ya mailto:ramcharan.a...@gmail.com>>
Date: Thu, 11 Jul 2013 23:14:10 -0400
To: "ccie_voice@onlinestudylist.com<mailto:ccie_voice@onlinestudylist.com>"
mailto:ccie_voice@onlinestudylist.com>>,
William Bell mailto:b...@ucguerrilla.com>>, Bill Lake
mailto:whl...@gmail.com>
; Date: Thu, 11 Jul 2013 23:14:10 -0400
> To: "ccie_voice@onlinestudylist.com" ,
> William Bell , Bill Lake
> Subject: [OSL | CCIE_Voice] uccx script : get reporting statistics
> playing negative value
>
> Hi,
>
> My UCCX script playing negating output value from get re
am Bell mailto:b...@ucguerrilla.com>>, Bill Lake
mailto:whl...@gmail.com>>
Subject: [OSL | CCIE_Voice] uccx script : get reporting statistics playing
negative value
Hi,
My UCCX script playing negating output value from get reporting statistics.
Can someone please give expert advice wh
Hi,
My UCCX script playing negating output value from get reporting statistics.
Can someone please give expert advice what could be wrong in uccx script
which result into negative output.
Thanks & Regards,
Ramcharan Arya
CCIE # 28926 (R&S)
___
For mor
>I need to write a UCCX script that will transfer calls to available agent
based on longest idle time.
This is configured on the CSQ via the UCCX Admin interface.
> if a phone user is requesting some time to end a call then during during
this period he should
be marked "NOT READY".
Enable after
> Please assist..
>
> -Vir
>
>
>
>
> From: Chrysostomos Christofi
> Sent: Wed, 28 Nov 2012 15:51:03
> To: "virajith " , "ccie_voice@onlinestudylist.com"
>
> Subject: Re: [OSL | CCIE_Voice] UCCX script
>
> You can use def
...@rediffmail.com]
Sent: Τετάρτη, 28 Νοεμβρίου 2012 5:30 μμ
To: Chrysostomos Christofi
Cc: ccie_voice@onlinestudylist.com
Subject: Re: [OSL | CCIE_Voice] UCCX script
hi Chrysostomos,
Thanks for your reply.
I have tried to modify the default ICD script many times . However it does not
work for me
r...@rediffmail.com>, "ccie_voice@onlinestudylist.com"
<ccie_voice@onlinestudylist.com>
Subject: Re: [OSL | CCIE_Voice] UCCX script
You can use default icd script
Default icd script is for CSQ agents
From: ccie_voice-boun...@onlinestudylist.com
[mailto:ccie_voice-boun...@onli
You can use default icd script
Default icd script is for CSQ agents
From: ccie_voice-boun...@onlinestudylist.com
[mailto:ccie_voice-boun...@onlinestudylist.com] On Behalf Of virajith
Sent: Τετάρτη, 28 Νοεμβρίου 2012 12:00 μμ
To: ccie_voice@onlinestudylist.com
Subject: [OSL | CCIE_Voice] UCCX
hi All,
Is there any default script which I can modify on UCCX to this something
similar to get Thank you for calling if you dialed this by mistake press 1 to
contact operation else someone else will be with you shortly . Press 1 -->
should go to 9001
Thanks,
Vir
_
hi Guys,
If a phone is ready to take a call, caller should hear “ Thank you for
waiting, we will connect you now to Y. Where Y is the user name. On the same
token if another phone is ready to take a call, it
should play the phone's display name. The initial prompt “Thank you for
calling” shou
Hello,
I am trying to configure a script that says THank you for calling if you
dialed this by mistake press one to contact operator
else someone will be with you shortly. Press 1 >> should go to an internal
extension
How do I get this done on UCCx?
-PD
_
HI,
I want to use a script editor local to my machine not the one on the UCCX box.
I am able to log into the web page for the uccs sever at 10.10.210.5.
Shouldn't I be able to download the editor from the UCCX server, 10.10.210.5
and log in with the same credentials I used as in logging in to
CSCtb68915
CRS documentation should inform customers by means of a warning note
that prompts, scripts and any document should not be copied using file
system and should be uploaded using Appadmin. Using file system method
may cause a total loss of files after a node manager restart or when
the sys
It is nice to hear that the issue has been solved.
BTW, you can always "validate" your scripts before upload, and even
"Reactive Debug" them.
On Wed, Jan 4, 2012 at 8:20 AM, Ken Wyan wrote:
> There was a mistake in script itself. Now working
>
> Thanks
>
> On Tue, Jan 3, 2012 at 9:03 PM, datu
There was a mistake in script itself. Now working
Thanks
On Tue, Jan 3, 2012 at 9:03 PM, datucha123 datucha123
wrote:
> When the AppManager in NOT IN SERVICE - there could be a JTAPI issue
>
> Did you verify that all CTI ports are associated with the JTAPI user?
