Hi All
I have a problem with queues that I have been trying to solve for many
months - the customer has now picked back up onto this and wanting a
solution - any guidance, ideas or solutions welcome.
This is the situation :-
We have a number of agents in a ringall group, a call joins th
Hey everyone,
I posted a topic on the community forum which can be found here:
https://community.asterisk.org/t/request-for-feedback-queues-penalties-ringall-and-use-cases/80960
It covers a scenario encountered while debugging an issue, and I would love
some feedback on it to help make a decision
option
> to the base code?
>
> Paddy
>
> --
> *From:* Leon Wright [mailto:lwri...@corpcloud.com.au]
> *Sent:* 30 November 2018 02:17
> *To:* pa...@wizaner.com; asterisk-users@lists.digium.com
> *Cc:* johnkinis...@gmail.com
> *Subject:* Re: [asterisk-users] Queues and penalties
...@wizaner.com; asterisk-users@lists.digium.com
Cc: johnkinis...@gmail.com
Subject: Re: [asterisk-users] Queues and penalties
Paddy,
This appears to be how the queue app works. I ended up patching the queue
app:
diff --git a/apps/app_queue.c b/apps/app_queue.c
index e3a4e22..72072d0 100644
--- a/apps
seems to be a real shortcoming in app_queue.
>
> Any ideas, suggestions, anyone want to work with me to sort this ?
>
> Paddy
>
>
> --
> *From:* John Kiniston [mailto:johnkinis...@gmail.com]
> *Sent:* 28 November 2018 21:17
> *To:* pa...@wizane
28 November 2018 21:17
To: pa...@wizaner.com; Asterisk Users Mailing List - Non-Commercial
Discussion
Subject: Re: [asterisk-users] Queues and penalties
This should work, How are you defining your timeouts in the queues.conf ?
And to verify, in your extensions.conf you are calling Queue with the queue
This should work, How are you defining your timeouts in the queues.conf ?
And to verify, in your extensions.conf you are calling Queue with the queue
name and the ruleset to apply from queuerules.conf?
On Wed, Nov 28, 2018 at 12:45 PM Paddy Grice wrote:
> Hi All
>
> I have been looking at this
Hi All
I have been looking at this problem for a few days/weeks now and after some
advice please.
I currently have a customer on 11.25.3 and I am in the process of upgrading
versions and OS (Debian) and all things that involves mysql -> PDO etc
The problem I have is the customer want a simpl
Hello,
Quick one here: is it possible to setup my dialplan on such a way that the
MoH while waiting to be answered by an agent on a Queue be different than
the one that I will hear when that agent puts me manually on hold for a
few minutes AFTER I finally got a hold of someone?
I seem to recall t
Hi, what I did, I mixed the music on hold to have the announce in at a
specific time without leaving queue
On 25 February 2016 at 16:53, Daniel Chavez wrote:
> Ish,
> I use the same version of Asterisk on CentOS 6.7. I wonder the same thing.
> Hopefully we will find this out.
>
>
> --
>
Ish,
I use the same version of Asterisk on CentOS 6.7. I wonder the same thing.
Hopefully we will find this out.
--
_
-- Bandwidth and Colocation Provided by http://www.api-digital.com --
New to Asterisk? Join us for a live int
Hi
I'm using asterisk 1.8.32.3 on CentOS 6
I've noticed when using queues that the members of the queue stop ringing
for the duration of any set periodic announce. Is this the only behaviour
possible or is there a way to set the members to continue ringing while the
periodic announce plays?
Than
- Original Message -
> From: "John Kiniston"
> To: "Asterisk Users Mailing List - Non-Commercial Discussion"
>
> Sent: Wednesday, July 29, 2015 11:53:13 AM
> Subject: Re: [asterisk-users] Queues don't follow dialplan if no members are
> regis
n Tue, Jul 28, 2015 at 8:51 PM, Andrew Martin wrote:
> - Original Message -
> > From: "John Kiniston"
> > To: "Asterisk Users Mailing List - Non-Commercial Discussion" <
> asterisk-users@lists.digium.com>
> > Sent: Tuesday, July 28, 2015
- Original Message -
> From: "John Kiniston"
> To: "Asterisk Users Mailing List - Non-Commercial Discussion"
>
> Sent: Tuesday, July 28, 2015 12:12:05 PM
> Subject: Re: [asterisk-users] Queues don't follow dialplan if no members are
> regist
In your queues.conf do you have a leavewhenempty and joinempty set?
