Re: [discuss] OpenOffice.org Support on the Users List

2005-04-13 Thread Christian Einfeldt
On Tuesday 12 April 2005 11:04, Ian Lynch wrote: > On Tue, 2005-04-12 at 09:28 -0400, Daniel Carrera wrote: > > Steve Kopischke wrote: > > > I believe this happens because the network of individuals has > > > little in the way of recognition > > > > Can you think of any idea to improve the ammount

Re: [discuss] OpenOffice.org Support on the Users List

2005-04-13 Thread Cyrille Moureaux
Hi Tony, Does OO.o have a 'support' project? If not, it should have one. Its as important a part of a software product as is development, documentation, marketing, etc. With a support project we could have SPVs (support project volunteers) who volunteer themselves to answer problems and, because

Re: [discuss] For Danial Carerra - Re: [discuss] OpenOffice.org Support on the Users List

2005-04-12 Thread Peter Kupfer
Rigel wrote: Another idea is to actualy take some of the most important issues posed to the users list(s), as it may come out in the future, and post the solutions on a web page seperate from the users list itself. http://documentation.openoffice.org click on FAQs. -- Peter Kupfer -- Using OOo si

Re: [discuss] OpenOffice.org Support on the Users List

2005-04-12 Thread Peter Kupfer
Cor Nouws wrote: Daniel Carrera wrote: Steve Kopischke wrote: I believe this happens because the network of individuals has little in the way of recognition Can you think of any idea to improve the ammount of recognition volunteers get? Hi Steve, Daniël, others, Some lists have a (bi) weekly s

Re: [discuss] OpenOffice.org Support on the Users List

2005-04-12 Thread Peter Kupfer
Daniel Carrera wrote: Steve Kopischke wrote: I believe this happens because the network of individuals has little in the way of recognition Can you think of any idea to improve the ammount of recognition volunteers get? Let's forget about details like feasibility and practicality. Let's just

Re: [discuss] For Danial Carerra - Re: [discuss] OpenOffice.org Support on the Users List

2005-04-12 Thread Rigel
Oh! Traffic is the problem! Oh :) I thought it was more a matter of the help staff sifting through and finding what was relevant to theme and what wasn't. If it's over-crowding, then sure, setup extra lists, and the support team can sign up for the lists that work for them Another idea is to actu

Re: [discuss] For Danial Carerra - Re: [discuss] OpenOffice.org Support on the Users List

2005-04-12 Thread Daniel Carrera
Rigel wrote: > If we had individual e-mail addresses for individual components, we could > easily juggle them all that way. When they get sent to the server, it changes > the subject line to fit the address the e-mail was directed to, ex: > [EMAIL PROTECTED], or [EMAIL PROTECTED] etc, and instead

Re: [discuss] For Danial Carerra - Re: [discuss] OpenOffice.org Support on the Users List

2005-04-12 Thread Rigel
Actualy Alex, I was thinking about binding e-mail addresses. If our present setup can already do that, then great! perhaps something to try out :) I've elaborated more below. If we had individual e-mail addresses for individual components, we could easily juggle them all that way. When they get s

Re: [discuss] For Danial Carerra - Re: [discuss] OpenOffice.org Support on the Users List

2005-04-12 Thread Alexandro Colorado
I think any Mailman will do that too, you don't really need another proprietary technology to bind a forum with a mailing list. You just need to read the manual on how to set the gateway between them. -- Alexandro Colorado Co-Leader of OpenOffice.org Spanish http://es.openoffice.org/ Mensaje ci

[discuss] For Danial Carerra - Re: [discuss] OpenOffice.org Support on the Users List

2005-04-12 Thread Rigel
Hi daniel. Sun already has the technology to bind various forums into a single cohesive hole, while making the interface for each look entirely independant. That means while the user is sending info off to a Writer forum, the only thing in the e-mail that changes is the subject line that includes "

Re: [discuss] OpenOffice.org Support on the Users List

2005-04-12 Thread Daniel Carrera
Steve Kopischke wrote: > Excellent idea. Do you have a URL? http://www.theINGOTs.org The INGOTs is an amazing project. Ian gave a talk about this a few weeks ago. I encourage you to read the logs and see the slides: http://native-lang.openoffice.org/conference/logs/20-Mar-2005-INGOT.html Chee

