It should be getting delivered today.
--
Empgamer
Empgamer's Profile: http://forums.slimdevices.com/member.php?userid=12652
View this thread: http://forums.slimdevices.com/showthread.php?t=38982
__
I was pleased to see Lee from ProgressiveAV get involved. Pity he didn't
when the hard disk failed on my QNAP last year and despite many emails
and eventually a promise of a return I had to buy a replacement HDD
myself (6 weeks without it was long enough).
I think the majority of us the consumer
If you're referring to the Harmony remotes... any of them will work.
Cheers,
Mike
--
mvalera
Michael Valera
Online Communities Manager
Logitech Streaming Media Systems
slimdevices.com
mvalera's Profile: http://forums.sl
datakits;233527 Wrote:
> This is getting silly now. i email you and you post your reply on this
> forum. can you please just confirm the address of the collection in
> reply to my email and i will have the item collected. Thanks
I'm not sure what you're on about? I have had no mail from you tod
This is getting silly now. i email you and you post your reply on this
forum. can you please just confirm the address of the collection in
reply to my email and i will have the item collected. Thanks
--
datakits
datakits's
datakits;233505 Wrote:
> Its not that I trying to convince anyone. I just dont like to have
> datakits threatened with all actions under the sun for a simple mistake
> that we are resolving at our cost.
>
> I know how many happy Squeezebox customers there are out there that
> shopped with datak
Its not that I trying to convince anyone. I just dont like to have
datakits threatened with all actions under the sun for a simple mistake
that we are resolving at our cost.
I know how many happy Squeezebox customers there are out there that
shopped with datakits.
Whatever this customer has re
datakits;233464 Wrote:
> Id also like to hear form anyone who has bought a SQ3 from us in the
> past week and hear of their experiences of our company Datakits. I
> dont want to upset anyone here but I feel after all that has been said
> about this situation it is only fair that we have a balanc
The reason I have kept commenting is because of the rude and
self-righteous comments that have been referred to, outlining the facts
for the benefit of those who seem to have missed them. You outlined you
offer here and I have responded.
I am however most concened at the comments from Logitech a
I am very sorry for any inconvenience that you have been caused. I am
sorry i cant think of any more that i can do to help. I have
apologised for the item that you have received. I have checked all the
stock we have in stock and all is 100% new. If you have received a unit
with a used power suppl
Thanks for your comments tercital.
I'd have to say that I regreattably ordered from DataKits having seem
their name mentioned in other forums discussing this and other kinds of
electronics, fairly recently too. I was also recomended them by a pm
from another user. He now knows the problems I ha
No, I don't think he should take any "blame". Why should a genuine
customer who has done nothing wrong be blamed?
Perhaps he could have done more checks. Easy to say after the event.
But he can not be held to be at fault. If he'd bought the item from 'a
guy down the pub' or some other risky situat
trecital wrote:
>
> It's one thing to have bought faulty goods. Not necessarily the
> retailers fault. But then, when they fail to respond promptly to
> resolve the problem, I think anyone is justified in losing confidence
> and exercising their legal rights. It's people who fail to take action
>
Well empgamer, I support you 100% in the actions you have taken, and in
your replies to those who have criticised you here.
It's one thing to have bought faulty goods. Not necessarily the
retailers fault. But then, when they fail to respond promptly to
resolve the problem, I think anyone is justi
Your insight makes me glad you don't either!!! Strange how some people
consider that people rebutting unwarranted comments = obnoxious.
--
Empgamer
Empgamer's Profile: http://forums.slimdevices.com/member.php?userid=12652
On 10/6/07, Hudsonrilke <
[EMAIL PROTECTED]> wrote:
>
>
> Empgamer, i for one think you've been clear from the start of this
> thread and don't understand why others are getting upset. Shame but
> this sort of thing can put many people off posting for assistance.
I'll tell you why: it's because
Hudsonr: Comments much appreciated.
Sixedup: Like you I like to know what I'm buying. My SB3 and remote
MAY be OK. Given the issue with the power supply I have been provided,
the state of it, the lack of the other components and the Slim devices
boxing for a Logitech product has resulting in
Interesting thread. I ordered a Squeezebox 3 from Datakits Ltd earlier
this week, and when it turned up, it had a modular power supply,
consisting of the main switch-mode power-supply along with a clip-on
set of "prongs" to allow the power-supply to plug into a US power
outlet. Datakits had also
Empgamer, i for one think you've been clear from the start of this
thread and don't understand why others are getting upset. Shame but
this sort of thing can put many people off posting for assistance.
--
Hudsonrilke
Huds
@ Xio: I am of course eternally grateful for your inspired wisdom which,
short of their being any 5 year olds around to debate them with, I shall
have to just dwell upon for ever more. Your contribution is most
appreciated.
