Re: [google-appengine] Re: domain is blocked

2019-12-02 Thread 'Jesse Scherer (Google Cloud Support)' via Google App Engine
I think that the steps and troubleshooter linked here would be a better place to start. Folks in GCP Support are not likely to be able to make changes to GMail deliverability. On Monday, December 2, 2019 at 1:37:44 PM UTC-5, Pierre-Yves

[google-appengine] Re: Disable weak cipher for Google Cloud App engine custom domain website

2018-04-04 Thread 'Jesse Scherer (Google Cloud Support)' via Google App Engine
Samuel, You're completely correct that the requirements change in June, but for now the PCI Security Standards Council seems to consider 3DES to be "strong security." Given that June is only a few months away, security consultants

[google-appengine] Re: Disable weak cipher for Google Cloud App engine custom domain website

2018-04-03 Thread 'Jesse Scherer (Google Cloud Support)' via Google App Engine
One aside: I'm curious where Google suggests that App Engine should not be PCI-DSS compliant; this seems like a documentation issue that we should fix. On Thursday, March 22, 2018 at 4:30:16 AM UTC-4, Samuel Melrose wrote: > > Thankfully, if using Cloudflare Enterprise, you can enable TLSv1.2+

[google-appengine] Re: I signed up for a free trial and yet my credit card is being charged. Why? How do I contact Google and ask them to include it in my free credit?

2018-01-23 Thread 'Jesse Scherer (Google Cloud Support)' via Google App Engine
Our colleagues on the billing support team can help you out: https://support.google.com/cloud/contact/cloud_platform_billing -- Jesse On Tuesday, January 23, 2018 at 9:18:16 AM UTC-5, Aseem Yash wrote: > > I signed up for a free trial and yet my credit card is being charged. > Is there any way

[google-appengine] Re: What is the google issue tracker process.

2017-08-02 Thread 'Jesse Scherer (Google Cloud Support)' via Google App Engine
Hi Toby, On Tuesday, August 1, 2017 at 1:51:18 PM UTC-4, Torbjørn Smørgrav wrote: > > I've reported a problem with Java8 that has been confirmed by the first > triage. Now three weeks has gone and I would like to know what I can expect > in terms of response to the ticket. > In this specific

[google-appengine] Re: Can't file bugs to issue tracker

2017-06-05 Thread 'Jesse Scherer (Google Cloud Support)' via Google App Engine
Hey George, this doesn't reproduce if you use your @google.com account, but I was just able to reproduce with my @gmail.com account. I don't yet know if the difference is because of @google.com accounts or because we have extra ACLs beyond the public. I'm reaching out to the

[google-appengine] Re: Sneaky machinations on the issue tracker

2017-05-19 Thread 'Jesse Scherer (Google Cloud Support)' via Google App Engine
Hello again Attila, First off, I want to apologize. We did a bad job on the issue report you cite. It's already reopened and we're taking another look. Should something like this happen again in the future, posting here is a fine way to get us to take another look at an issue. Moreover,

[google-appengine] Re: Ongoing App Engine Commitment?

2017-04-06 Thread 'Jesse Scherer (Google Cloud Support)' via Google App Engine
Hi Tim, sorry for the late reply but I've been working on a novella for you :-) I'm a technical program manager from the GCP support team. I work on community-facing support (which is just part of our support offering) for all of GCP, including App Engine.

[google-appengine] Re: !!!URGENT!!! CloudSQL Suspended after disable and re-enabling Billing

2017-03-16 Thread 'Jesse Scherer (Google Cloud Support)' via Google App Engine
Hi Lawrence, a few points: First, I agree that it is odd that the billing team would ask you to come to the App Engine mailing list about a problem with Cloud SQL. Thank you for sharing your billing case number so that we can figure out what went wrong. Second, I should explain our community

[google-appengine] Re: Google Code issue trackers read-only

2017-03-03 Thread 'Jesse Scherer (Google Cloud Support)' via Google App Engine
Jesse Scherer (Google Cloud Support) wrote: > > Greetings all, > > We're marking the Google Code App Engine project read-only in order to > perform the migration to Google Issue Tracker > <http://developers.google.com/issue-tracker>, which will replace > <https:/

[google-appengine] Google Code issue trackers read-only

2017-03-02 Thread 'Jesse Scherer (Google Cloud Support)' via Google App Engine
Greetings all, We're marking the Google Code App Engine project read-only in order to perform the migration to Google Issue Tracker , which will replace Google Code as the backend for

[google-appengine] Re: Linux Remote Desktop?

2016-07-15 Thread 'Jesse Scherer (Google Cloud Support)' via Google App Engine
Looks like he did , and our colleague Faizan pointed him toward some good material on Stack Overflow

[google-appengine] Re: Feedback to Google Technical Support on their contribution in this list

2015-10-19 Thread Jesse Scherer (Google Cloud Support)
Hello again PK, and thanks for your thoughts. We're glad that having the technical support team more involved is making a noticeable difference, and your feedback is very helpful as we try to get better. I want to elaborate on your point about the responses on this list. One of the things

[google-appengine] Re: Custom Domains (and SSL)

2015-09-29 Thread Jesse Scherer (Google Cloud Support)
Hi Jay, Since your question is about system administration and not programming, you might try ServerFault as opposed to StackOverflow. In any case, can you share a bit more information? What does "Permissions" in the Developer console look like, for instance? Any other background you can

Re: [google-appengine] Some instances running unreleased version of the App Engine SDK?