> (also the CTI Route Point has t
When the AppManager in NOT IN SERVICE - there could be a JTAPI issue
Did you verify that all CTI ports are associated with the JTAPI user? (also
the CTI Route Point has to be associated).
Also did you make JTAPI Resynch? As well as the Data Synch?
What module does not come up? CRS Engine? Or may
I also never save my scripts inside wfavvid > scripts > system > default in
our production / testing UCCX servers.
But in Proctorlabs , I saved there to save time & seen some people doing
so. But in my last session I was never able to take Appmanager service to "
IN SERVICE " ( Restarted CCX Engin
The script will not show up unless you load it via GUI, also you should
always refresh the script and/or app when changing the script. The GUI will
not allow you to upload a duplicate script as the defaults are in a custom
directory that you cannot save to via the GUI. So you will not run into
that
Well, I am always uploading using GUI.
And I never store my custom Scripts in the default repository (Program
Files ---> wfavvid ---> Scipts).
I make a copy of default script from the repository to desktop (or any
other location, but not the same as default repository), edit it as
necessary, and
If I want to make a modified version of a default script , with CCX Editor
I can open it & then save with another name (same folder ) & start editing
it.
After all , new script is available to be associated to any application (
SSCRIPT[..aef])
Do I need to upload this new script using script
;
>
>
> *From:* ccie_voice-boun...@onlinestudylist.com [mailto:
> ccie_voice-boun...@onlinestudylist.com] *On Behalf Of *adam compton
> *Sent:* Monday, May 09, 2011 8:35 AM
> *To:*
> *Subject:* [OSL | CCIE_Voice] UCCX script editor in standalone mode
>
>
>
> All,
&g
2011 8:35 AM
To:
Subject: [OSL | CCIE_Voice] UCCX script editor in standalone mode
All,
I'm having a hell of a time trying to get UCCX editor to work in
standalone mode. I use proctorlabs for my UCCX studying, because I
don't have a UCCX server. I am able to connect to the
I finally figured it out! I put a created a MS loopback interface and gave
it ip address 10.10.210.5 and it came right up!!! I've been wrestling with
this forever!! Talk about a hack.
Adam Compton
On Mon, May 9, 2011 at 8:34 AM, adam compton wrote:
> All,
>
> I'm having a hell of a time tryi
All,
I'm having a hell of a time trying to get UCCX editor to work in standalone
mode. I use proctorlabs for my UCCX studying, because I don't have a UCCX
server. I am able to connect to the UCCX with the script editor, but when
I'm done with the lab and try the editor at home, it fails everytim
I am currently using a consulted transfer in a script to transfer to a a few
phones. If they don't answer the call then it goes to Q. The issue is when the
phone being transferred to checks it's missed call directory it shows the CTI
port extension and not the actual calling number. Does anyone
ail.com>]
Sent: Sunday, April 10, 2011 4:40 PM
To: Naoufal Kerboute;
ccie_voice@onlinestudylist.com<mailto:ccie_voice@onlinestudylist.com>
Subject: Re: [OSL | CCIE_Voice] UCCX Script (Redirect call based on the calling
number)
I believe uccx does not understand the + symbol.
t;
> But I’m looking for a way to reroute all calls coming from area +34 to 5001
>
>
>
> Naoufal
>
>
>
> *From:* bkvalent...@gmail.com [mailto:bkvalent...@gmail.com]
> *Sent:* Sunday, April 10, 2011 4:40 PM
> *To:* Naoufal Kerboute; ccie_voice@onlinestudylist.com
&g
...@gmail.com]
Sent: Sunday, April 10, 2011 4:40 PM
To: Naoufal Kerboute; ccie_voice@onlinestudylist.com
Subject: Re: [OSL | CCIE_Voice] UCCX Script (Redirect call based on the calling
number)
I believe uccx does not understand the + symbol.
- Reply message -
From: "Naoufal Kerboute&q
I believe uccx does not understand the + symbol.
- Reply message -
From: "Naoufal Kerboute"
Date: Sun, Apr 10, 2011 7:21 am
Subject: [OSL | CCIE_Voice] UCCX Script (Redirect call based on the calling
number)
To: "ccie_voice@onlinestudylist.com"
Dear gents,
Dear gents,
I'm working on UCCX section and I'm trying to reroute some calls coming from
Spain (+34) to a specific extension. I've setup the script and it's working
only if I set the calling number variable to full Spain PSTN number, but let
take the case for many number from Spain.
