I am also a supporter of the guideline of graying out any fields or
controls that are not available in the current context, but can be
made available to the user by shifting the context. Among other
reasons stated above, another advantage is that tooltips can be
displayed on the inactive fields or
Thanks for the reply, Eric. There are some interesting approaches
among these. I particularly like Scott's Problem Solver Tool.
That's an engaging way to drive the user to a set of products likely
of interest.
Any other ideas and favorites lurking out there?
. . . . . . . . . . . . . . . . . . .
Does anyone have any favorite examples of corporations who do a good
job of presenting a broad and diverse product set on their
public-facing web site? I'm particularly interested in techniques to
get their audience to desired content, using innovations such as
showing bundled solutions by client s
Thanks to all for the additional comments and links.
Chris, your suggestion to emphasize practical guidelines make good
sense; I am perhaps using the term "best practices" too loosely in
this thread.
Tanya, I'm looking forward to reading through the ATG design process
paper.
John, thanks for t
Thanks for the case studies, Paul. My experience is similar to yours -
nothing will trump the importance of user research and other discovery
and user-centered activities to shape the needs of the portal solution
to the specific organization.
Still, do you not find repeating patterns among these
Thanks for the replies.
Bryan, I'm familiar with some of the Forrester thinking, but have
not come across practical design guidelines (in the past or just now
searching on your suggested term, "Information Workplace"). Maybe
I'm missing something, but I've always taken Forrester Research to
be str
A few days ago I posted a question about existing materials out there on portal
design (http://www.ixda.org/discuss.php?post=47358#47358). I'm very surprised
that there was no response. I'm starting a new thread rather than posting a
second item to the same thread to ask a closely related questi
Dave asks, "...how often do you find yourself collaborating on group
work in your specific role as an IxD or UX designers?"
Here's one data point: Over the past 20 years, in the role of IxD or
UX design, I'd estimate that somewhere around 50% of the projects
I've worked on were collaborative with
other pearls I need to make sure I pay attention to?
Thanks,
Paul
~
Paul Eisen
Principal User Experience Architect
tandemseven
http://www.tandemseven.com<http://www.tandemseven.com/>
Welcome to the Interaction Design Associati
Irrespective of the clean design and professional look of version 3,
the photos create an emotional connection that strongly trumps the
other two.
Paul
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Posted from the new ixda.org
http://www.ixda.org/discuss?post=39055
__
I can't reference research to support this - and I'm not a guru -
but I am a strong proponent of the principal that content should live
in only one location, as represented in the breadcrumbs and other
primary navigational mechanisms. Convenient links can and should be
located wherever this content
Neil, with respect to testimonials on business impact, the Neilsen
Norman reports suggested by Angel's earlier post is a good start.
With respect to quantitative ROI of community features, however, I
would be surprised if there is any decent numbers out there that you
could apply to your own enviro
I agree strongly with the catalog- or directory-based faceted
navigation; I've also used it with success in the past few years.
However, I don't think that negates a hierarchy. Depending on their
permanence, the records or content in the directory can be treated as
children of the directory and sho
For large volumes of content I prefer to use Excel, indenting the
children of each node by a column, and using the group feature to
expand or contract branches. It's not the easiest thing to build or
maintain, but it's the best thing I've found for keeping the
structure organized and presenting it
I had a very similar problem to solve in a recent B-to-B e-commerce
project for a different industry (HVAC parts ordering). Input and
feedback I got from users led me to conclude that they are happy to
log in to see their discounted pricing. They prefer this to not
knowing the price until they add
Outstanding post, Jared. I particularly applaud your characterization
of personas, their role in guiding UCD (and distinguishing it from
ACD), and the need to focus on qualities that actually impact design.
That for me is the key to crafting a set of personas - to create as
FEW personas as is neces
How about a non-standard, multiline tooltip? Same simple presentation
as the standard tooltip, showing on mouseover with a reasonable
delay. See, for example, the way news story abstracts display upon
rollover of the headline in the CNN news gadget:
http://www.gmodules.com/ig/creator?synd=open&url=
Jeff,
Thanks are due to you and all those who made this subscription option
possible. My email client was flooded with IxDA chatter. This is the
perfect solution.
Paul Eisen
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Posted from the new ixda.org
http://www.ixda.org
Nick wrote:
> There are times when the user may not expect or predict, but
> things have to make sense in context. If making sense in context means
> presenting in an inconsistent way with other contexts, then why
> wouldn't you?
