discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
Sent: Thursday, July 24, 2008 3:56 PM
To: arslist@ARSLIST.ORG
Subject: Re: Question: Trigger a Modify ?
I don't want to exclude AR_ESCALATOR - I want the Filter I have set to
run on MODIFY be triggered when
13:14
To: arslist@ARSLIST.ORG
Subject: Re: Question: Trigger a Modify ?
Thanks Leonard - yes the Filter Fires if I manually set Field A and
save the record.
On 7/24/08, Leonard Neely - FOJ [EMAIL PROTECTED] wrote:
Does your filter fire when you manually set the value in field A?
Also, do you
] Behalf Of T. Dee
Sent: 25 July 2008 13:14
To: arslist@ARSLIST.ORG
Subject: Re: Question: Trigger a Modify ?
Thanks Leonard - yes the Filter Fires if I manually set Field A and
save the record.
On 7/24/08, Leonard Neely - FOJ [EMAIL PROTECTED] wrote:
Does your filter fire when you manually set
I found that you have to turn Merge on instead of Modify.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
Sent: Thursday, July 24, 2008 5:38 PM
To: arslist@ARSLIST.ORG
Subject: Question: Trigger a Modify ?
I have
IT Services
LCH.Clearnet
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of T. Dee
Sent: 25 July 2008 13:14
To: arslist@ARSLIST.ORG
Subject: Re: Question: Trigger a Modify ?
Thanks Leonard - yes the Filter Fires if I
To: arslist@ARSLIST.ORG
Subject: Re: Question: Trigger a Modify ?
I found that you have to turn Merge on instead of Modify.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
Sent: Thursday, July 24, 2008 5:38 PM
To: arslist
(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of T. Dee
Sent: 25 July 2008 13:39
To: arslist@ARSLIST.ORG
Subject: Re: Question: Trigger a Modify ?
I think I figured it out - there is a OOB Filter running from the
ITSM 7 application called HPD:INC:AR_003_ESCALATOR - which runs if
$USER$ = AR_ESCALATOR
13:39
To: arslist@ARSLIST.ORG
Subject: Re: Question: Trigger a Modify ?
I think I figured it out - there is a OOB Filter running from the
ITSM 7 application called HPD:INC:AR_003_ESCALATOR - which runs if
$USER$ = AR_ESCALATOR with a GOTO execution order of 930.
I was looking at my
I have an escalation running that is setting field A with a value -
this works. I also have a filter that fires on MODIFY if field A is
NOT NULL. The problem is the filter is not firing when my escalation
runs. Is there a way to force a modify after the escalation runs so
my filter will run?
You may want to try 'TR.fieldname' != null
-Original Message-
From: T. Dee [EMAIL PROTECTED]
Sent: Thursday, July 24, 2008 5:37 PM
To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG
Subject: Question: Trigger a Modify ?
I have an escalation running that is setting field A with a value
You could list an exclusion for the AR_ESCALATOR user from the Run If on
your Filter.
Rick
On Thu, Jul 24, 2008 at 3:38 PM, T. Dee [EMAIL PROTECTED] wrote:
I have an escalation running that is setting field A with a value -
this works. I also have a filter that fires on MODIFY if field A is
I don't want to exclude AR_ESCALATOR - I want the Filter I have set to
run on MODIFY be triggered when the escalation does a set field to
field A.
The TR.fieldname != $NULL$ does not seem to work either.
Thanks for your help!
On Thu, Jul 24, 2008 at 6:45 PM, Rick Cook [EMAIL PROTECTED] wrote:
, July 24, 2008 3:56 PM
To: arslist@ARSLIST.ORG
Subject: Re: Question: Trigger a Modify ?
I don't want to exclude AR_ESCALATOR - I want the Filter I have set to
run on MODIFY be triggered when the escalation does a set field to
field A.
The TR.fieldname != $NULL$ does not seem to work either.
Thanks
@ARSLIST.ORG
Subject: Re: Question: Trigger a Modify ?
I don't want to exclude AR_ESCALATOR - I want the Filter I have set to
run on MODIFY be triggered when the escalation does a set field to
field A.
The TR.fieldname != $NULL$ does not seem to work either.
Thanks for your help!
On Thu, Jul 24, 2008
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