When people start to post such comments as:
"Jeez, some people think th
Empgamer wrote:
> @ Robin: Having had the experience I have with Datakits, I presume you
> feel I should be celebrating now that I have at last got a response? I
> shan't even waste my time addressing the rest of the dreck and will
> treat such banal comments with the contempt they deserve.
You
xio wrote:
> "Some people however, go out of their way to take offence I find". Pot.
> Kettle.
Black!
R.
___
discuss mailing list
discuss@lists.slimdevices.com
http://lists.slimdevices.com/lists/listinfo/discuss
"Some people however, go out of their way to take offence I find". Pot.
Kettle.
--
xio
xio's Profile: http://forums.slimdevices.com/member.php?userid=2382
View this thread: http://forums.slimdevices.com/showthread.php?t=38
It should be clear that I am not blaming Logitech at all, again, people
need to read, rather than jump on their high horse. I shouldn't have
to spell out the gratitude I have expressed to Logitech and others for
the benefit of those who can't be asked to read but would rather start
shouting and s
Empgamer;232988 Wrote:
> Thanks Jim. That;s what I have. Not sure of the origins of this kit at
> all then. Something not right.
>
> @ Phil: I am not BLAMING the product. I have not criticised Logitech
> at all. Try reading the posts!
The point people had a problem with is when you said p
Thanks Jim. That;s what I have. Not sure of the origins of this kit at
all then. Something not right.
@ Phil: I am not BLAMING the product. I have not criticised Logitech
at all. Try reading the posts! I also posted here because I was
concerned at what I have been sold. Datakits failed to
Empgamer;232967 Wrote:
> I will require a prompt collection and full refund and have mailed
> accordingly. Not in the least bit impressed with this at all.
>
> What I am not sure of is whether Logitech branded SB3s are also boxed
> in Slim Devices boxes as this one was?
>
> Not a good start fo
Mark Lanctot wrote:
> Empgamer;232967 Wrote:
>> Not a good start for me this. Gone from being very excited about the
>> whole thing to thinking that maybe I'd be better off ordering Sonos
>> instead :-(
>
> But you had several top-level people at Logitech going to bat for you,
> including the fo
Empgamer;232967 Wrote:
> Not a good start for me this. Gone from being very excited about the
> whole thing to thinking that maybe I'd be better off ordering Sonos
> instead :-(
But you had several top-level people at Logitech going to bat for you,
including the former CEO of SlimDevices and in
Empgamer;232967 Wrote:
> I will require a prompt collection and full refund and have mailed
> accordingly. Not in the least bit impressed with this at all.
>
> What I am not sure of is whether Logitech branded SB3s are also boxed
> in Slim Devices boxes as this one was?
>
> Not a good start fo
I will require a prompt collection and full refund and have mailed
accordingly. Not in the least bit impressed with this at all.
What I am not sure of is whether Logitech branded SB3s are also boxed
in Slin Devices boxes as this one was?
--
Empgamer
---
ok i fully understand I wil email you now agin to arrange the
collection. Apologies again for this.
--
datakits
datakits's Profile: http://forums.slimdevices.com/member.php?userid=10109
View this thread: http://forums.slim
I have responded to your mails. I will not air that correspondence
here. The device I was sold was in a Slim Devices box with an old
power supply. It is certainly not 100% new and not in a Logitech box.
--
Empgamer
Empg
Hi I am Mike from Datakits.
I am very sorry this thread has continued without my input and
communications. I have emailed you today a few time to resolve this
matter. we are of course hapy to arrange a collection of this item and
delivery a new onbe to you. as a good will guesture we will also r
Thanks Jim. Nice offer but my problem is I don't know what the origin
of the SB3 and remote is. They look new and unused but are they? Are
they returns (and if so why)? Is the SB3 a refurb?
I will let others sort out what I have been sold I think. I'm sure the
information provided will come i
Empgamer;232667 Wrote:
> Power lead is labelled: UNIFIVE, Model No. USK 300520
I've just checked the PSU on the SB3 I've owned for just over a year
now and I've the exact same model number. I thought the PSU was
upgraded when the SB3s were rebranded?
--
Ian_F
-
Ian_F;232564 Wrote:
> Do Logitech export all their SB3s with a US PSU in the packaging? I'd
> have thought they'd ship them with the relevant PSUs to save the
> supplier the trouble of swapping them all over. Just think of the US
> PSU mountain that would be created all around the world!
All Log
12lee;232642 Wrote:
> Hi
>
> Lee from ProgressiveAV here (we're Logitech's UK distributors for
> Squeezebox and Transporter). The answer to this question is *key*.
>
> To date we have not supplied Datakits with any product and if the unit
> in question is Slim Devices branded it is certainly ag
OK, been away for a few hours. The run down of the device:
Slim Devices box/packaging - Logitech labelled SB3.
Lablel on the outer box says: All black, Wireless UK.
