Re: [IxDA Discuss] [EVENT] IxDA NYC - RSVP deadline for Cindy Chastain's talk is Monday midnight ET

When the time comes, our live stream will be here: http://tr.im/CChastainExpThemes Cheers! . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Posted from the new ixda.org http://www.ixda.org/discuss?post=41897 W

Re: [IxDA Discuss] Examples of Good Customer Support Sites

This may provide some direction - Customer Support on the Web: Don't Call Us, We'll Call You: http://www.uxmatters.com/mt/archives/2007/11/customer-support-on-the-web-dont-call-us-well-call-you.php rgds, Dan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Posted from the n

Re: [IxDA Discuss] Voice interfaces aren\'t Visual interfaces WAS Any data on users making use of Help?

http://www.tellme.com/about Welcome to the Interaction Design Association (IxDA)! To post to this list ... disc...@ixda.org Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.

Re: [IxDA Discuss] Voice interfaces aren\'t Visual interfaces WAS Any data on users making use of Help?

William, Actually, most of the ideas you mention are useful for and being used in over-the-phone systems, which I've worked in for almost too long. Part of the problem you, I, and others face in using these systems is the highly imperfect applications of expertise to the design issues. GUI desig

[IxDA Discuss] Any one from South Korea ?

I am looking for my tribe in South Korea. I wonder there is any Korean member in this organization. If anyone, please signal me. For I am so lonely. If there is more than 3 person I want to organize IxDA Korean subdivision. Thanks. ==

[IxDA Discuss] Good examples of branched flow

Hello, I'm looking for some good examples of web-based logic flow that guides a user though a series of questions that are branched based on decision. Along the lines of Product guides, troubleshooting apps, etc. Thanks, Alan W

Re: [IxDA Discuss] game design, ixd, and making people cry

> One of many things it has me thinking about is how (if?) I can create > emotional responses using only physical objects that carry emotional weight. In this case she had to get them integrated into the story, so they were an active participant. If the pawns were cattle instead of people, or gla

[IxDA Discuss] [EVENT] NYCUPA hosts Dan Brown presenting \"Difficult Conversations in Creative Environments\" on Tue 5/19

The New York City Usability Professionals' Association is pleased to announce open registration at http://nycupa.org for the upcoming event on Tuesday, May 19: Difficult Conversations in Creative Environments a presentation by Dan Brown, Founder and Principal, EightShapes Every designer faces di

Re: [IxDA Discuss] Best Practices in Usability Testing of Search Results Page

I have done a fair bit of usability research with web search engines and how people deal with them. Curiously, our participants seemed to make better relevance decisions using just the page titles alone than the page titles along with something else. This implied that abstracting information from t

[IxDA Discuss] game design, ixd, and making people cry

Nice write-up of Brenda Brathwaite's return to non-electronic game design: One of many things it has me thinking about is how (if?) I can create emotional responses using only ph

Re: [IxDA Discuss] Best Practices in Usability Testing of Search Results Page

Oh, and eye-tracking is not necessary if you ask people to practice the speak-aloud protocol and to read the words of whatever they are looking at on the page. If time-on-task is a consideration in your testing, you can not use speak-aloud during the actual test, but immediately after each task, si

Re: [IxDA Discuss] Best Practices in Usability Testing of Search Results Page

I worked on usability testing of over 50 participants using the knowledge base on a major software company's Web site and our results should that a search results page that does NOT include the actual page title, a page description, and matches the keywords used by users when they create a search a

Re: [IxDA Discuss] Any data on users making use of Help?

I did user assistance for 15 years before I switched to focusing on information architecture and usability. What is obvious to me from both the research (which exists but is limited compared to may other topics) is that the more the assistance is in the interface (labels, examples in fields, little

Re: [IxDA Discuss] Pagination best practices

I did some research on this a number of years ago - this began before Google became dominant in search which gives you an idea! Towards the end though, Google was a clear winner. I found, quite reliably, that many search engines satisficed and satisfied most user's needs within the first 10 links

[IxDA Discuss] [JOB] Senior or Mid-Level UX Designer - Citrix Online

We're passionate about our "simpler is better" design philosophy, so we're looking for someone with a knack for creating clean, intuitive, and usable interfaces to join our team of talented and highly collaborative designers! Responsibilities: As a UX designer, you will be responsible for defin

Re: [IxDA Discuss] Organizing files and folders

What research have you done on available products and papers on information organization so far? Have you compiled a list or made a wiki somewhere that we could take a look at? - Fredrik On Mon, May 11, 2009 at 2:12 PM, plnelson wrote: > I want to come up with a better scheme for organizing fil