in queues.conf
[myqueue]
leavewhenempty = strict
joinempty = strict
strategy = ringall
ringinuse = no
On Tue, Jul 28, 2015 at 9:58 AM, Andrew Martin wrote:
> Hello,
>
> I am running Asterisk 11 on CentOS 6.x. I have configured
Hello,
I am running Asterisk 11 on CentOS 6.x. I have configured several queues as
follows in extensions.conf:
exten => s,1,Queue(myqueue,rtnC,18)
same => n,Background(user_unavail)
same => n,WaitExten(10)
exten => 1,1,Voicemail(@my-vm,s)
This rings the phones in the queue for 18 seconds. If
Hi,
I have some problems with a Queue and state interface.
In the queue we have 7 deskphones and 7 cordless.
Every user have one deskphone and one cordless phone.
I have set up every user with hints, eg:
exten => 802,hint,SIP/9144-802&SIP/9144-902
exten => 902,hint,SIP/9144-902&SIP/9144-802
Qu
You need to do this when the call connects. If you can do this within a
couple of seconds, this is usually "good enough" to be usable (that's what
we do on the QueueMetrics agents pages).
Thanks
l.
2013/8/3 Timothy Smith
> Hello Folks,
>
> I am setting up a call center but we have few agents s
Hi,
You just said you use Local channels. Local channel is a dialplan that has
a Dial() to a sip device?
We use queues, and have a queue-macro that sends the UserEvent upon
bridging the call...
On 4 August 2013 16:41, Timothy Smith wrote:
> Dear Tiago,
>
> Thanks for your answer, but I have a
Dear Tiago,
Thanks for your answer, but I have a few questions.
Do you use queues? We are operating a call centre with several queues,
so I don't see how we would use the Dial command. When a call comes
in, we enter the caller (depending on what options he has selected)
into a queue. Do you have
Dear Mitch,
Thank you so much. This partly solves my problem by a great deal, as
we'll send a message to the agent immediately on picking the call. As
the agents are local SIP channels, I will attempt looking up the
caller's name (if it exists in our database) and set it prior to
entering the queu
Hi,
Our queue members are Local channels, thus when dialing the agent, the
dialplan will do several stuff including:
Set(CALLERID(name)=${CALLERID(name)}:Sales)
UserEvent(something,data: ${bunch-of-data-in-some-format})
Dial(SIP/final-agent-phone,timeout,A(Sales))
The UserEvent will be picked up
We do something very similar.
Use the gosub parameter of the Queue application to call a subroutine in
the dial plan when the agent answers the call.
same =>n,Queue(sales,tc,,sub-QueueConnected)
[sub-QueueConnected]
; this runs on the agent/member's channel
exten =>s,1,NoOp()
; whatever
Hello Folks,
I am setting up a call center but we have few agents so one agent is
able to handle calls of different languages and different queues. For
the agent to identify the caller, I want a popup to appear as the
phone starts to ring with the caller's number, language (selected in
the IVR), Q
Guys,
I saw in the Asterisk documentation (queues.conf) that members can
register with technologies such as SIP, Dahdi and Location.
But I have a specific need for members to be registered as Khompchannel.
Ex: member => Khomp/b0L1/9200
But reloading module app_queue.so when I run
> Not that this is an excuse or a valid workaround for
> everyone, but I believe that issue won't apply if you're
> using Asterisk 11 and res_xmpp.
>
> res_jabber: yup, totally still a problem.
Hmm. We're using Asterisk 11, but I still think res_jabber.
