Title: Solved: RE: preventing a help desk ticket to be closed when task are open.
**
Thank for all your help.
Here is what I did after all.
I hope this will help out some else down the road.
Created 2 filters
Filter 1 (Modify)
Run if: 'Status' = "Resolved"
Se
PROTECTED] On Behalf Of William Rentfrow
Sent: Friday, July 28, 2006 3:12 PM
To: arslist@ARSLIST.ORG
Subject: Re: preventing a help desk ticket to be closed when task are
open.
If it works for you - I think it's great!
I would probably use an error message instead of a warning to prevent
the
tant, StrataCom
[EMAIL PROTECTED]
O 952-432-0227
C 701-306-6157
-Original Message-
From: Action Request System discussion list(ARSList) on behalf of Dan Caissie
Sent: Fri 7/28/2006 2:03 PM
To: arslist@ARSLIST.ORG
Subject: Re: preventing a help desk ticket to be closed when task are open.
k Caruso
Sent: Thursday, July 27, 2006 1:22
PM
To: arslist@ARSLIST.ORG
Subject: Re: preventing a help
desk ticket to be closed when task are open.
** 1. Create a filter
that does a set fields action looking for any tasks with that HD tickets ID
that are less than closed. Save the result in a tem
ist(ARSList) on behalf of Dan Caissie
Sent: Thu 7/27/2006 12:04 PMTo: arslist@ARSLIST.ORGSubject: Re: preventing a help desk ticket to be closed when task are open.**Sorry about that ITSM Help Desk
Dan CaissieRemedy Administrator / DeveloperUnited Natural Foods, Inc260 Lake rdDayville, CT
ystem discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Frank Caruso
Sent: Thursday, July 27, 2006 1:02 PM
To: arslist@ARSLIST.ORG
Subject: Re: preventing a help desk ticket to be closed when task are open.
** This is ITSM Help or your own help desk application?
On 7/27/06, Dan
Caruso
Sent: Thursday, July 27, 2006 1:02
PM
To: arslist@ARSLIST.ORG
Subject: Re: preventing a help
desk ticket to be closed when task are open.
** This is ITSM Help or
your own help desk application?
On 7/27/06, Dan Caissie <[EMAIL PROTECTED]> wrote:
I am trying to make it so a hel
You could have a display only field that is set with any value if there
is an open child ticket. Give the users an error message if the field is
not null.
HTH,
Roger A. Nall
OSSNMS Sr. Remedy Administrator/Developer
T-Mobile USA
Desk: 973-644-3963
Cell: 973-652-6723
FAX: 973-490-3296
sf49fanv
**
This is ITSM Help or your own help desk application?On 7/27/06, Dan Caissie <[EMAIL PROTECTED]> wrote:
I am trying to make it so a help desk ticket can not be closed is there areand open child task attached to it.
I'd like to hear your take on this.AR 6.3SQL 2003Windows Server 2003Thanks,Dan
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