**
Hi All
Has anyone gone through this yet? We are looking at putting a plan together for this upgrade.
We are currently at ARS 6 and ITSM 5.6 (HD/CHG/AST). I know the cmdb is very important to the whole suite and we will focus on that first and allotted the most time to it currently. Then
We are starting to plan our upgrade from 6.3 to 7.x. (as well
corresponding
ARS and CMDB upgrades, and, to make things interesting, a move from Oracle
db to SQL).
I know there are a lot of posts here with questions/answers/advice. Was
wondering if anyone had suggestion on how best to perus
Hi,
I've been searching on the support site with no luck - would anyone point me
in the right direction, where can I get the ITSM 7 upgrade utility ?
Thanks,
Raido
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possible to upgrade some faster way, but I haven't found one yet that doesn't
have major risk factors.
Rick
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Den
FongSent: Wednesday, July 19, 2006 6:58 AMTo:
arslist@ARSLIST.ORGSubject:
Message-From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Den FongSent:
Wednesday, July 19, 2006 8:58 AMTo:
arslist@ARSLIST.ORGSubject: ITSM 7 upgrade**
Hi All
Has anyone gone through this yet? We are looking at pu
**
Hi Dan,
Why without EIE on the Zenworks integration? EIE, Remedy Link for SQL and Remedy Link for Oracle have a great new feature in version 7. It is "CMDB Aware", BMC's term to mean that you can actually choose to import to CMDB CIs and it will handle all the heavy lifting. Also, you can impo
Julie, that is one big project you're undertaking. I don't know what your
exposure to the ITSM 7 suite is, but if that and/or ITIL are pretty foreign
to you, I would definitely recommend getting some help, at least to get
things set up and running. The main reason is that only BMC and its
consul
lmington
(910) 962-7177
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Julie L Kanakanui JLKANAKA
Sent: Thursday, July 19, 2007 12:29 PM
To: arslist@ARSLIST.ORG
Subject: ITSM 7 - Upgrade advice?
**
We are starting to plan our upgrade f
ington
(910) 962-7177
*From:* Action Request System discussion list(ARSList) [mailto:
[EMAIL PROTECTED] *On Behalf Of *Julie L Kanakanui JLKANAKA
*Sent:* Thursday, July 19, 2007 12:29 PM
*To:* arslist@ARSLIST.ORG
*Subject:* ITSM 7 - Upgrade advice?
**
We are starting to plan our upgrade from 6.3 to 7
ok <[EMAIL PROTECTED]>
Sent by: "Action Request System discussion list(ARSList)"
07/19/2007 03:13 PM
Please respond to
arslist@ARSLIST.ORG
To
arslist@ARSLIST.ORG
cc
Subject
Re: ITSM 7 - Upgrade advice?
**
Thank you, Matt, for a reminder of lesson #1 of an ITSM implementation:
.com
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Julie L Kanakanui JLKANAKA
Sent: Thursday, July 19, 2007 11:29
To: arslist@ARSLIST.ORG
Subject: ITSM 7 - Upgrade advice?
**
We are starting to plan our upgrade from 6.3 to 7.x. (as well
correspon
atewood Kelly
Sent: July 19, 2007 4:17 PM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 7 - Upgrade advice?
**
Julie,
We worked on our upgrade from ARS 6.3/ITSM 5.5 to ARS 7/ITSM 7 for many
months. We found that this is quite a large task and I would personally
recommend that you use a BMC Consulting
EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Thursday, July 19, 2007 9:53 AM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 7 - Upgrade advice?
**
Julie, that is one big project you're undertaking. I don't know what
your exposure to the ITSM 7 suite is, but if that and/or ITIL are prett
Subject: ITSM 7 upgrade utility
**
Hi,
I've been searching on the support site with no luck - would anyone
point me in the right direction, where can I get the ITSM 7 upgrade
utility ?
Thanks,
Raido
__20060125___This posting was submitt
ist(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Candace DeCou
Sent: Friday, July 20, 2007 4:35 PM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 7 - Upgrade advice?
**
Oh absolutely Rick -I agree with you 100%. I've been
administrating/configuring (and doing other things ala Remedy) for about
10
t;.
Cheers,
Mike L.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Luttmann, Michael W CTR USA
Sent: Tuesday, July 31, 2007 4:05 PM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 7 - Upgrade advice? (UNCLASSIFIED)
Classification: UNCLASSIFIED
stem.
>
> Mike L.
>
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Candace DeCou
> Sent: Friday, July 20, 2007 4:35 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: ITSM 7 - Upgrade advice?
>
bmc remedy ITSM 7 upgrade - issue faced- Cannot establish a network
connection to the AR System server
here is the arerror log says
Mon Feb 9 17:00:37 2009 : Action Request System(R) Server Version 7.1.00
Patch 002 200802011900
(c) Copyright 1991-2007 BMC Software, Inc.
Mon Feb 9 17:01
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