Why havn't I changed to res_xmpp, I have
On 01/25/2013 01:59 PM, Alec Davis wrote:
>
>> I've not tried to publish device state with XMPP yet but I've
>> discovered this issue
>> https://issues.asterisk.org/jira/browse/ASTERISK-18078
>> I'm planning to install my XMPP server on the same machine as
>> one asterisk server so hopefully, I
> I've not tried to publish device state with XMPP yet but I've
> discovered this issue
> https://issues.asterisk.org/jira/browse/ASTERISK-18078
> I'm planning to install my XMPP server on the same machine as
> one asterisk server so hopefully, I won't be hit by the issue
> above but have you
2013/1/25 Alec Davis
> > Oliver wrote:
> >
> > Before diving into this, I've got the following question :
> >
> > - let say we have two Asterisk servers A and B,
> > - both are interconnected through PSTN (no SIP trunk)
> > - agent Alice's phone is connected (ie regi
> Oliver wrote:
>
> Before diving into this, I've got the following question :
>
> - let say we have two Asterisk servers A and B,
> - both are interconnected through PSTN (no SIP trunk)
> - agent Alice's phone is connected (ie registered) to server A
> -
Hello,
I've read a couple of docs on the web about distributed call centers
(mainly this one
http://www.google.com/url?sa=t&rct=j&q=&esrc=s&source=web&cd=2&cad=rja&ved=0CDgQFjAB&url=http%3A%2F%2Fleifmadsen.com%2Fsites%2Fdefault%2Ffiles%2Fcc01-madsen-digium.pdf&ei=wcT9ULmWLIKIhQf6zIB4&usg=AFQjCNF1e
Hi gurus
Some of my agents are "in use" with no call involved.
Members:
Local/0971230031@internal/n (In use) has taken no calls yet
Local/0972105500@internal/n (In use) has taken no calls yet
No Callers
Is there a workarround so solve this?
Wham am i doing wrong?
If i change
On 26/11/2012 10:14 AM, Klaverstyn, David C wrote:
Hi All,
I’m new to Queues and I have created one as follows which seems to work ok.
[david-test]
strategy = rrmemory
timeout = 10
retry = 0
maxlen = 0
announce-frequency = 0
announce-holdtime = no
member => SIP/121
member => SIP/122
me
Hi All,
I'm new to Queues and I have created one as follows which seems to work ok.
[david-test]
strategy = rrmemory
timeout = 10
retry = 0
maxlen = 0
announce-frequency = 0
announce-holdtime = no
member => SIP/121
member => SIP/122
member => SIP/123
I'm wondering how do you change the SipAddHe
2011/5/5 Olivier
> Hi,
>
> If my memory serves me right, up to Asterisk 1.6, Queue app internals kept
> the application from working some other apps such as PickUp.
>
> I wonder if such things are possible (and if possible, still keep useful
> Queue Logs ie logs in which picked up or transfered c
Hi,
If my memory serves me right, up to Asterisk 1.6, Queue app internals kept
the application from working some other apps such as PickUp.
I wonder if such things are possible (and if possible, still keep useful
Queue Logs ie logs in which picked up or transfered calls are shown as
such):
1- a c
> > The Queue() application can automatically pause members who fail to
> > answer; this would be the solution to your problem. With that solution
> > in place, though, the agent will still need to be able to un-pause
> > when they return to their desk, and since that is the case, they
> > really s
>
> I am a little confused as to what the OP wants the system to do? Call the
> proper agent, but when they don't answer, on the next call, it shouldn't
> call the same agent? OK, but for how long? 5 minutes? Until they manually
> unpause (current option as described by Kevin), 30 minutes? Should
On Feb 3, 2011, at 11:12 AM, Kevin P. Fleming wrote:
> The Queue() application can automatically pause members who fail to answer;
> this would be the solution to your problem. With that solution in place,
> though, the agent will still need to be able to un-pause when they return to
> their d
> We have our receptionist setup in a front-desk queue that has 2 phones in
> it.
>
> The incoming call rings directly to the phone for 30 seconds, if not
> answered, plays the, "Please wait while we find someone" and then drops
> them into a queue. At this point, it rings the operator phone agai
Mike wrote:
I was hoping to use this Queue not for professional agents in a call center,
but for reception. When the receptionist (lowest penalty) is not at the
desk, then some junior sales person can pick up those calls.