Re: [IxDA Discuss] Examples of Good Customer Support Sites

I recently dove into the support section of Twitter's site to deal with a problem. It's quite effective. http://help.twitter.com/portal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Posted from the new ixda.org http://www.ixda.org/discuss?post=41923 __

Re: [IxDA Discuss] Examples of Good Customer Support Sites

Hi Stephanie, Get Satisfaction has a useful method for surfacing information -- a dynamic search form that delivers answers as you type your question. For example, try typing "custom bag" into the Timbuk2 customer support area... http://getsatisfaction.com/timbuk2 Get Satisfaction is an interesti

Re: [IxDA Discuss] Best Practices in Usability Testing of Search Results Page

We would like to test 5-6 different designs of a search results page and want to know if users notice some elements or information on the different designs. Are there best practices (besides counter balancing) in usability test of search results pages? We have an eye tracker that can be benefici

Re: [IxDA Discuss] Pagination best practices

In my experience users prefer scrolling a long list over clicking through separate pages. If there's a reason for pagination, consider creating logical pages: instead of grouping per xx items, it might be useful to group the data -for example- per letter (A, B, C...), per month or per price categ

Re: [IxDA Discuss] No UX Challenge 2009 at Svalbard

Fi- faan. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Posted from the new ixda.org http://www.ixda.org/discuss?post=41910 Welcome to the Interaction Design Association (IxDA)! To post to this list ... d

Re: [IxDA Discuss] Pagination best practices

I am in the Tufte camp here around data density. Most pages are way too short with not enough data. There is no such thing as too much information; just badly designed information. Data is much easier to compare if it's within the same viewport - by requiring clicking to paginate, you remove the

Re: [IxDA Discuss] Pagination best practices

Hi Jonathan, I think it's important to consider the content of the page that you're paginating. If you're displaying thumbnails, it is easy enough for a visually inclined user to scroll through a large list and mentally keep track of what they are looking at. If you're scrolling through a ton of

[IxDA Discuss] Examples of Good Customer Support Sites

When users can't find the help they need contextually and land on a customer support site, how can we create a good experience for them? I've been looking at: Adobe http://www.adobe.com/support/ Apple http://www.apple.com/support/ Amazon http://tinyurl.com/2wwact Does anyone have examples of e

[IxDA Discuss] Organizing files and folders

I want to come up with a better scheme for organizing files and folders on my PC and networked drives. I do photography plus sw and web design, so the file types are varied, including raw, TIFF and JPEG images, text and Word files, spreadsheets, C# and C++ source files, HTML, CSS, javascript, ic

Re: [IxDA Discuss] Pagination best practices

Very weird-- was just asking about a pagination pattern on Twitter earlier. There's another concept, which it looks like we're calling "inline pagination," in which our intrepid user clicks a "Next 30 results" button or link, and the items add to the current scrolling list. So instead of navigating

Re: [IxDA Discuss] Pagination best practices

I think it depends on what the actual task is and what users need in order to make a choice. It might not serve you well to make a decision based on best practices and rules of thumb rather than actually addressing the particular set of assumptions and expectations at hand. -joanie -- Origin

Re: [IxDA Discuss] Pagination best practices

Serverload is one thing to be taken into consideration - client load another. Depending on what you are displaying, some of the more run-of-the-mill clients (older laptops, older browsers, etc.) may have difficulties displaying a too large amount of search results - which means users have to wait,

Re: [IxDA Discuss] Pagination best practices

Hi Jonathan, If you're looking for some inspiration I've started a Flickr set ( http://www.flickr.com/photos/doos/sets/72157612901305343/) of various pagination styles and patterns from around the web. Good luck. -- Rob 2009/5/11 Jonathan Abbett > Can anyone recommend resources (or offer advic

Re: [IxDA Discuss] Pagination best practices

In theory, I prefer scanning a longer list to clicking next 10 times, as it seems like it would take less time and it gives you a better overall picture. However, when I tried Google's 10, 20, 30, 50, 100 results preferences, it was much easier for me to scan through 10 results, didn't require as m

Re: [IxDA Discuss] Pagination best practices

http://kurafire.net/log/archive/2007/06/22/pagination-101 -mo- . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Posted from the new ixda.org http://www.ixda.org/discuss?post=41915 Welcome to the Interaction Des

[IxDA Discuss] Pagination best practices

Can anyone recommend resources (or offer advice) addressing how best to paginate data on the web? Specifically looking for info on when to paginate and how many items to show per page. There may have been a time when retrieving more than 10 items from your database at a time was too much of a loa

Re: [IxDA Discuss] Any data on users making use of Help?

It is a contentious topic. I summarized multiple sessions from the Software User Assistance conference just held in Seattle: UA2009: Documentation's changing world (has Help research results) http://www.cleverhamster.com/clever_hamster/2009/04/ua2009-documentations-changing-world.html UA2009: E

Re: [IxDA Discuss] Ungraceful degradation of HTML emails and conversion rates.

