and Problem are bundled together under the service desk banner.
John
- Original Message
From: Kaiser Norm E CIV USAF 96 CS/SCCE [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Wednesday, September 26, 2007 2:55:36 PM
Subject: Re: Incident Problem...Separate Purchases?
Thanks...
You
Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of john rosquist
Sent: Wednesday, September 26, 2007 7:23 PM
To: arslist@ARSLIST.ORG
Subject: Re: Incident Problem...Separate Purchases?
**
The requestor console is intended to be a light weight free
@ARSLIST.ORG
Subject: Re: Incident Problem...Separate Purchases?
**
The requestor console is intended to be a light weight free front end
to incident and change so that users can submit ticket and query for
results with out needing an app license. That said, it is practically
useless, unless
)
[mailto:[EMAIL PROTECTED] On Behalf Of john rosquist
Sent: Wednesday, September 26, 2007 7:23 PM
To: arslist@ARSLIST.ORG
Subject: Re: Incident Problem...Separate Purchases?
**
The requestor console is intended to be a light weight free front end
to incident and change so that users can submit ticket
To: arslist@ARSLIST.ORG
Subject: Re: Incident Problem...Separate Purchases?
Understood. But then I wonder, what does SRM give you that the
Requester Console doesn't? What justifies the purchase?
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED
/
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Thursday, September 27, 2007 11:27 AM
To: arslist@ARSLIST.ORG
Subject: Re: Incident Problem...Separate Purchases?
**
SRM is a more graphically oriented service request
Hello all:
Quick question. I understand there are Incident licenses and Problem
licenses. Does that mean they are separate purchases (i.e., costs)?
Also, is the Knowledge Management module licensed similarly? Or is it
included in Incident?
Thanks,
Norm
/SCCE
Sent: Wednesday, September 26, 2007 6:25 PM
To: arslist@ARSLIST.ORG
Subject: Incident Problem...Separate Purchases?
Hello all:
Quick question. I understand there are Incident licenses and Problem
licenses. Does that mean they are separate purchases (i.e., costs)?
Also
?
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of David Sanders
Sent: Wednesday, September 26, 2007 12:45 PM
To: arslist@ARSLIST.ORG
Subject: Re: Incident Problem...Separate Purchases?
**
Hi Norm
I think that a Service Desk user
Of Kaiser Norm E CIV USAF 96
CS/SCCE
Sent: Wednesday, September 26, 2007 10:51 AM
To: arslist@ARSLIST.ORG
Subject: Re: Incident Problem...Separate Purchases?
And there's some difference between the Requester Console and Service
Request Management, correct?
Requester Console can be used with a Read
)
[mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE
Sent: Wednesday, September 26, 2007 6:51 PM
To: arslist@ARSLIST.ORG
Subject: Re: Incident Problem...Separate Purchases?
And there's some difference between the Requester Console and Service
Request Management, correct
discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of David Sanders
Sent: Wednesday, September 26, 2007 1:07 PM
To: arslist@ARSLIST.ORG
Subject: Re: Incident Problem...Separate Purchases?
Hi Norm
I'll pass on those questions as I don't use the application, but there
was
some discussion
Subject: Re: Incident Problem...Separate Purchases?
Hi Norm
I'll pass on those questions as I don't use the application, but there
was
some discussion on the list a while ago about the fact that the
Requester
Console is not set up to use read licenses and the changes you'd need to
make to the workflow
-0500 From: [EMAIL PROTECTED] Subject: Re:
Incident Problem...Separate Purchases? To: arslist@ARSLIST.ORG Is David
correct? Can the Requester Console *not* be used with just Read licenses? Do
you need write licenses (i.e., purchased) licenses to access it? So is
SRM the product intended
7:53 PM
To: arslist@ARSLIST.ORG
Subject: Re: Incident Problem...Separate Purchases?
The Requester Console can be used with just a read license. The user will
have access to Approval Central and Requester Console form the Home Page.
They will be able to submit Change and Incident request
: Incident Problem...Separate Purchases?
Hi Norm
My memory is playing some tricks... doh. Here's the link to the earlier
thread I remembered:
http://www.nabble.com/Re%3A-Submitter-Mode---Locked-...Brute-force--p115
4593
3.html
It seems the Submitter field is set correctly from the Requester
Console
Of Kaiser Norm E CIV USAF 96
CS/SCCE
Sent: Wednesday, September 26, 2007 2:57 PM
To: arslist@ARSLIST.ORG
Subject: Re: Incident Problem...Separate Purchases?
OK, well that makes sense.
Now hoping for an answer to my other questions!
-Original Message-
From: Action Request System discussion
You are absolutely correct. But if would like you can change the table field
qualification.
('Submitter' = $USER$) AND (EXTERNAL ($z1D_RequestTableQual$))
Date: Wed, 26 Sep 2007 20:49:02 +0100 From: [EMAIL PROTECTED] Subject: Re:
Incident Problem...Separate Purchases? To: arslist
together under the service desk banner.
John
- Original Message
From: Kaiser Norm E CIV USAF 96 CS/SCCE [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Wednesday, September 26, 2007 2:55:36 PM
Subject: Re: Incident Problem...Separate Purchases?
Thanks...
You know, I've seen the Requester
:55:36 PM
Subject: Re: Incident Problem...Separate Purchases?
Thanks...
You know, I've seen the Requester Console, and to me it doesn't look
like it's intended to be used by an end user (customer). Am I right?
-Original Message-
From: Action Request System discussion list(ARSList
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