Re: Problem Investigation Cancelled Status Reasons

2010-02-19 Thread Kelly Deaver
t@ARSLIST.ORG Date: 02/17/2010 01:30 PM Subject: Re: Problem Investigation Cancelled Status Reasons Sent by: "Action Request System discussion list(ARSList)" arslist@ARSLIST.ORG ** Not sure if anyone ever answered this question for you, but my OOTB 7.6 has only o

Re: Problem Investigation Cancelled Status Reasons

2010-02-18 Thread Kelly Deaver
. Thad EsserRemedy Developer From: Shane Buchholz sha...@samhealth.org To: arslist@ARSLIST.ORG Date: 02/17/2010 01:30 PM Subject: Re: Problem Investigation Cancelled Status Reasons Sent by: "Action Request System discussion list(ARSList)" arslist@ARSLIST.ORG ** Not sure if a

Re: Problem Investigation Cancelled Status Reasons

2010-02-18 Thread Charles Baldi
...@faa.gov (Business mail) Original Message Subject: Re: Problem Investigation Cancelled Status Reasons From: Thad K Esser tkes...@regence.com Date: Wed, February 17, 2010 4:27 pm To: arslist@ARSLIST.ORG ** Shane, Bummer, I was hoping there was more. Thanks for the help

Re: Problem Investigation Cancelled Status Reasons

2010-02-17 Thread Shane Buchholz
Systems Analyst - Remedy From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Thad K Esser Sent: Tuesday, February 16, 2010 4:17 PM To: arslist@ARSLIST.ORG Subject: Re: Problem Investigation Cancelled Status Reasons ** Almost. (This applies to 7.0.3

Re: Problem Investigation Cancelled Status Reasons

2010-02-17 Thread Thad K Esser
** Shane, Bummer, I was hoping there was more. Thanks for the help. Thad Esser Remedy Developer From: Shane Buchholz sha...@samhealth.org To: arslist@ARSLIST.ORG Date: 02/17/2010 01:30 PM Subject: Re: Problem Investigation Cancelled Status Reasons Sent by: Action Request System

Problem Investigation Cancelled Status Reasons

2010-02-16 Thread Thad K Esser
** Hello, Can anyone tell me what status reasons are available for a Cancelled problem investigation in ITSM 7.6? I didn't see a list in the docs anywhere and I don't have 7.6 installed anywhere. We are on ITSM 7.0.3 patch 9, and the only status reason for cancelled is Duplicate Investigation.

Re: Problem Investigation Cancelled Status Reasons

2010-02-16 Thread Rick Cook
Well, since those are stored as form data, technically, they wouldn't be customizations, just configuration changes, right? Rick On Tue, Feb 16, 2010 at 4:02 PM, Thad K Esser tkes...@regence.com wrote: ** Hello, Can anyone tell me what status reasons are available for a Cancelled problem

Re: Problem Investigation Cancelled Status Reasons

2010-02-16 Thread Thad K Esser
, Thad Esser Remedy Developer From: Rick Cook remedyr...@gmail.com To: arslist@ARSLIST.ORG Date: 02/16/2010 04:05 PM Subject: Re: Problem Investigation Cancelled Status Reasons Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG ** Well, since those are stored