On 11 May 2009, at 07:07, Harry wrote: I agree that security is worthy concern, but I expect that it's something that only relatively technical users think about. For most people, I think having to click a link to see images is just a "strange" extra step that many don't bother doing. (I'

Re: [IxDA Discuss] IxDA Nederland: Call for conference team members

Hi Yohan, I would love to know how I can help from the NYC area. Thanks for any info... Peace, Tom Daly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Posted from the new ixda.org http://www.ixda.org/discuss?post=41909 _

[IxDA Discuss] FW: Label location

Hi all Dr Kathryn Summers of the University of Baltimore replied with her advice on label location on forms for low literacy users. Please make sure that you attribute the following to her when you use it, thanks. Dr Summers's consulting web site is at: http://www.userresearch.com/ "We found tha

[IxDA Discuss] No UX Challenge 2009 at Svalbard

Dear Friends, We are sad to announce that there will be no UX Challenge at Svalbard in October 2009. It seems like the financial crisis has hit our target group harder than we hoped for. Indeed we have received a lot of feedback on the project, where people tell us that they love the idea, but th

[IxDA Discuss] IxDA Nederland: Call for conference team members

This autumn the third edition of the Design By Fire conference will take place in Utrecht, the Netherlands. This one day event strives to be the incubator for the newest ideas on interaction design. http://www.designbyfire.nl/ After two successful editions in 2007 and 2008, we are now starting t

Re: [IxDA Discuss] Label location

Jerome Ribot > Here's an interesting eye-tracking study that was > done recently by > Chui Chui Tan that highlights > some good guidelines for form design: > > http://www.cxpartners.co.uk/thoughts/ > web_forms_design_guidelines_an_eyetracking_study.htm Hi Jerome Thanks for drawing my attenti

Re: [IxDA Discuss] Label location

Check out Luke's presentation at http://www.lukew.com/resources/articles/WebForms_LukeW.pdf . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Posted from the new ixda.org http://www.ixda.org/discuss?post=41873

Re: [IxDA Discuss] Label location

Here's an interesting eye-tracking study that was done recently by Chui Chui Tan that highlights some good guidelines for form design: http://www.cxpartners.co.uk/thoughts/web_forms_design_guidelines_an_eyetracking_study.htm Cheers Jerome . . . . . . . . . . . . . . . . . . . . . . . . . . .

Re: [IxDA Discuss] Any data on users making use of Help?

I'm a Voice User Interface (VUI) Designer at Nuance Communications. I too have heard it bandied about that users don't use Help. You'll sometimes hear that almost no one asks for it. Usually the percentages are more than almost zero though, say from 1-3%. However, I've also seen applications wh

Re: [IxDA Discuss] Should Interaction Design control/influence user behavior?

I think it is the interaction designer's responsibility to ensure that any influence on behavior is done so without misleading the user to their detriment. I explored this idea in greater detail on my blog* (see below), but I think it comes down to ensuring that the cost to the user associated wit

Re: [IxDA Discuss] Best Practices in Usability Testing of Search Results Page

If you can afford it I think this is problem than can truly benefit from an eye-tracking quantitative survey--30 candidates. I'm assuming that you're trying to solve for the basic flow and not trying 4X versions of solutions, etc. I don't use quantitative eye-tracking personally but saw an examp

Re: [IxDA Discuss] What is a mobile phone called in your country?

Adding to Boon Chew's reply, a mobile phone is called 'telefon bimbit' in Bahasa Malaysia, the official language of Malaysia. 'Telefon' is of course the word for telephone, while the word 'bimbit' means 'to carry around'. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Posted

Re: [IxDA Discuss] Feedback on Redesigned BART Ticket Kiosk Interface

Good work so far. I am also from out of town, but rely on the Chicago public transit system to get around. A couple of comments from the outsider's perspective: 1. When selecting a certain destination, there is an increased cognitive load when the user moves from a spacial representation of the

Re: [IxDA Discuss] Should Interaction Design control/influence user behavior?

The behavior of the targeted audience should influence UxD. That is why it is so important to do due diligence by researching and interviewing users in order to incorporate their "Mental Models" (ref Indi Young). For me good design is about integrating the tasks of the users with the messaging an

Re: [IxDA Discuss] Specific kind of faceted search example?

Take a look at CareerBuilder.com. Once you submit a search you can filter on a number of categories. Even better is BestBuy.com. (http://www.bestbuy.com/site/olspage.jsp?id=abcat0101000&type=category) After you select a department, Televisions for example, you can filter on 'Types of Televisions