Good work so far. I am also from out of town, but rely on the Chicago
public transit system to get around.
A couple of comments from the outsider's perspective:
1. When selecting a certain destination, there is an increased
cognitive load when the user moves from a spacial representation of
the
I'm someone who uses BART several times in a weekend, but only one or
two weekends a year. And I'm a software tester by career.
The stops that I routinely use are the two airports, the one near
work, the one near the hotel, and the Caltrain stop.
Some comments I had:
* I don't think of
I'm pretty much compelled to rub my face against touchscreens, which
is why I'm banned from all Apple stores. I can just push a button
with a digit, no problemo.
Scott
On Thu, May 7, 2009 at 1:51 AM, live human.factor@gmail.com wrote:
This has nothing to do with hygiene and everything to
I just finished my final UI design project at UC Berkeley's School of
Information (I'm a grad student there) and was hoping for your
feedback.
We redesigned the BART ticket kiosk.
Our goal was to make it easier for first-time or infrequent riders to
use while not making it any harder for
Discuss] Feedback on Redesigned BART Ticket Kiosk
Interface
I just finished my final UI design project at UC Berkeley's School of
Information (I'm a grad student there) and was hoping for your
feedback.
We redesigned the BART ticket kiosk.
Our goal was to make it easier for first-time or infrequent
The interface looks nice and I think the letters near the regions is
really handy. Makes it easier to distinct which section belongs to
which button then the apparently coloured lines.
Weyert de Boer (w...@innerfuse.biz)
innerfuse*
http://www.innerfuse.biz
Looks good. I had trouble with the Select a Destination screen -
at a quick look (the one I would have using a kiosk - in a noisy
place and me being nervous about the thing) I was confused by the
colour/placing of the buttons and it took me a while to figure out
that the colours are the things to
Nice work! I like that it gets you to a ticket value that's exactly
what you need for a trip. That's probably the biggest improvement.
The hardest screen for me to understand was the system map. It took a
bit to realize that the hard keys were mapped to colors which mapped
to regions of the map.
I think it's better to improve the interface without too much
dependency on the colours themselves but more the contrast. The only
clear colours on the Select a Destination Region screen are B and F.
The other colours appears to be the same colour A and B are yellow and
C and F are Blue
[mailto:discuss-boun...@lists.interactiondesigners.com] On Behalf Of
Ljuba Miljkovic
Sent: Tuesday, May 05, 2009 8:08 PM
To: disc...@ixda.org
Subject: [IxDA Discuss] Feedback on Redesigned BART Ticket Kiosk
Interface
I just finished my final UI design project at UC Berkeley's School of
Information (I'm a grad
: [IxDA Discuss] Feedback on Redesigned BART Ticket Kiosk
Interface
I think it's better to improve the interface without too much
dependency on the colours themselves but more the contrast. The only
clear colours on the Select a Destination Region screen are B and F.
The other colours appears
Certainly, a touchscreen would make things easier, but they were
obviously designing within the constraints of the existing hardware.
Given that, I think they've done a fine job.
Best,
Jack
Jack L. Moffett
Senior Interaction Designer
inmedius
412.459.0310 x219
http://www.inmedius.com
A couple of thoughts:
The kiosk doesnt know where I am? It makes me choose a starting point?
I mean, yes it's important to give the option to change the starting
point, but for the most of percentage of sales the user will be buying
a ticket from the starting point they are standing at.
Like others, the destination screen was not immediately clear.
I didn't *get* that the large floaty letters next to the system map
were meant to map to the buttons. Also, it takes quite a bit of effort
to discern which destinations are aligned with which floaty letters.
I would do two
On May 6, 2009, at 12:09 PM, live wrote:
The kiosk doesnt know where I am? It makes me choose a starting point?
It's fairly obvious that was just a setting for the prototype, as it
darkens the entire mockup, including the physical buttons, and would
require a touchscreen.
Best,
Jack
Thank you all for your feedback!
A few thoughts:
I completely agree that clicking/touching the screen is tempting when
it's presented to you in a browser. Though in our user testing at a
BART station with the physical prototype, it wasn't a problem at
all. Users immediately went for the physical
Looks good.
In the future would we be able to do this:
Would you make it so I can press a button on my handy mobile cellular
device the kiosk says Thank you mister marquez for choosing Bart
and helping your environment. You have X amount of rides left. Feel
free to reload your credits on your
My students and I got really confused by choosing the starting point.
I think you could of just told us in the text of the web page. It set
up a poor evaluation context.
Putting that aside, we got lost on the map. the color Letter soft
key mapping were not apparent w/o further direction and the
+ I wouldn't want a touchscreen in a public space like BART for obvious
reasons.
On Wed, May 6, 2009 at 11:26 AM, Angel Marquez angel.marq...@gmail.comwrote:
Looks good.
In the future would we be able to do this:
Would you make it so I can press a button on my handy mobile cellular
device
Sorry, to hear that you weren't able to make the colours more
distinguishable. Did you print out a colour palette on non-colour
printer? That's a good test to see if the colours work. You could try
to improve it or maybe make the connection of the region with the
letter/buttons more clear.
I was in the bay area 2 month ago. And I took the BART once.
I think if the kiosk I used was this one I could have buy tickets
without asking for help. So I will say good job !
A touch screen would make it more intuitive but I find it OK.
The first step (choosing the current location) should be
Hi,
I agree with Dave Malouf's comment about the Destination Map. I
think you should consider delineating using lines as oppose to
showing the birds eye map. The current station the rider is at should
also be marked on the destination map. I think globally it is an
accepted standard to organize
angel, why no touch screens. Being a NYC resident for over 15 years,
many of which w/ the current metrocard system from an IxD
perspective, I don't understand the comment. Is this about hygene?
really? considering how much stuff we touch in a subway system like
seats and hand rails and turnstyles
My usual use case for public transport is getting off the plane and
into a busy station. Nearly every ticket system on first use, bar
London and Tokyo, have ended up
with me at the head of a queue of locals rolling their eyes to heaven.
In these situations navigation to an end point as fast
On Wed, May 6, 2009 at 12:18 PM, Angel Marquez angel.marq...@gmail.comwrote:
+ I wouldn't want a touchscreen in a public space like BART for obvious
reasons.
What about the mechanical buttons on the current BART kiosk machines. Would
you touch them?
-x-
Yes, and I have; but, I'd rather not. ATM machines just the same. Seems like
the technology is in place to have my own touch point on my person set up
the way I like it and the receiver would just make the monetary exchange.
I over exaggerated my example to a status quo solution. I would be just
What about the mechanical buttons on the current BART kiosk
machines. Would
you touch them?
I actually depress them with my tongue.
--peter
Welcome to the Interaction Design Association (IxDA)!
To post to this list ...
Zactly my point!
Sent from my iPhone
On May 6, 2009, at 9:12 PM, Peter Merholz pete...@peterme.com wrote:
What about the mechanical buttons on the current BART kiosk
machines. Would
you touch them?
I actually depress them with my tongue.
--peter
One thing that jumped out at me was when going from the overall map to
the map of a single line: I found the switch from lines going in
various directions onto a single line with a different pattern and
direction confusing - I felt myself having to reorientate and
translate between the two (line A
This has nothing to do with hygiene and everything to do with ROI.
Touchscreen vs simple screens in price are VERY different.
Currently simple screens get spraypainted ALL the time. But at least
their cheap.
In design, location context matters.
On May 6, 2009, at 6:02 PM, Christian
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