How can I r
hange
> the value of the Queue Prompt variable.
>
>
>
> Hope this helps,
>
> Jeff
>
>
>
> *From:* ccie_voice-boun...@onlinestudylist.com [mailto:
> ccie_voice-boun...@onlinestudylist.com] *On Behalf Of *ccieiwillb
> *Sent:* Tuesday, November 09, 2010 7:25 AM
voice-boun...@onlinestudylist.com] On Behalf Of ccieiwillb
Sent: Tuesday, November 09, 2010 7:25 AM
To: ccie_voice@onlinestudylist.com
Subject: [OSL | CCIE_Voice] UCCX Script Question
Hi Everyone,
I am trying to tweak a script I put together and was curious it there is a
way to play a prompt and th
Hi Everyone,
I am trying to tweak a script I put together and was curious it there is a
way to play a prompt and then end the call/hangup? Also does anyone know if
there is a way to not play the system message "I'm sorry all of our
representatives are currently assisting other callers."? I h
Did you try using concatenated step?
-Thaya
From: ccie_voice-boun...@onlinestudylist.com
[mailto:ccie_voice-boun...@onlinestudylist.com] On Behalf Of Phillip Day
Sent: Friday, July 02, 2010 1:21 PM
To: ccie_voice@onlinestudylist.com
Subject: [OSL | CCIE_Voice] UCCX Script question
Hi,
I have
Phil -
The script looks good to me, but I haven't verified it in a lab. I
couldn't determine from your email if there was an actual problem with
the script or not. When you loaded it and ran tests, did you observe
any unexpected behavior?
Thanks!
*Matthew Berry*
*_Vitals:_*
*GVoice: *+1
I was able to get it to work
thank you very much for all your help
2010/3/25 Chad Stachowicz
> They are populated while ringing and they are only called ecc's when using
> cad with ucce not uccx. I think tanner hit the nail on the head though with
> the layout and set enterprise data steps.
>
They are populated while ringing and they are only called ecc's when
using cad with ucce not uccx. I think tanner hit the nail on the head
though with the layout and set enterprise data steps.
Chad Stachowicz
415-794-8770
Please excuse any mispellings as this message was from my mobile devic
I'd have to check, but I don't believe the ECC fields are populated in
CAD while the phone is ringing. Only after.
Aside from that, you must use the Set Enterprise Info step, make sure
the field is added to the default layout of the agent and you'll be
set.
---
I just re-read what you posted, an
Hello Tanner,
I have a question. I know I'm doing something wrong. when the call is sent
to the agent. on the Data Field part. I see ANI, DNIS, Layout (default)
what I'm trying to do is, based on the called number i will make a
comparison in a loop, when i find a match in the script based on the
The document was sent to the list, but apparently has yet to be
approved (apparently no one pays attention?).
The document can be found here:
http://tannerezell.com/media/UCCX%20Custom%20Reports%20-%20Scripting%20-%20Get%20Session%20ID.pdf
As an aside, you may want to consider the IP of the pers
No Randall of course i have no problem to share it with the community. i
will do so
2010/3/24 Randall Saborio
> Lucky Cristobal.
>
> Are you concerned about your intellectual property rights, or will you
> share it with all of us? :)
>
> We won't get mad if you want to keep it private, but just
Lucky Cristobal.
Are you concerned about your intellectual property rights, or will you
share it with all of us? :)
We won't get mad if you want to keep it private, but just suggesting.
On Wed, Mar 24, 2010 at 12:03 PM, Cristobal Priego
wrote:
> thank you very much
>
> 2010/3/24 Tanner Ezell
thank you very much
2010/3/24 Tanner Ezell
> Eh?
>
> I've attached a document I developed which explains everything you
> need to get information from the script to the CAD software.
>
> On Wed, Mar 24, 2010 at 12:29 PM, Cristobal Priego
> wrote:
> > Hello Tanner,
> >
> > thanks for your reply.
Hello Tanner,
thanks for your reply.
I have a question, I'm trying to do my customized Get call Contact Info
Step
with the Set Enterprise call info step , none of the options that i created
on my enterprise data configuration shows up
i know I'm not understanding something properly. Can I do a
Add a new variable to the work flow
Use the set enterprise call info step to pass the variable along.
On Tue, Mar 23, 2010 at 6:26 PM, Cristobal Priego
wrote:
> Hello,
>
> I'd like to get some advice on this.
>
> I need to create a script that will get some variables from the customer.
> and I
Hello,
I'd like to get some advice on this.
I need to create a script that will get some variables from the customer.
and I'd like those variables to be displayed on the Agent Desktop.
I've been looking on Enterprise Data Format and on the Desktop Administrator
I created a workflow and I Modified
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