Bar code is: 8 96665 0056 7
Mac address: 00 04 20 07 AE 4E
Power lead is labelled: UNIFIVE, Model No. USK 300520
Serial Numbe
Also if it's a Slim branded box, look at the square barcode label on the
package. Not to point fingers, but if it indicates US or EU instead of
UK, then clearly someone intentionally changed out the cable in order
to sell in the UK. There is no chance of a unit leaving the factory
like that. I wil
12lee;232642 Wrote:
> Hi
>
> Lee from ProgressiveAV here (we're Logitech's UK distributors for
> Squeezebox and Transporter). The answer to this question is *key*.
>
> To date we have not supplied Datakits with any product and if the unit
> in question is Slim Devices branded it is certainly ag
Ian_F;232566 Wrote:
>
> Just curious Empgamer, is it a Logitech branded unit or a Slimdevices
> branded one?
Hi
Lee from ProgressiveAV here (we're Logitech's UK distributors for
Squeezebox and Transporter). The answer to this question is *key*.
To date we have not supplied Datakits with any p
If I do not get satisfcation from Datakits I will involve whoever I need
to involve to sort this out.
4:30 pm and no contact from DataKits despite calls to an messages left
on their line, no response on their webchat, and no respone to three
mails. Not looking good so far is it? I certainly do
Distance selling regulations in the UK mean that you have a minimum of 7
days to return it for a full no questions asked refund.
--
autopilot
SLIMSERVER:[/B] 7.0 APLHA (WINDOWS XP) + ALIENBBC, SLIMSCROBBLER &
LAST.FM.
*AMP:* CAMBRIDGE AUDIO 640A (LIVING ROOM) / DENON MD30 (BEDROOM).
*SPEAKERS:
adamslim;232574 Wrote:
> Hey, calm down! It's clearly not as advertised, so just get your money
> back. There is no reason to get VISA or Trading Standards involved if
> you get a suitable remedy. Just instigate the return procedures with
> Datakits and you should be fine.
Given Datakits have
Empgamer;232568 Wrote:
> Don't get me wrong. I have no beef with Logitech per se. Even if it's
> thir QC problem I accept that these things happen and would be happy
> for it to be rectified by Logitech, as I'm sure it would be.
>
> My concern is that a UK trader has sold me something which do
Don't get me wrong. I have no beef with Logitech per se. Even if it's
thir QC problem I accept that these things happen and would be happy
for it to be rectified by Logitech, as I'm sure it would be.
My concern is that a UK trader has sold me something which does not
look to be new and the prob
Ian_F;232564 Wrote:
> Do Logitech export all their SB3s with a US PSU in the packaging? I'd
> have thought they'd ship them with the relevant PSUs to save the
> supplier the trouble of swapping them all over. Just think of the US
> PSU mountain that would be created all around the world!
Units ar
Empgamer;232560 Wrote:
> Sorely tempted to just hand this over to the credit card company and
> Trading Standards.
Tempted to agree with you here but let's give Sean and co a chance to
respond before things get out of hand.
If it's a Datakits problem then this sort of practice is not good PR
fo
autopilot;232559 Wrote:
> Could it not be a brand new import, which came with USA lead/plug -
> Datakits may have just used a returned lead from somewhere in order for
> it to be sold and used in the UK?
>
> Did the SB3 have the anti-scratch protection plastic on?
>
> Just a thought.
Do Logite
Yep. It seems odd. Rest of kit looks fine. Controller, pristine. SB3
with two sheets of that clear plastic protector on, books unopened.
It's tempting to keep it and get an ac exchange either from them or
Logitech (who kindly offered to sort it promptly).
There is just that niggling feelin
Could it not be a brand new import, which came with USA lead/plug -
Datakits may have just used a returned lead from somewhere in order for
it to be sold and used in the UK?
Did the SB3 have the anti-scratch protection plastic on?
Just a thought.
--
autopilot
SLIMSERVER:[/B] 7.0 APLHA (WINDO
Empgamer,
Any chance of posting a photograph or two of said power supply? I'm
sure Sean Adams/Jim C/Progressive would be interested in seeing it.
Perhaps the factory where they're manufactured is undergoing a refit.
Nice fresh Magnolia walls perhaps?
But more seriously this may be a Logitech pro
Begininning to regret I went near DataKits. No mail from them yet and
no phone call. If I get no contact n 24 hours, credit card charge back
and Trading Standards.
--
Empgamer
Empgamer's Profile: http://forums.slimdevice
Empgamer;232519 Wrote:
> Well, ordered my first SB3 on Sunday 30th Sept from DataKits and it
> arrived yesterday. That's the good news.
>
> The bad news is that whle the SB3 and remote APPEAR to be as new the
> mains lead certainly does not appear to be. It has what looks like
> magnolia paint
Well, ordered my first SB3 on Sunday 30th Sept from DataKits and it
arrived yesterday. That's the good news.
The bad news is that whle the SB3 and remote APPEAR to be as new the
mains lead certainly does not appear to be. It has what looks like
magnolia paint on both the plug and the cable and
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