You would. And the distinct context would justify your change. So in
le about things
you have made the same, and those you have made different, will help
communicate the consistency of your design to your project stakeholders.
Paul Eisen
Welcome to the Interaction Design Association (IxDA)!
To post to
about adding a visual indicator among the cluster, which, on
mouseover, presents a small pop-up panel with just the clustered area zoomed in
for better visual discernment and selection? So that the indicators don't add
too much noise, they can be dim and then grow brighter when the pointer g
Jared said:
> Yes, but that's a problem with research. Perfect research (which, like
> anything perfect, is only an ideal) would anticipate all the needs and
> inform the design thusly.
Well, if we're going to get purist, then I'd contend after we've sampled the
full population of users with our
ensive. Subjective ratings of "trust" were
highest for this design style, as were reports of the probability that they
would return.
Paul Eisen
Principal User Experience Architect
tandemseven
Welcome to the Inter
if it
has, IMO the existence of the global nav still plays a critical role in
enabling the user to navigate from "here" to "where I want to be" reliably and
with confidence.
Paul Eisen
Principal User Experience Architect
tandemseven
_
/searching_for_the_center_of_design.
I found it by a web search on the term "value centered design".
Paul Eisen
Principal User Experience Architect
tandemseven
Welcome to the Interaction Design Association (IxDA)!
To post to this list ... [EMAIL
on on the
right side of the panel, as opposed to adjacent to one another.
Paul Eisen
Principal User Experience Architect
tandemseven
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Tamlyn Rhodes
Sent: Monday, September 15, 2008 10:40 AM
To: IxDA
Subject:
:
http://www.humanfactors.com/downloads/aug99.asp. HFI probably has some newer
and relevant stuff also summarized in their Technical Material.
Good luck! Let us know what you find.
~
Paul Eisen
Principal User Experience Architect
tandemseven
_
ion selected, I
observed vertical scrolling in practically any page where the user had interest.
Paul Eisen
Principal User Experience Architect
tandemseven
-Original Message-
I have discovered that "the fold" has different levels of relevance
according to the audience. For ex
example of this case
was mentioned in this thread, referring to government forms. The general case I
propose is when the business process requires paper forms to be filled and then
get manually transcribed. In this case, the paper-form emulation can help
optimize transcription rates.
Paul Eisen
> http://girtonlabs.googlepages.com/sensesurface
Thanks for pointing this out, Fred. Interesting technology. This type of input
device certainly opens up some new possibilities.
Paul Eisen
Principal User Experience Architect
tandemse
ref=pd_bbs_sr_1?ie=UTF8&s=books&qid=1215398882&sr=8-1
Paul Eisen
Principal User Experience Architect
tandemseven
Welcome to the Interaction Design Association (IxDA)!
To post to this list ... [EMAIL PROTECTED]
Unsubs
recurring scapegoat called
"human error, " the industry became much more effective at eliminating bad
consequences resulting from unexpected incidents.
By the way, thanks for the feedback on the personas link. Sounds like a bad
experience you had. We'll work on that.
Paul Eis
o begin: Let's start
examining our expectations.
Paul Eisen
Principal User Experience Architect
tandemseven
-Original Message-
From: Dan Saffer
The system should never present an error message to a user unless the
user has done everything right but the system itself cannot respond
co
response to an explicit
user action? Can you clarify?
Paul Eisen
Principal User Experience Architect
tandemseven
416.840.4447 office/mobile
[EMAIL PROTECTED]
http://www.tandemseven.com
From: Adam Connor
So given this discussion, what (if anything) is the impact of what
we're saying on th
ay out) options that are sometimes available to a particular user,
but not in the current context.
Hide options that are never available to a particular user.
The latter point is important when considering features to which not all user
roles have access. Leaving those showing but disabled can be fru
ailable choices can
give good feedback about this).
In addition to your suggestion about the wordy tooltip, one often overlooked
area of online help in traditional software is information not only about what
a field or UI element DOES, but also how to find it and how to enable it.
Paul Eisen
Pr
In any case, I propose that any
links to web sites with invasive experiences like this be clearly declared in
the posting.
I'd be curious to know how others feel about this.
Paul Eisen
Principal User Experience Architect
tandemseven
___
monetary value of
their job?