We have our receptionist setup in a front-desk queue that has 2 phon
> The Queue() application can automatically pause members who fail to
> answer; this would be the solution to your problem. With that solution in
> place, though, the agent will still need to be able to un-pause when they
> return to their desk, and since that is the case, they really should be
> t
On 02/03/2011 04:53 PM, Mike wrote:
Hi,
I’ve been playing with agent penalties (Asterisk 1.6.2.16). I’ve set up
multiple agents, and as documented agents with the lowest penalty value
get called first. The issue I have is that if the agent with the very
lowest penalty does not answer, instead of
Hi,
I've been playing with agent penalties (Asterisk 1.6.2.16). I've set up
multiple agents, and as documented agents with the lowest penalty value get
called first. The issue I have is that if the agent with the very lowest
penalty does not answer, instead of going with to the second best ag
I'm setting up a queue for two independent operator phones that are capable of
answering multiple calls at once. It's currently working with the following
settings and Asterisk 1.4:
queues.conf:
[telefonistas]
strategy=roundrobin
;strategy=leastrecent
music=default
timeout=60
retry=0
maxlen=0
w
Anyone ever noticed that the reported holdtime is wrong when there are
different priorities? Also talktime is 0, but for the moment I don't
care.
"queue show test" reports:
test has 23 calls (max unlimited) in 'ringall' strategy (193s holdtime,
0s talktime)
[...]
Callers:
1. Local/3...@d
Barry,
I'm using the Asterisk GUI. When defining a User extension (menu 'user')
the only option I have is "Is Agent".
The SIP extension (11) is automatically created as an agent that needs
to log in.
In the advanced options I can manually edit queues.conf and change to
"member=SIP/11".
This way
gents
--
AHD Tarek Sawah
Integrated Digital Systems
CCNA, MCSE, RHCE, VoIP
Syria: +963 944 618286
USA: +1 347 562 2308
From: jonas.kell...@telenet.be
To: asterisk-users@lists.digium.com
Date: Wed, 18 Nov 2009 16:21:12 +0100
Subject: [asterisk-users] Queues without agent login
-BEGIN PGP SIGNED MESSAGE-
Hash: SHA1
jonas kellens wrote:
> Is it possible to make use of queues for incoming calls but to have
> agents that do not need to log in ?
>
Make the phones members of the queue. In queues.conf:
[MY_QUEUE]
member => SIP/1234
member => SIP/5678
etc.
Barry
Is it possible to make use of queues for incoming calls but to have
agents that do not need to log in ?
If I create a queue and make certain SIP-users member of the queue, do
these SIP-users always need to log in to the queue to be able to receive
calls that are in the queue ??
Can't a member be
] On Behalf Of Travis Elsberry
Sent: Tuesday, 17 November 2009 10:29
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] Queues
Hi Michael,
Your web interface for the "on-call roster" is pretty close to what we're
trying to trying to achieve.
Asterisk Users Mailing List - Non-Commercial Discussion"
Sent: Monday, November 16, 2009 2:23:49 PM
Subject: Re: [asterisk-users] Queues
Hi Travis,
There’s lots of different ways to attack “on-call” roster solutions in Asterisk
– as Danny suggested, FollowMe() is definitely an option (an
boun...@lists.digium.com] On Behalf Of Danny Nicholas
Sent: Tuesday, 17 November 2009 08:57
To: 'Asterisk Users Mailing List - Non-Commercial Discussion'
Subject: Re: [asterisk-users] Queues
Since followme is "extension-based", you have at least two options. Option 1
is to hav
vember 16, 2009 3:50 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] Queues
I had looked at followme as a solution but ran into the same stumbling block
of having to hard code the cell phone list. I didn't see a dynamic way of
the list being ext
file manually each day. Did I
overlook something in how followme works?
- Original Message -
From: "Danny Nicholas"
To: "Asterisk Users Mailing List - Non-Commercial Discussion"
Sent: Monday, November 16, 2009 1:37:04 PM
Subject: Re: [asterisk-users] Queues
It
: asterisk-users@lists.digium.com
Subject: [asterisk-users] Queues
Hello Everyone,
I'm looking for help/ideas on how to do the following:
I have a couple of people out of many (the couple of people randomly change)
who log into an "on-call" queue. A call comes in and it rin
Hello Everyone,
I'm looking for help/ideas on how to do the following:
I have a couple of people out of many (the couple of people randomly change)
who log into an "on-call" queue. A call comes in and it rings the "on-call"
extensions, but no one answers. I would like the call to then try the
Thanks. Finally, I find that it was caused by the use of the table wrongly.
