Having a really weird issue at a client where, when you restart the AR
Server service (not every time, but at random nth restarts)...
- Random forms fail to load in the server (won't list in client & won't list
in the Admin tool, but T,H,B tables are still there with data)
- Random fields vanish on
cture - Service Management
Office: 631.858.7765
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of JD Hood
Sent: Friday, October 14, 2011 3:13 PM
To: arslist@ARSLIST.ORG
Subject: Oracle-RAC and ARS Issues?
** Having a really weird issue at a client
Sounds like a creepy problem.
I would look into "disk problems".
-John
On Oct 14, 2011, at 2:13 PM, JD Hood wrote:
** Having a really weird issue at a client where, when you restart the AR
Server service (not every time, but at random nth restarts)...
- Random forms fail to load in the s
e
feasible to your situation, but it's something I would put on my list of 'to
try' J
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of JD Hood
Sent: Friday, October 14, 2011 1:13 PM
To: arslist@ARSLIST.ORG
Subject: Oracle-RAC and AR
and
there's a slim chance I'll find any DBA help now.
From: Action Request System discussion list(ARSList) on behalf of LJ LongWing
Sent: Fri 10/14/2011 3:34 PM
To: arslist@ARSLIST.ORG
Subject: Re: Oracle-RAC and ARS Issues?
**
JD,
While I have nev
nd
> there's a slim chance I'll find any DBA help now.
>
> --
> *From:* Action Request System discussion list(ARSList) on behalf of LJ
> LongWing
> *Sent:* Fri 10/14/2011 3:34 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Oracle-RAC and ARS Issues?
>
, Tauf
Sent: Friday, October 14, 2011 4:04 PM
To: arslist@ARSLIST.ORG
Subject: Re: Oracle-RAC and ARS Issues?
**
Yeah, from my understanding, the way RAC works is similar to load balancing.
You connect to a virtual SID like "Remedy-RAC"
Then, based on some magical parameters, your individu
it and use it to further diagnose your problem.
Joe
From: JD Hood
Sent: Friday, October 14, 2011 3:13 PM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Oracle-RAC and ARS Issues?
** Having a really weird issue at a client where, when you restart the AR
Server
t; connecting to which node.
>> That is the troubleshooting route we may take but it's late on a Friday
>> and there's a slim chance I'll find any DBA help now.
>>
>> --
>> *From:* Action Request System discussion list(ARSList) o
extreme…and may not be
> feasible to your situation, but it’s something I would put on my list of ‘to
> try’ J
>
> ** **
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *JD Hood
> *Sent:* Friday, October 14, 2011 1:1
blem.
>
> Joe
>
> *From:* JD Hood
> *Sent:* Friday, October 14, 2011 3:13 PM
> *Newsgroups:* public.remedy.arsystem.general
> *To:* arslist@ARSLIST.ORG
> *Subject:* Oracle-RAC and ARS Issues?
>
> ** Having a really weird issue at a client where, when you restart the
I would export tables
Import into another db , hook up an ars and clean it up.
Sent from my iPhone so typo's or funky words can and do happen!
On Oct 14, 2011, at 3:13 PM, JD Hood wrote:
> ** Having a really weird issue at a client where, when you restart the AR
> Server service (not every ti
Hi,
Do you have affinity set between oracle client / db (think this is just tns
syntax), or are not using a load balanced VIP for the SID? TNS affinity causes
app servers to prefer a particular db node if it's available, can make
troubleshooting easier and would mean that all admin work is car
Hi John,
We're not quite sure where the problem is coming from, but the discrepancies
between ARSCHEMA numfields and the corresponding rowcounts in FIELD is an
actual data discrepancy. The DB is not corrupted and appears quite readable,
but ARS data (the field counts, the way views are displayed w
d see. I figure this probably isn't a
complete solution but hopefully it might get you somewhere down the path.
From: JD Hood
To: arslist@ARSLIST.ORG
Sent: Friday, October 14, 2011 7:02 PM
Subject: Re: Oracle-RAC and ARS Issues?
**
Hey Joe,
BMC Suppo
a complete solution but hopefully it might get you
> somewhere down the path.
>
>
>
> ----------
> *From:* JD Hood
> *To:* arslist@ARSLIST.ORG
> *Sent:* Friday, October 14, 2011 7:02 PM
> *Subject:* Re: Oracle-RAC and ARS Issues?
>
> ** Hey Joe
Sent: Saturday, October 15, 2011 10:16 PM
Subject: Re: Oracle-RAC and ARS Issues?
**
JD,
We have an RFE on file with BMC for the 7.6.04 installer against Oracle RAC.
They have duplicated the issue. AR system installs fine on server 1 but when
going to server 2 in order to install AR system in a s
ly be used.
From: Rick Cook
To: arslist@ARSLIST.ORG
Sent: Saturday, October 15, 2011 10:21 PM
Subject: Re: Oracle-RAC and ARS Issues?
**
That is the workaround; to run the installer in single server mode.
Rick
On Oct 15, 2011 8:16 PM, "John Doe&qu
y (environment depending)
> be made to trick arsystem into believing they do not exist. Also, the Oracle
> RAC One Node version of Oracle RAC could possibly be used.
>
> From: Rick Cook
> To: arslist@ARSLIST.ORG
> Sent: Saturday, October 15, 2011 10:21 PM
> Subject: Re: O
Hi - I did an upgrade from 7.01 to 7.6.3 in a server group and the second
install always had to fail once (can't remember the reason)
For the licensing just add the licence for server 2 after installing server 1,
as the licences are all in the database - 2 should then install pre-licensed.
It w
Hi JD,
I think it's got to be something mis-configured, it's obviously not random as
it's only affecting the system-data as you've described..
I think for more help you need to explain the config. How's the tns setup? Is
it a server group? Is there a loadbalancer for the db?
How many app serv
Apologies for not detailing the env further (can't ya'll read my mind?)
So...
Three environments, Prod, Test, Dev. All single servers, no AR Server groups
involved.
All are ARS 7.1, CMDB 2.01, ITSM 6.x on ORA 10g
Yes, the versions are old and 7.1 is unsupported, but it was working just
fine unt
Hi JD,
I'd say RAC with one node running is very close to a stand alone db...
Post restore I presume if you don't make any admin changes - the problem
doesn't happen? If that's the case then it's got to be worth putting SQL
logging whilst you make changes, and until the problem occurs.
Either
rom one of them?
Its unlikely anyone would do that mistake, but not an impossibility..
Joe
-Original Message-
From: John Peto
Sent: Sunday, October 16, 2011 3:22 PM Newsgroups:
public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Re: Oracle-RAC and ARS Issues?
Hi JD,
I'
nvironment.
Thanks,
Sean
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza
Sent: Sunday, October 16, 2011 4:13 PM
To: arslist@ARSLIST.ORG
Subject: Re: Oracle-RAC and ARS Issues?
John's note struck a
] On Behalf Of Garrison, Sean (Norcross)
Sent: Monday, October 17, 2011 9:40 AM
To: arslist@ARSLIST.ORG
Subject: Re: Oracle-RAC and ARS Issues?
We have had this issue before with the oracle RAC. There is a setting in
oracle called "max_commit_propagation_delay" that must be set to zer
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