Paul Eisen
Principal User Experience Architect
tandemseven
416.840.4447 office/mobile
[EMAIL PROTECTED]
http://www.tandemseven.com
Welcome to the Interaction Design Association (IxDA)!
To post to this list
le, 2-input-field interface, I am frustrated because keyboard navigation
won't allow me to browse the options before choosing one and navigating to the
next page. Simple, yet so often violated on the web.
Paul
~
Paul Eisen
Principal User Experience Architect
tandemseven
416.840.4447 office/mobile
e. A Google search will
lead you to some examples of the use of fuzzy logic in usability-related
research.
Regards,
Paul
Paul Eisen
Principal User Experience Architect
tandemseven
Welcome to the Interaction Design Association (I
the content in the portlet,
which of course is suitable for downloading, printing, and emailing as an
attachment. I can't share detailed stats, but I can tell you that
Print/Email/Save... is the single most frequently used function on the portal.
And there's much anecdotal feedback t
ox
es.html).
MS Office 2007 uses green fill - same idea, different styling.
Displaying a gray check mark is a poor solution for reasons stated in
Adam's posting.
Paul Eisen
Principal User Experience Architect
tandemseven
416.840.4447 office/mobile
[EMAIL
tion
[Radio button] I'm suggesting "ABC" as a new alternative
[Push buttons] Submit; Back or Cancel (depending on the interaction
model)
Pardon the coarse wording; could definitely use some cleanup. Other
thoughts?
Paul Eisen
Principal User Experience Architect
tandemseven
416.840
spx for details.
Paul Eisen
Principal User Experience Architect
tandemseven
416.840.4447 office/mobile
[EMAIL PROTECTED]
http://www.tandemseven.com
Welcome to the Interaction Design Association (IxDA)!
To post to this l
oming soon text beside the
label that will eventually be a live link leading to a page with real
content.
Paul Eisen
Principal User Experience Architect
tandemseven
416.840.4447 office/mobile
[EMAIL PROTECTED]
http://www.tandemseven.com
__
"They" has been used as an informal replacement for "he or she" or
"one", as in "Each student should hand in their assignment when they
finish it."
It's not grammatically correct, but it is universally understood.
Paul Eisen
Principal User Experience
r comfort
and convenience, more than pure function."
I *love* the seatbelt analogy, Jeff. So often we as interaction
designers get caught up in designing to reflect or incent usage
patterns, and forget the importance of communicating brand image - such
as trust and confidence - through design e
us of 5-10 items each)."
I'm curious about the relative use of the Home link in the banner
compared with the logo itself. Do you have any data to share about this
comparison?
Paul Eisen
Principal User Experience Architect
tandemseven
416.840.4447 office/mobile
[EMAIL
ly at least two postings to this very thread - refer to
people who *develop* interfaces as designers. But that opens up a whole
new can of worms that I doubt I have the appetite for.
Paul Eisen
Principal User Experience Architect
tandemseven
416.840.4447 office/mobile
[EMAIL PROTE
table side effect. Fortunately
this is no longer the case in most domains.
Paul Eisen
Principal User Experience Architect
tandemseven
*Come to IxDA Interaction08 | Savannah*
February 8-10, 2008 in Savannah, GA, USA
Register t
sign, which I sometimes
called "design by accident." After all, it hasn't always been the case
that someone does or does not know *what* they're doing. Many products
unfortunately still infest this world where someone -- usually an
unwitting coder or software architect -- didn't
motivated to learn the
application and spend many hours in it. It is probably much better to
rely on heading text or meaningful images to convey the scope.
I'd be curious what other practical advice people have to offer.
Paul Eisen
Principal User Experience Architect
tandemseven
ieluv.html and pick
some colors that are roughly equally spaced around this diagram.
Paul Eisen
Principal User Experience Architect
tandemseven
http://www.tandemseven.com
*Come to IxDA Interaction08 | Savannah*
February 8-10, 2
Dave, I may be guilty to some degree of a role-centric, rather than a
discipline-centric, viewpoint. But I equally could have prefaced my
posting with, "When I engage in interaction design..."
I certainly don't try to confuse client- or project-management
activities with design activities, and I d
viewpoints that can
contribute to making this young discipline come of age. We all share a
common goal, and will no doubt benefit from continued discussions about
our craft as it evolves. I look forward to gaining more insights in
Savannah.
Paul Eisen
Pri
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