On Thu, Oct 22, 2009 at 10:23 PM, Miguel Molina
wrote:
> Rilawich Ango escribió:
>> Hi,
>> I have 3 queue set in the table as below.
>>
>> name,autopause
>> 1000,1
>> 2000,1
>> 3000,1
>>
>> In queue 1000, the autopause w
Rilawich Ango escribió:
> Hi,
> I have 3 queue set in the table as below.
>
> name,autopause
> 1000,1
> 2000,1
> 3000,1
>
> In queue 1000, the autopause works after member failed to answer call.
> However, other queues don't work for the autopause function.
>
> queue 1000:
> -- Nobody picked u
Hi,
I have 3 queue set in the table as below.
name,autopause
1000,1
2000,1
3000,1
In queue 1000, the autopause works after member failed to answer call.
However, other queues don't work for the autopause function.
queue 1000:
-- Nobody picked up in 25000 ms
-- Auto-Pausing Queue Member
At 7:35 PM on 16 Oct 2009, Benny Amorsen wrote:
> "C. Chad Wallace" writes:
>
> > Also, if there is another agent available, the caller would be
> > connected immediately, and it wouldn't have to make any more
> > attempts. With the Wait() solution, that caller would be waiting
> > for 30 seco
"C. Chad Wallace" writes:
> It would only be trying one agent at a time for each waiting queue
> member...
Would it? Almost all our queues are on a ringall strategy.
> I don't know how expensive it is to open and close a Local channel and
> do a DB lookup, but I wouldn't expect it to be a real
At 11:23 AM on 16 Oct 2009, Benny Amorsen wrote:
> I was going in the same direction at the end of my first mail, but I
> hadn't written any code. There is a problem though: The Queue
> application will keep sending calls to the Local channel, which have
> to be rejected, over and over.
>
> Woul
Benny Amorsen writes:
> Would it perhaps work to simply Wait(30) if the call is rejected by the
> phone? If the Queue assumes that the phone is busy for those 30 seconds,
> I have accomplished my goal. It's worth a shot.
This works! Actually I tried out Wait(1000), but that worked fine. After
30
"C. Chad Wallace" writes:
> OK, I decided to write it up in AEL. It's incomplete and untested, but
> it probably gets the idea across a little better.
>
> context agentcalls {
> _2XX => {
> Set(AGENT=${EXTEN}); // Assuming agent ID is extension.
>
> if (${EPOCH}>${DB(AgentPaused/
At 11:32 AM on 15 Oct 2009, C. Chad Wallace wrote:
> At 3:37 PM on 15 Oct 2009, Benny Amorsen wrote:
>
> > Perhaps the problem could be restated in a different way: After a
> > queue member rejects a call (instead of just not answering), the
> > queue should wait X amount of time before sending
At 3:37 PM on 15 Oct 2009, Benny Amorsen wrote:
> Perhaps the problem could be restated in a different way: After a
> queue member rejects a call (instead of just not answering), the
> queue should wait X amount of time before sending the next call.
> Queues.conf has a million settings, but I can
Elliot Otchet writes:
> That shouldn't be too hard to accomplish. If you've got the addons
> (and mysql) installed you could store them in a MySQL table
> (timestamp, device) and have a cron job set to run at X frequency that
> un-pauses the queue members via AMI. Don't want to go to MySQL? Use
>
That shouldn't be too hard to accomplish. If you've got the addons (and mysql)
installed you could store them in a MySQL table (timestamp, device) and have a
cron job set to run at X frequency that un-pauses the queue members via AMI.
Don't want to go to MySQL? Use system() to 'touch' files
Lenz Emilitri writes:
> You could configure them as agents and have them log off automatically
> after a while they're not responding.
Agents have to log in and wait for calls though, don't they? There used
to be AgentCallbackLogin, but that has been replaced by dialplan code
and chan_local.
Ot
Elliot Otchet writes:
> Have you tried autopause=yes in your queue configuration? You can then
> unpause the member by either the dialplan (e.g. having the cell phone
> user "log back in") or using an AMI based program to change the
> "paused" state.
>
> You can read more about the latter here:
>
M
To: asterisk-users@lists.digium.com
Subject: [asterisk-users] Queues with unavailable members
We have the possibly rather unique setup where we have cell phones
posing as SIP devices. The SIP registration for those unfortunately
doesn't go away just because the phone is off, since the registration is
don
What is the command to log off the agents ?