2015-09-18 Thread Jesse Scherer (Google Cloud Support)
Julian there should be somebody from the engineering team reaching out to you soon -- if not already -- to understand what happened in your case. As I mentioned in PK's issue we're working on ways to handle canaries better. BTW the most obvious approach, a flag for "never run my app on a

[google-appengine] Re: Problem of You do not have sufficient permissions to view this page

2015-08-10 Thread Jesse Scherer (Google Cloud Support)
Hi all, In order to help centralize communication I've created a master tracking issue: https://code.google.com/p/googleappengine/issues/detail?id=12242 I've asked Patrice to merge individual reports (there are about six at this point) into that issue once he's gotten all the information

[google-appengine] Re: My billing account google compute engine inexplicably been disabled

2015-06-23 Thread Jesse Scherer (Google Cloud Support)
of experience with such circumstances in my country. I want to reiterate my thanks to your services for me are the best tool on the market and will remain so. Very grateful for your interest. El viernes, 19 de junio de 2015, 10:10:30 (UTC-4:30), Jesse Scherer (Google Cloud Support) escribió

[google-appengine] Re: My billing account google compute engine inexplicably been disabled

2015-06-19 Thread Jesse Scherer (Google Cloud Support)
Hi Raul, I looked into the two billing cases which you referred to. I do see several messages from you and many responses from Jorge too. It looks like Jorge called you yesterday and that you discussed what information we need to further trouble-shoot. As she mentioned in your second case,

[google-appengine] Re: My Best App Engine Advice Would Be: Throttle Well

2015-05-26 Thread Jesse Scherer (Google Cloud Support)
Greetings Kaan, You have brought up concerns in the past over how we handle this group, so I want to share some improvements with you and thank you for your part in inspiring them. - In the interest of reducing confusion about where to post, we have updated our help center documentation

[google-appengine] Re: Stack Overflow still official support channel?

2015-05-18 Thread Jesse Scherer (Google Cloud Support)
Jay, I apologize for the confusion around this. In this case the group is your best option. My colleague Ryan has followed up separately and should be able to help you out. We have updated https://support.google.com/cloud/answer/3466163 to better explain community support options, and linked

[google-appengine] Re: official informations website

2015-05-18 Thread Jesse Scherer (Google Cloud Support)
Nick, great suggestion. It turns out there is such a page! It is this one: https://support.google.com/cloud/answer/3466163 You'll also find it linked from the main Cloud Support page at https://cloud.google.com/support/ I'm working on a welcome message which incorporates this information as

[google-appengine] Re: Channel API Hours Used quota exceeded

2015-05-06 Thread Jesse Scherer (Google Cloud Support)
Hi PK, The Channel API Hours Used quota has to with the TTL (time to live) of the channels you are opening. In Python, this is the duration_minutes variable, and it defaults to two hours: https://cloud.google.com/appengine/docs/python/channel/functions. Note that enabling billing for your app

[google-appengine] Re: How to alleviate 200gb/day - 20$+ daily outgoing bandwidth image serving costs

2015-05-02 Thread Jesse Scherer (Google Cloud Support)
Some thoughts: You could serve images from Cloud Datastore instead of from App Engine. You mention that bandwidth costs dominate instance time, but it should help a bit. If my math is correct, you're serving at least 250GB per day, so provided you're serving mostly to the US, the you'd get

[google-appengine] Re: twitter API suddenly returning error 32 “Could not authenticate you.” only in prod GAE

2015-05-01 Thread Jesse Scherer (Google Cloud Support)
Hey guys, great sleuthing indeed! I think this is related to another issue which was reported yesterday, https://code.google.com/p/googleappengine/issues/detail?id=11917 I'm going to add a summary of this thread to that issue, and I suggest you all star the issue, both to be copied on updates

Re: [google-appengine] Google Cloud Platform wants to hear from you

2015-04-20 Thread Jesse Scherer (Google Cloud Support)
Hi, I'm another one of the Support team members working on our community efforts. A lot of Karl's random thoughts and complaints ring true for me. Right this minute, we're trying to sharpen the blunt instrument

[google-appengine] Re: OAuth2 stopped working on all our apps

2015-03-05 Thread Jesse Scherer (Google Cloud Support)
Hello, please see https://status.cloud.google.com/incident/appengine/15006 You can also follow the App Engine Downtime Notify list (https://groups.google.com/forum/#!forum/google-appengine-downtime-notify) for ongoing details. On Thursday, March 5, 2015 at 11:28:06 AM UTC-5, Daniel Florey

Re: [google-appengine] Re: One senses GAE is just not a major priority for Google

2015-02-26 Thread Jesse Scherer (Google Cloud Support)
Hi Alejandro, I wanted to speak to your point about the community on Stack Overflow. It's certainly the case that given the age of App Engine, many questions will be older. As to exactly how many questions get asked and whether there really has been a decline since 2013, your post made me very