ation Technology Systems Division
> University of North Carolina Wilmington
> (910) 962-7177
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Audrey H Franklin
> Sent: Wednesday, May 14, 2008 10:59 AM
&g
ge-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Audrey H Franklin
> Sent: Wednesday, May 14, 2008 10:59 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Question: Overview Console
>
> You will need to restart the Plug-in serv
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Audrey H Franklin
Sent: Wednesday, May 14, 2008 10:59 AM
To: arslist@ARSLIST.ORG
Subject: Re: Question: Overview Console
You will need to restart the Plug-in server.
Audrey H. Franklin
Senior Systems An
You will need to restart the Plug-in server.
Audrey H. Franklin
Senior Systems Analyst
ITS-ECOMS
New York University
Tel: 212.998.1146
[EMAIL PROTECTED]
- Original Message -
From: "T. Dee" <[EMAIL PROTECTED]>
Date: Wednesday, May 14, 2008 10:54 am
Subject: Re: Question:
I added "Assigned Group" and added 3 new records to SHR:ARDBCFields.
On 5/14/08, Gayford, Matthew C. <[EMAIL PROTECTED]> wrote:
> You shouldn't have to stop/restart anything unless you're making changes
> that call vendor forms.
>
> Matthew C. Gayford
> Technology Research & Development
> Inform
You shouldn't have to stop/restart anything unless you're making changes
that call vendor forms.
Matthew C. Gayford
Technology Research & Development
Information Technology Systems Division
University of North Carolina Wilmington
(910) 962-7177
-Original Message-
From: Action Request Sy
> > GUIDAUTOFILLED
> >
> > Does that make sense. This allows entries from the 3 forms to populate
> > 1 in the vendor form.
> >
> >
> >
> > -Original Message-
> > From: Action Request System discussion list(ARSList)
vendor form.
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
> Sent: Tuesday, March 11, 2008 10:10 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Question: Overview Console - Assignee
>
> Than
rslist@ARSLIST.ORG
Subject: Re: Question: Overview Console - Assignee
I have the same issue.
Remedy 7.0.1 patch 6.
I added the assignee column and tried referencing one of those
assignee fields (helpdesk) and it still doesn't show anything.
I look up the form that it should be looking at a
I'm wondering something.
Updated to ITSM patch 6.
Now in Overview Console... Unassigned view doesn't bring up anything.
I have 8 unassigned incidents, but when I check the Overview console,
the unassigned doesn't show up.
This happens to all support users.
Anyone else with this issue?
On Mar 5,
t;
> Does that make sense. This allows entries from the 3 forms to populate
> 1 in the vendor form.
>
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
> Sent: Tuesday, March 11, 2008 10:10
.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
Sent: Tuesday, March 11, 2008 10:10 PM
To: arslist@ARSLIST.ORG
Subject: Re: Question: Overview Console - Assignee
Thank you - I have added fields before. The problem is the
Thank you - I have added fields before. The problem is the Assignee
field is not the same on Task, Change and Incident. But I see the
Assignee field in SHR:ARDBC.
On Tue, Mar 11, 2008 at 2:48 PM, Brandi Barbour
<[EMAIL PROTECTED]> wrote:
> You must add the entries to the SHR:ARDBCFields form f
You must add the entries to the SHR:ARDBCFields form for each field of
the 3 forms and map them to the same field. So you will have 3
different entries for the Assignee field. One for each form. Once you
do that you add the Assignee field to the table in the Overview Console
with public permissi
H - thanks - I thought it was a defect.
Oh well.
Ty
On 3/5/08, Howard Richter <[EMAIL PROTECTED]> wrote:
> **
> I opened up that bug on patch 7.0.0 patch 2. Also check and see if you are
> missing some assigments as well.
>
> I guess they still have not fixed it.
>
> hbr
>
>
> On Wed, Mar 5
I opened up that bug on patch 7.0.0 patch 2. Also check and see if you are
missing some assigments as well.
I guess they still have not fixed it.
hbr
On Wed, Mar 5, 2008 at 2:23 PM, T. Dee <[EMAIL PROTECTED]> wrote:
> Has anyone experienced issues with the Overview Console?
>
> When I go into t
Management
> > > 860-766-4761
> > >
> > >
> > >
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG ] On Behalf Of Rick Cook
> > > Sent: Wednesday, January 16, 2008 3:19 PM
> >
nical Services & Applications Management
> > 860-766-4761
> >
> >
> > --
> > *From:* Action Request System discussion list(ARSList) [mailto:
> > [EMAIL PROTECTED] *On Behalf Of *Rick Cook
> > *Sent:* Wednesday, January 16, 200
s & Applications Management
> 860-766-4761
>
>
> --
> *From:* Action Request System discussion list(ARSList) [mailto:
> [EMAIL PROTECTED] *On Behalf Of *Rick Cook
> *Sent:* Wednesday, January 16, 2008 3:19 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Question: Over
y 16, 2008 3:19 PM
To: arslist@ARSLIST.ORG
Subject: Re: Question: Overview Console - ITSM 7 - Missing Incidents
**
I've seen that if they don't get processed from the Interface_Create
form, but that's all.
Rick
On 1/16/08, T. Dee <[EMAIL PROTECTED]> wrote:
H
I've seen that if they don't get processed from the Interface_Create form,
but that's all.
Rick
On 1/16/08, T. Dee <[EMAIL PROTECTED]> wrote:
>
> Has anyone encountered the Overview Console not showing their Incidents?
>
> I see all the Changes and Tasks, but not Incidents.
>
> In Application Pre
PROTECTED] On Behalf Of Pierson, Shawn
Sent: Monday, January 07, 2008 11:50 AM
To: arslist@ARSLIST.ORG
Subject: Re: Question: Overview Console - ITSM 7
We've looked into it, but since it uses a plugin rather than actual
Remedy workflow, we decided against trying anything with it. I'
We've looked into it, but since it uses a plugin rather than actual
Remedy workflow, we decided against trying anything with it. I'd also
be interested in seeing if anyone has come up with a good way to do it.
-Original Message-
From: Action Request System discussion list(ARSList)
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