Thx
On Wed, Oct 14, 2009 at 6:45 PM, Lenz Emilitri wrote:
> You could configure them as agents and have them log off automatically
> after a while they're not responding.
> l.
>
>
>
> 2009/10/14 Benny Amorsen
> >
>
>> We have the possibly rather uni
You could configure them as agents and have them log off automatically after
a while they're not responding.
l.
2009/10/14 Benny Amorsen
>
> We have the possibly rather unique setup where we have cell phones
> posing as SIP devices. The SIP registration for those unfortunately
> doesn't go awa
We have the possibly rather unique setup where we have cell phones
posing as SIP devices. The SIP registration for those unfortunately
doesn't go away just because the phone is off, since the registration is
done by our cell-phone<=>SIP gateway, and that gateway has no way of
knowing whether the ph
Danny Nicholas schrieb:
> Here is a "brute force" solution:
> [global]
> CALLCOUNT=0
>> exten => 123,1,Ringing
>> exten => 123,2,Wait(1)
>> exten => 123,3,Answer
>> exten => 123,4,Set(CALLCOUNT)=${CALLCOUNT}+1)
...,Set(CALLCOUNT=$[${CALLCOUNT} + 1])
or
...,Set(CALLCOUNT=${MATH(${CALLCOUNT}+1,i
ts.digium.com] On Behalf Of Matt Riddell
Sent: Monday, July 20, 2009 7:37 AM
To: gomespere...@startel.pt; Asterisk Users Mailing List - Non-Commercial
Discussion
Subject: Re: [asterisk-users] queues load balancing
On 21/7/09 12:08 AM, Joao Gomes Pereira wrote:
> Thanks for the idea.
> I will
On 21/7/09 12:08 AM, Joao Gomes Pereira wrote:
> Thanks for the idea.
> I will try it this way:
>
> exten => 123,1,Ringing
> exten => 123,2,Wait(1)
> exten => 123,3,Answer
> exten => 123,4,Random(33:123,10)
> exten => 123,5,Queue(queue_1)
> exten => 123,6,Hangup
>
> exten => 123,10,Queue(que
Thanks for the idea.
I will try it this way:
exten => 123,1,Ringing
exten => 123,2,Wait(1)
exten => 123,3,Answer
exten => 123,4,Random(33:123,10)
exten => 123,5,Queue(queue_1)
exten => 123,6,Hangup
exten => 123,10,Queue(queue_2)
exten => 123,11,Hangup
Joao Pereira
--
StarTel - A Rede Livre
Jo
Take a look at:
http://www.voip-info.org/wiki/index.php?page=Asterisk+cmd+Random
You should be able to do what you want with this, it obviously won't take in
to account the actual amount of people still in the queue (for example if
someone hangs up while on hold). I'm sure there'd be a way of inte
Hello
I have 2 queues (queue_1 and queue_2 ) in my Asterisk, and I want to
send 2/3 of the calls to queue_1 and 1/3 of the calls to queue_2
How can I do that load balancing in extensions.conf?
I have something like this:
exten => 123,1,Ringing
exten => 123,2,Wait(1)
exten => 123,3,Answer
; 2 in
Hi,
My apologies Nicolas, a mistake from my part. And I appreciate for
correcting me. Asternic is a good piece of work.
Regards,
Kurian Thayil.
On Mon, 2009-07-06 at 09:41 -0300, Nicolás Gudiño wrote:
> Hello,
>
> Just a correction, Asternic Call Center Stats is not from
> asteriskguru. Aster
Hello,
Just a correction, Asternic Call Center Stats is not from
asteriskguru. Asteriskguru has its own statistic program that is not
open source, but free to use. Asternic was written by me (not
asteriskguru) and has an open source version and a commercial one.
Best regards,
--
Nicolás Gudiño
B
Hi Sriram,
1. Set the channel variable MonitorFilename before Queue() in dialplan
and you can give some meaningful filename for record.
2. I guess you can use an AGI to capture events and then integrate this
with a DB in the Backend. This should help you to track the activity.