Re: [discuss] OpenOffice.org Support on the Users List

2005-04-12 Thread Steve Kopischke
Ian Lynch said the following: On Tue, 2005-04-12 at 09:28 -0400, Daniel Carrera wrote: Steve Kopischke wrote: I believe this happens because the network of individuals has little in the way of recognition Can you think of any idea to improve the ammount of recognition volunteers get? They can

Re: [discuss] OpenOffice.org Support on the Users List

2005-04-12 Thread Daniel Carrera
Ian Lynch wrote: > > Can you think of any idea to improve the ammount of recognition volunteers > > get? > > They can become INGOT assessors. They even get a certificate :-) Any > active community member who can operate OpenOffice.org competently and > who has spent 100 hours on community develo

Re: [discuss] OpenOffice.org Support on the Users List

2005-04-12 Thread James Walker
Ian Lynch wrote: On Tue, 2005-04-12 at 09:28 -0400, Daniel Carrera wrote: Steve Kopischke wrote: I believe this happens because the network of individuals has little in the way of recognition Can you think of any idea to improve the ammount of recognition volunteers get? They

Re: [discuss] OpenOffice.org Support on the Users List

2005-04-12 Thread Ian Lynch
On Tue, 2005-04-12 at 09:28 -0400, Daniel Carrera wrote: > Steve Kopischke wrote: > > > I believe this happens because the network of individuals has little in > > the way of recognition > > Can you think of any idea to improve the ammount of recognition volunteers > get? They can become INGOT

Re: [discuss] OpenOffice.org Support on the Users List

2005-04-12 Thread Tony Pursell
On 12 Apr 2005 at 17:14, Cor Nouws wrote: > Diane Mackay wrote: > > > Hi, > > > > I am writing to point out some of a recent users list thread and to > > open the discussion here. There has been a huge discussion ongoing > > for about three days > [snip] > > Hi Diane, > > I tend to skip long p

Re: [discuss] OpenOffice.org Support on the Users List

2005-04-12 Thread Cor Nouws
Diane Mackay wrote: Hi, I am writing to point out some of a recent users list thread and to open the discussion here. There has been a huge discussion ongoing for about three days [snip] Hi Diane, I tend to skip long posts. So it does not bother me in a sence that it is a waste of my time. Is it

Re: [discuss] OpenOffice.org Support on the Users List

2005-04-12 Thread Cor Nouws
Daniel Carrera wrote: Steve Kopischke wrote: I believe this happens because the network of individuals has little in the way of recognition Can you think of any idea to improve the ammount of recognition volunteers get? Hi Steve, Daniël, others, Some lists have a (bi) weekly standard mail. Wit

Re: [discuss] OpenOffice.org Support on the Users List

2005-04-12 Thread Daniel Carrera
Steve Kopischke wrote: > I believe this happens because the network of individuals has little in > the way of recognition Can you think of any idea to improve the ammount of recognition volunteers get? Let's forget about details like feasibility and practicality. Let's just brainstorm some id

Re: [discuss] OpenOffice.org Support on the Users List

2005-04-12 Thread Steve Kopischke
Ric Hayman said the following: Diane Mackay wrote: Hi, I am writing to point out some of a recent users list thread and to open the discussion here. There has been a huge discussion ongoing for about three days on the users list, and I believe threads like this are detrimental to the value of su

Re: [discuss] OpenOffice.org Support on the Users List

2005-04-11 Thread Ric Hayman
Diane Mackay wrote: Hi, I am writing to point out some of a recent users list thread and to open the discussion here. There has been a huge discussion ongoing for about three days on the users list, and I believe threads like this are detrimental to the value of support provided to the OpenOffic

[discuss] OpenOffice.org Support on the Users List

2005-04-11 Thread Diane Mackay
Hi, I am writing to point out some of a recent users list thread and to open the discussion here. There has been a huge discussion ongoing for about three days on the users list, and I believe threads like this are detrimental to the value of support provided to the OpenOffice.org user: not because