Of *Prasan Katti
*Sent:* Tuesday, February 26, 2008 5:23 PM
*To:* arslist@ARSLIST.ORG
*Subject:* Notify Action Web URL incorrectly formed (ITSM 7.0.3)
** Hello All,
We are currently configuring our DEV server running ITSM 7.0.3 (Patch 7).
When I create an incident the notification sent out
:* Action Request System discussion
list(ARSList) [mailto:
[EMAIL PROTECTED] Behalf Of *Prasan Katti
*Sent:* Tuesday, February 26, 2008 5:23 PM
*To:* arslist@ARSLIST.ORG
*Subject:* Notify Action Web URL incorrectly
formed (ITSM 7.0.3)
** Hello All,
We are currently configuring our DEV
the
problem you are having.
Joe
-Original Message-
*From:* Action Request System discussion
list(ARSList) [mailto:
[EMAIL PROTECTED] Behalf Of *Prasan Katti
*Sent:* Tuesday, February 26, 2008 5:23 PM
*To:* arslist@ARSLIST.ORG
*Subject:* Notify Action Web URL incorrectly
Hello All,
We are currently configuring our DEV server running ITSM 7.0.3 (Patch 7).
When I create an incident the notification sent out by the application
includes the following web url and AR Task attachment to access the ticket
directly:
Prasan,
You need to make sure that on your mid-tier server:
(1)its configuration (General tab) includes the AR
Server name referenced in the URL
(itsmserver.mycompany.com), exactly as it is shown in
the URL
(2)you can ping the AR Server with the exact name
itsmserver.mycompany.com
Your issue is
, February 26, 2008 5:23 PM
To: arslist@ARSLIST.ORG
Subject: Notify Action Web URL incorrectly formed (ITSM 7.0.3)
**
Hello All,
We are currently configuring our DEV server running ITSM 7.0.3 (Patch 7).
When I create an incident the notification sent out by the application
includes
6 matches
Mail list logo