3. asternic from ast
Hi
1. I want to record all calls that land to an agent via a queue using a
meaningful name - as of now i name the recorded file on the fly using
{CALLERID} variable so that the file gets stored using the caller id iunder
/var/spool/asterisk/monitor , now if i want to store it as how can i
Mark Michelson escribió:
Gabriel Ortiz Lour wrote:
Hi all,
After * starts the command "queue show" would not show any of the
realtime queues, but just the ones that are in the queues.conf file. In
this state de AMI would not send any "QueueMemberStatus" for that queues
until a call is r
Gabriel Ortiz Lour wrote:
> Hi all,
>
> After * starts the command "queue show" would not show any of the
> realtime queues, but just the ones that are in the queues.conf file. In
> this state de AMI would not send any "QueueMemberStatus" for that queues
> until a call is received by that rea
Hi all,
After * starts the command "queue show" would not show any of the realtime
queues, but just the ones that are in the queues.conf file. In this state de
AMI would not send any "QueueMemberStatus" for that queues until a call is
received by that realtime queue.
Anyone knows any whay to
On 3/20/09, Cary Fitch wrote:
> I am trying to get a queue to do more than just play music and hold calls.
> Specifically, making some "comforting" voice announcements would be nice.
>
> Below is the queues.conf file relevant portions.
>
> Member phone number is munged to protect the guilty.
>
- "Cary Fitch" wrote:
> I am trying to get a queue to do more than just play music and hold
> calls.
> Specifically, making some "comforting" voice announcements would be
> nice.
You may want to take the quotes off of the filenames in your queues.conf config
file... they're not needed, and c
o.org or google.
-Original Message-
From: asterisk-users-boun...@lists.digium.com
[mailto:asterisk-users-boun...@lists.digium.com] On Behalf Of Cary Fitch
Sent: Friday, March 20, 2009 12:32 PM
To: 'Asterisk Users Mailing List - Non-Commercial Discussion'
Subject: [asterisk-users] Queues Ann
I am trying to get a queue to do more than just play music and hold calls.
Specifically, making some "comforting" voice announcements would be nice.
Below is the queues.conf file relevant portions.
Member phone number is munged to protect the guilty.
We shouldn't need the announcement source inf
hi
we ALWAYS use
sip phone *<-E1->pstn
or
sip phone<-IP->*<-E1->legasypbx<-?-> pstn
we use the digiums cards whit echo canceller and we havent any echo problem.
more than 20 or 30 installations.
whit almost every provider in the country.
dont be SO scared.
David
2009/1/26 Sriram
> Hello Ever
Hello Everybody
I am using Trixbox 2.4 (with TE420P & PRI lines) .. my setup is like Calls
-->Asterisk-->legacy pbx--->analog extensions(agents). Whenver a call comes in
, asterisk dials the ACD number of the legacy pbx which in turn decides to
route to appropriate agent.. for ex : s,1,Dial(ZAP
Mark Michelson a écrit :
> Benoit wrote:
>
>> Hi,
>>
>> I'm a little surprised, up until 1.4.22 my agents where using an IAX
>> channel to ZoIPer Softphone,
>> however since after the upgrade to .22 we experienced a problem with
>> hangup failure between zoiper
>> and asterisk (look like bug ht
Benoit wrote:
> Hi,
>
> I'm a little surprised, up until 1.4.22 my agents where using an IAX
> channel to ZoIPer Softphone,
> however since after the upgrade to .22 we experienced a problem with
> hangup failure between zoiper
> and asterisk (look like bug http://bugs.digium.com/view.php?id=13184
Hi,
I'm a little surprised, up until 1.4.22 my agents where using an IAX
channel to ZoIPer Softphone,
however since after the upgrade to .22 we experienced a problem with
hangup failure between zoiper
and asterisk (look like bug http://bugs.digium.com/view.php?id=13184) i
made them switch to SIP
Thomas Winter wrote:
> Hi,
> iam using and queue and starting an AGI script after caller connected to
> agent.
> How to find out in the script the connected agent, MEMBERINTERFACE seemed to
> be not work, either as variable in the queue command and also not in the AGI
> script.
> How to found ou
Hi,
iam using and queue and starting an AGI script after caller connected to
agent.
How to find out in the script the connected agent, MEMBERINTERFACE seemed to
be not work, either as variable in the queue command and also not in the AGI
script.
How to found out which agent is connected to calli
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