Yup didn't intend to trim that much. Mea culpa.
On Oct 23, 2009, at 7:40 PM, David W. Fenton wrote:
On 23 Oct 2009 at 18:55, Allen Fisher wrote:
On Oct 23, 2009, at 10:36 AM, David W. Fenton wrote:
Finale QA team is the same team that provides
tech support,
Nope. Not how it works at MM.
On Thu Oct 22, at ThursdayOct 22 7:43 PM, David W. Fenton wrote:
On 22 Oct 2009 at 13:43, Christopher Smith wrote:
On Thu Oct 22, at ThursdayOct 22 8:20 AM, David W. Fenton wrote:
3. you can bet that there is only very seldom a bug discovered by
end
users that is not already known by the
On Thu Oct 22, at ThursdayOct 22 7:43 PM, David W. Fenton wrote:
A specific customer-reported issue that is new to tech support may
just be a new surface manifestation of a particular underlying
problem, one that emerges only at runtime in particular environments.
In other words, what you see
Christopher Smith wrote:
Er, tech support != developers.
Then how come I keep getting responses back from tech support that
such-and-such a question will be passed on to the developers? Internally
at MakeMusic the two are not the same at all.
I believe that when David typed != he was
On Fri Oct 23, at FridayOct 23 6:29 AM, dhbailey wrote:
Christopher Smith wrote:
Er, tech support != developers.
Then how come I keep getting responses back from tech support that
such-and-such a question will be passed on to the developers?
Internally at MakeMusic the two are not the
-Original Message-
From: finale-boun...@shsu.edu
[mailto:finale-boun...@shsu.edu] On Behalf Of Christopher Smith
Sent: Friday, October 23, 2009 3:15 AM
To: finale@shsu.edu
Subject: Re: [Finale] MakeMusic - The end of;-)
On Thu Oct 22, at ThursdayOct 22 7:43 PM, David W
On 23 Oct 2009 at 6:14, Christopher Smith wrote:
On Thu Oct 22, at ThursdayOct 22 7:43 PM, David W. Fenton wrote:
I must be really, really lucky (or unlucky), or the developers don't
tell the tech support people what they know, because easily 2/3 of
the issues I report are previously
On 23 Oct 2009 at 7:39, Christopher Smith wrote:
What must the developers be thinking then, when there are all these
clients and tech support people squawking and running around like
headless chickens trying to pinpoint a behaviour, when some
communication and documentation could
Nope. Not how it works at MM. QA is indeed separate from customer
support. Has been as long as I can remember.
Allen
On Oct 23, 2009, at 10:36 AM, David W. Fenton wrote:
Finale QA team is the same team that provides
tech support,
Allen Fisher
Founder and Principal Developer
Fisher Art and
On 23 Oct 2009 at 18:55, Allen Fisher wrote:
On Oct 23, 2009, at 10:36 AM, David W. Fenton wrote:
Finale QA team is the same team that provides
tech support,
Nope. Not how it works at MM. QA is indeed separate from customer
support. Has been as long as I can remember.
Good to know.
On 21 Oct 2009 at 12:35, Howey, Henry wrote:
The central fact remains - those who adopt early are beta-testers -
unpaid beta-testers. This is fundamentally dishonest.
A few points:
1. I know of no paid bet testers for any software.
2. Bugs don't define software as beta because all software
On Thu Oct 22, at ThursdayOct 22 8:20 AM, David W. Fenton wrote:
3. you can bet that there is only very seldom a bug discovered by end
users that is not already known by the Finale developers.
Wow.
I must be really, really lucky (or unlucky), or the developers don't
tell the tech support
On 22 Oct 2009 at 13:43, Christopher Smith wrote:
On Thu Oct 22, at ThursdayOct 22 8:20 AM, David W. Fenton wrote:
3. you can bet that there is only very seldom a bug discovered by end
users that is not already known by the Finale developers.
Wow.
I must be really, really lucky (or
13 matches
Mail list logo
