraged! - BMC/Remedy is
Outsourcing Support!!
**
Well
That explains the Keynote speaker at this years User World (if it's
true). I wouldn't freak just ye
is bad
Some things suck and only get worse as time goes forward.
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]
Sent: Thursday, September 07, 2006 4:44 PM
To: arslist@ARSLIST.ORG
Subject: I Am Outraged! - BMC/Remedy is Outsourcing Support!!
Importance: High
: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Sanford, Claire
Sent: Thursday, September 07, 2006 4:55 PM
To: arslist@ARSLIST.ORG
Subject: Re: I Am Outraged! - BMC/Remedy is Outsourcing Support!!
**
That post almost seems like a troll. I have never seen
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Sanford, Claire
Sent: Thursday, September 07, 2006 4:55 PM
To: arslist@ARSLIST.ORG
Subject: Re: I Am Outraged! - BMC/Remedy is Outsourcing Support!!
**
That post almost seems
To: arslist@ARSLIST.ORG Subject: Re: I Am Outraged! - BMC/Remedy is Outsourcing Support!!
**
Keynote Speaker - Geoffrey Moore , Managing Director, TCG Advisors and Author of Crossing the Chasm He talked about how Outsourcing is not neccesarily a bad thing. It allows the organization to refocus on new
Title: RE: I Am Outraged! - BMC/Remedy is Outsourcing Support!!
**
Claire:
This is very true, but at least the tier 1 help desk folks know when they have reached the end of their rope and turn the problem over to a tier 1 person. It is fun dealing with them when you tell them that you
] On Behalf Of Sanford,
ClaireSent: Thursday, September 07, 2006 4:55 PMTo:
arslist@ARSLIST.ORGSubject: Re: I Am Outraged! - BMC/Remedy is
Outsourcing Support!!
**
That post almost seems like a "troll". I have never seen a post
from "Jamahowal Pinitubel "
before.
We have been re
Title: RE: I Am Outraged! - BMC/Remedy is Outsourcing Support!!
**
Warren:
Hold onto your hats boys, the wind is sure goona be blowing.
My experiences with 'off-shore' technical support range from the best to the worst. Same with U.S. support. It all depends on the level of training (some
st(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Warren
BaltimoreSent: Thursday, September 07, 2006 1:48 PMTo:
arslist@ARSLIST.ORGSubject: Re: I Am Outraged! - BMC/Remedy is
Outsourcing Support!!
**
Well
That explains the Keynote speaker at this years User World (if it's
true). I wouldn't
:[EMAIL PROTECTED] On Behalf Of Jamahowal Pinitubel
Sent: Thursday, September 07, 2006 1:44 PM
To: arslist@ARSLIST.ORG
Subject: I Am Outraged! - BMC/Remedy is Outsourcing Support!!
Importance: High
Hello community,
I have it on good authority from one of my contacts at BMC
: I Am Outraged! - BMC/Remedy is Outsourcing Support!!
I've heard rumblings about this as well. I don't expect a complete
offshoring, but a substantial chunk nonetheless. It does concern me as it is
a potentially major shift.
My apprehensions can be summarized as:
1.) Language / Communication
Subject: Re: I Am Outraged! - BMC/Remedy is Outsourcing Support!!
Well, to take the BMC view for a minute (assuming this is true), all of the
comparisons of ITSM products I have seen grade the product suite very highly
except for one thing - cost. If they're planning on passing on some cost
savings
Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Sanford, Claire
Sent: Thursday, September 07, 2006 5:14 PM
To: arslist@ARSLIST.ORG
Subject: OT- I Am Outraged! - BMC/Remedy is Outsourcing Support!!
Excuse me... I found one... 7/28/2005 a job
I concur with Tim, we have to keep this an 'open forum' or we all lose. mike
Date: Thu, 7 Sep 2006 19:53:09 -0400 From: [EMAIL PROTECTED] Subject: Re:
OT- I Am Outraged! - BMC/Remedy is Outsourcing Support!! To:
arslist@ARSLIST.ORG I found 4 postings from Jamahowalso
farCLAIRE
- Original Message -
From: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG
To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG
Sent: Thu Sep 07 19:04:18 2006
Subject: Re: I Am Outraged! - BMC/Remedy is Outsourcing Support!!
I truly doubt that any savings BMC will have with offshoring
Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick cook
Sent: Thursday, September 07, 2006 8:36 PM
To: arslist@ARSLIST.ORG
Subject: Re: OT- I Am Outraged! - BMC/Remedy is Outsourcing Support!!
Ok, everyone, let's calm down a bit.
1) Claire's
list(ARSList)[mailto:arslist@ARSLIST.ORG] On Behalf Of Rick cookSent: Thursday, September 07, 2006 8:36 PM
To: arslist@ARSLIST.ORGSubject: Re: OT- I Am Outraged! - BMC/Remedy is Outsourcing Support!!Ok, everyone, let's calm down a bit.1)Claire's point (IMHO) is not that this guy doesn't have the right
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto: [EMAIL PROTECTED] On Behalf Of Sanford, Claire
Sent: Thursday, September 07, 2006 5:14 PM
To: arslist@ARSLIST.ORG
Subject: OT- I Am Outraged! - BMC/Remedy is Outsourcing Support!!
Excuse me... I found
**
Patrick ... you wax so poetic tonight They did mention last week that everyone will be using it directly from the box in the future and customizations will not be needed ... lol Guess in that case everything will be perfect (yea right) and support won't be needed!
On 9/7/06, patrick zandi
list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Timothy Powell
Sent: Thursday, September 07, 2006 6:17 PM
To: arslist@ARSLIST.ORG
Subject: Re: OT- I Am Outraged! - BMC/Remedy is Outsourcing Support!!
Rick,
I wasn't advocating a knee-jerk reaction. I'm not sure that I am ready to
jump
, no matter
how much you pay.
From: Action Request System discussion list(ARSList) on behalf of Kirk Cassady
Sent: Thu 9/7/2006 7:50 PM
To: arslist@ARSLIST.ORG
Subject: Re: I Am Outraged! - BMC/Remedy is Outsourcing Support!!
Although I rarely call support, my last
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