[google-appengine] Re: Cannot send mail

2016-05-23 Thread Tomasz Jamróz
Hi Nick, Thanks for the reply. I have tried https://support.google.com/accounts/contact/suspended but I got the feedback that everything is ok with my account. I have just given it a shot with the second link and hope that my case will be examined. 10 days have already passed since my app was

[google-appengine] Re: Cannot send mail

2016-05-17 Thread 'Nick (Cloud Platform Support)' via Google App Engine
Hey Tomasz, As an addition, it may have been the Cloud Platform ToS , and the contact form would be: https://support.google.com/accounts/contact/suspended. Cheers, Nick Cloud Platform Community Support On Tuesday, May 17, 2016 at 1:20:51 PM UTC-4, Nick (Cloud

[google-appengine] Re: Cannot send mail

2016-05-17 Thread 'Nick (Cloud Platform Support)' via Google App Engine
Hey Tomasz, Thanks for reaching out. You should have received (or will soon receive) an email from google-cloud-complia...@google.com regarding your usage of the Google Cloud Platform. This generally indicates a need to clarify usage that appears to be against the Google APIs Terms of

[google-appengine] Re: Cannot send mail

2016-05-13 Thread Tomasz Jamróz
Hi there, I have a similar problem. I tested a few outgoing emails from the app to my own gmail account and at first everything was OK. After a day or two, though, emails stopped being sent and yesterday my app was suspended without any warning for "violating ToS". What's happening? Is sending

[google-appengine] Re: Cannot send mail

2016-04-15 Thread 'Kim Lewandowski' via Google App Engine
Hey everyone, As you're probably aware, some outbound mail from App Engine was being blocked. This was a result of some overzealous spam filters. We've re-tuned them. However, if you are still seeing problems, please email me at lil...@google.com. Also, the best way to make sure your

[google-appengine] Re: Cannot send mail

2016-04-15 Thread Keith Chan
Hi Nick, Today the email problem is fixed. Thanks, Keith On Wednesday, April 13, 2016 at 10:27:11 AM UTC-7, Nick (Cloud Platform Support) wrote: > > Hey Keith, > > If you can open a Public Issue Tracker > thread using > label

[google-appengine] Re: Cannot send mail

2016-04-13 Thread 'Nick (Cloud Platform Support)' via Google App Engine
Hey Keith, If you can open a Public Issue Tracker thread using label "Restrict-View-EditIssue", posting an example message which fails in the thread, we'll be able to take a look and potentially get the issue resolved, if you've already

[google-appengine] Re: Cannot send mail

2016-04-10 Thread Keith Chan
Using the following java code: Properties props = new Properties(); Session session = Session.getDefaultInstance(props, null); Message msg = new MimeMessage(session); msg.setFrom(new InternetAddress(FROM_EMAIL, "Sender")); msg.addRecipient(Message.RecipientType.TO, new InternetAddress(email,

Re: [google-appengine] Re: Cannot send mail

2016-04-04 Thread Jeff Schnitzer
My only concern is getting the Mail API turned off as soon as possible so whoever is working on it can go do something more useful :-) Jeff On Mon, Apr 4, 2016 at 8:37 AM, Nick (Cloud Platform Support) < pay...@google.com> wrote: > Hey Jeff, > > While in this case, failure of sending was coming

Re: [google-appengine] Re: Cannot send mail

2016-04-04 Thread 'Nick (Cloud Platform Support)' via Google App Engine
Hey Jeff, While in this case, failure of sending was coming from an unexpected direction, prompting engineering action to fix the issue, and leading to our recommendations to run test emails before any campaigns, there does exist a bounce notification feature

Re: [google-appengine] Re: Cannot send mail

2016-04-03 Thread Jeff Schnitzer
On Mon, Mar 28, 2016 at 8:24 AM, Rob Williams wrote: > > The App Engine Mail API is fully featured and fully documented. > I hate hearing people say things like this. The _bare minimum_ expected of a service that delivers email is some tracking of whether or not that

[google-appengine] Re: Cannot send mail

2016-04-01 Thread Rob Williams
Thanks Nick! On Thursday, March 31, 2016 at 6:32:52 PM UTC-4, Nick (Cloud Platform Support) wrote: > > Hey Rob, > > I understand your concerns about reliability. I'll do my best to assure > you that this is not a regular or expected occurrence. Spam detection > filters will have false

[google-appengine] Re: Cannot send mail

2016-03-31 Thread 'Nick (Cloud Platform Support)' via Google App Engine
Hey Rob, I understand your concerns about reliability. I'll do my best to assure you that this is not a regular or expected occurrence. Spam detection filters will have false positives, but the rate here was not normal and corresponded to a hiccup in upgrading our systems. It's generally

[google-appengine] Re: Cannot send mail

2016-03-28 Thread Rob Williams
Hi Nick, >From your link: "Using SendGrid *can* improve your deliverability and provide transparency into what actually happens to those emails your app sends." That's the extent of the recommendation? Reading the docs - there's nothing super compelling to try SendGrid. The App Engine Mail

