Re: [Flashcoders] RE: Rather urgent advice on how to track the cause of a crash

2009-09-06 Thread Ian Thomas
Sounds like a good idea. Sometimes movies just corrupt - copying and pasting is a good answer. (Save and Compact can sometimes sort out those sort of bugs too...) Ian On Sun, Sep 6, 2009 at 9:29 PM, Paul Steven wrote: > Got rid of font problem by cutting and pasting all frames into a new movie. >

Re: [Flashcoders] RE: Rather urgent advice on how to track the cause of a crash

2009-09-06 Thread mike donnelly
:) pleasure. what a pissy sunday you must be having. yer a troopa. 2009/9/6 Paul Steven > Got rid of font problem by cutting and pasting all frames into a new movie. > > I am hoping this will also result in a bug free game. > > Thanks again to everyone for their help in my time of need. I have m

RE: [Flashcoders] RE: Rather urgent advice on how to track the cause of a crash

2009-09-06 Thread Paul Steven
Got rid of font problem by cutting and pasting all frames into a new movie. I am hoping this will also result in a bug free game. Thanks again to everyone for their help in my time of need. I have my fingers and toes crossed that the game will not crash anymore. Cheers Paul -Original Mes

RE: [Flashcoders] RE: Rather urgent advice on how to track the cause of a crash

2009-09-06 Thread Paul Steven
Still plugging away at this and have just tried opening the file in Flash CS4. Couple of strange things. It brought up a font mapping dialog box saying a font "HelveticaCE" is contained in my movie and not on my system. I do not recall this font being added and if I do a "Generate Size Report", it

[Flashcoders] RE: Rather urgent advice on how to track the cause of a crash

2009-09-06 Thread Paul Steven
Out of interest, Alan, what information will the fdb give me if I can replicate the crash? Thanks Paul From: Alan Watts [mailto:a...@datax.com] Sent: 05 September 2009 18:47 To: flashcoders@chattyfig.figleaf.com Cc: Paul Steven Subject: RE: Rather urgent advice on how to track the caus

Re: [Flashcoders] Rather urgent advice on how to track the cause of a crash

2009-09-06 Thread mike donnelly
Also, to test for memory leaks, i'd do a test where you automate the intro/playing/end loop of your game, ie. Stick a bit of code in that finishes the game after a second of playing, and just keep going round:intro,playing,end. If it still crashes, you'll know it's probably the creation/destruction

Re: [Flashcoders] Rather urgent advice on how to track the cause of a crash

2009-09-06 Thread Paul Andrews
Paul Steven wrote: Thanks Paul The clients PC is a brand new one with 4gb RAM and I imagine tons of space. Not sure what a stack dump looks like but the client did send this info on the error: Event Type: Error Event Source: Application Error Event Category: None Event ID: 1000 Dat

Re: [Flashcoders] Rather urgent advice on how to track the cause of a crash

2009-09-06 Thread mike donnelly
God what a nightmare! If your client's machine reliably crashes quickly, testing on that is *definitely* the way to go. Your bug seems so random, it could be anything. I had something similar once with a font which would randomly bork the flashplayer. It may well be that flash just hates your enor

RE: [Flashcoders] Rather urgent advice on how to track the cause of a crash

2009-09-06 Thread Paul Steven
Thanks Mike I am able to replicate it on my PC - well it has happened a few times. I tested for over 2 hours solid last night with no crash and thought it was fixed. But this morning after only about 10 seconds of play it crashed. This is the new version with the large image separated into 4 separ

Re: [Flashcoders] Rather urgent advice on how to track the cause of a crash

2009-09-06 Thread mike donnelly
I would go and get your client's machine. 40 minutes is way too long to test changes! If you can't do that, i would use a remote desktop app. http://www.uvnc.com is a good one as far as i remember, and it's free. Also, replace the huge picture with a little one, and get rid of the video. Basicall