sult to injury, they outsourced all TSD support to a third party!
From: William Rentfrow
Sent: Wed 05/23/07 1:00 AM
To: arslist@ARSLIST.ORG
Subject: Re: BMC ITSM vs. Tivoli?
**
KML = Knowledge Management Language
Rumor has (had?) it the language was an early attempt at trying to create some
to have some accounting issues :)
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head
Sent: Monday, May 21, 2007 8:24 PM
To: arslist@ARSLIST.ORG
Subject: Re: BMC ITSM vs. Tivoli?
**
I think it's actual acronym stood for '
Of Guillaume Rheault
Sent: Monday, May 21, 2007 7:08 PM
To: arslist@ARSLIST.ORG
Subject: Re: BMC ITSM vs. Tivoli?
**
Scott,
One of the reasons the Tivoli Service Desk was "dropped" by IBM is because
the core programming language these applications were built in is an obscure
language cal
e. I don't know what the acronym
means though...
Guillaume
From: Scott Hammons
Sent: Wed 05/16/07 8:39 PM
To: arslist@ARSLIST.ORG
Subject: Re: BMC ITSM vs. Tivoli?
**
Emad,
Thank you for the clarification. I was just passing on the information that I
know at this time. It appear
y
*Sent:* Wed 5/16/2007 16:07
*To:* arslist@ARSLIST.ORG
*Subject:* Re: BMC ITSM vs. Tivoli?
** I am sorry Scott,
The Asset part in Maximo is good, since that's what Maximo was originally
built for
The rest of Maximo's ITSM still needs to evolve in a lot of aspects to
compete with Remedy a
07
To: arslist@ARSLIST.ORG
Subject: Re: BMC ITSM vs. Tivoli?
**
I am sorry Scott,
The Asset part in Maximo is good, since that's what Maximo was originally built
for
The rest of Maximo's ITSM still needs to evolve in a lot of aspects to compete
with Remedy as well as other wel
ng.net
Email: [EMAIL PROTECTED]
--
*From:* Action Request System discussion list(ARSList) on behalf of
William Rentfrow
*Sent:* Wed 5/16/2007 15:03
*To:* arslist@ARSLIST.ORG
*Subject:* Re: BMC ITSM vs. Tivoli?
** Tivoli ITSM = IBM Tivoli Storage Manager.
This is no
EMAIL PROTECTED]
From: Action Request System discussion list(ARSList) on behalf of William
Rentfrow
Sent: Wed 5/16/2007 15:03
To: arslist@ARSLIST.ORG
Subject: Re: BMC ITSM vs. Tivoli?
**
Tivoli ITSM = IBM Tivoli Storage Manager.
This is not a ITSM type pr
Last I knew Legacy MCI was still using TSD
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow
Sent: Wednesday, May 16, 2007 2:04 PM
To: arslist@ARSLIST.ORG
Subject: Re: BMC ITSM vs. Tivoli?
**
Tivoli ITSM = IBM Tivoli
MAIL PROTECTED] On Behalf Of Rick Cook
Sent: Wednesday, May 16, 2007 10:13 AM
To: arslist@ARSLIST.ORG
Subject: Re: BMC ITSM vs. Tivoli?
**
Doug, have your people look at the Forrester Wave pdf (which you can get
from BMC's web site) that compares Service Desk platforms. The Tivoli
suite i
Doug, have your people look at the Forrester Wave pdf (which you can get
from BMC's web site) that compares Service Desk platforms. The Tivoli suite
isn't in there, but about a dozen other (including BMC) are.
Rick
_
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