[google-appengine] Re: Cannot send mail

2016-03-24 Thread 'Nick (Cloud Platform Support)' via Google App Engine
Hey All, As some post-mortem analysis as requeset by Gert: These issues just happened to be fixed by a change made to the way the mail filters determined what was spam and what wasn't. Some points to note: There is no guarantee it won't happen in the future and GAE doesn't provide insight

[google-appengine] Re: Cannot send mail

2016-03-23 Thread Gert
For me it's working thanks, can we have a explanation please what went wrong? On Thursday, March 24, 2016 at 12:25:37 AM UTC+1, Nick (Cloud Platform Support) wrote: > > This issue appears to have been resolved. If anybody is still experiencing > the issue, feel free to post in the linked PIT

[google-appengine] Re: Cannot send mail

2016-03-23 Thread 'Nick (Cloud Platform Support)' via Google App Engine
This issue appears to have been resolved. If anybody is still experiencing the issue, feel free to post in the linked PIT thread and / or here and we can look into your specific case. Cheers! Nick Cloud Platform Community Support On Wednesday, March 16, 2016 at 12:42:24 PM UTC-4, Nick (Cloud

[google-appengine] Re: Cannot send mail

2016-03-20 Thread 'Nick (Cloud Platform Support)' via Google App Engine
Hey All, Thanks for your reports. We're noticing that there are more than a normal number of reporters on this issue and we're looking into it with a high priority. Feel free to post the specific details of your case in a self-contained comment on the thread linked above (now public again) and

[google-appengine] Re: Cannot send mail

2016-03-15 Thread Rob Williams
Sounds like it's happening to a big number of sites. I wonder how many people it's happening to that just haven't noticed it yet... On Tuesday, March 15, 2016 at 7:23:35 AM UTC-4, Gert wrote: > > https://code.google.com/p/googleappengine/issues/detail?id=12819 > > Can this be a higher priority

[google-appengine] Re: Cannot send mail

2016-03-15 Thread Gert
https://code.google.com/p/googleappengine/issues/detail?id=12819 Can this be a higher priority please then medium. Not be able to send confirmation mails is critical to my app On Friday, March 11, 2016 at 1:59:56 AM UTC+1, Nick (Cloud Platform Support) wrote: > > Hey Mark, > > We continue to

[google-appengine] Re: Cannot send mail

2016-03-10 Thread 'Nick (Cloud Platform Support)' via Google App Engine
Hey Mark, We continue to look into this issue. The best thing to do would be to create a Public Issue Tracker thread with your specific information so that we can have a focused and clear context in which to track your issue, which might be different or overlapping (we don't know from this

[google-appengine] Re: Cannot send mail

2016-03-10 Thread Rob Williams
:D That's twice in this thread I've got the date wrong. Friday 11/March/2016. On Thursday, March 10, 2016 at 9:15:57 AM UTC-5, Rob Williams wrote: > > Hi, > > The issue is still being investigated. The google team made it private. > > I'm supposed to hear back from their investigation by/on

[google-appengine] Re: Cannot send mail

2016-03-10 Thread Rob Williams
Hi, The issue is still being investigated. The google team made it private. I'm supposed to hear back from their investigation by/on tomorrow, Friday 10/March/2016. Thanks. On Thursday, March 10, 2016 at 8:15:46 AM UTC-5, Marek Dusek wrote: > > Hello, > > may I ask how you solved the issue

[google-appengine] Re: Cannot send mail

2016-03-10 Thread Marek Dusek
Hello, may I ask how you solved the issue (as the link is no longer valid and the ticket ID disappeared from the public ticket listing)? We are facing similar issue on our GAE application - emails suddenly (within last days) stopped being delivered, although no change was made to the settings

[google-appengine] Re: Cannot send mail

2016-03-04 Thread 'Nick (Cloud Platform Support)' via Google App Engine
Hey Rob, Thanks for the link, and for posting in the right place :) We'll be active on that thread shortly. On Friday, March 4, 2016 at 10:56:02 AM UTC-5, Rob Williams wrote: > > Hi Nick, > > I've created > https://code.google.com/p/googleappengine/issues/detail?id=12786 > > Thanks. > > On

[google-appengine] Re: Cannot send mail

2016-03-04 Thread Rob Williams
Hi Nick, I've created https://code.google.com/p/googleappengine/issues/detail?id=12786 Thanks. On Thursday, March 3, 2016 at 6:38:11 PM UTC-5, Nick (Cloud Platform Support) wrote: > > Hey Rob, > > The best way to get us to look at a potential issue is to make a report in > the Public Issue

[google-appengine] Re: Cannot send mail

2016-03-03 Thread 'Nick (Cloud Platform Support)' via Google App Engine
Hey Rob, The best way to get us to look at a potential issue is to make a report in the Public Issue Tracker . Feel free to do so, with as much technical information as possible, and you'll find that the responses are quick and the issue

[google-appengine] Re: Cannot send mail

2016-03-02 Thread Rob Williams
*2016. On Wednesday, March 2, 2016 at 12:49:42 PM UTC-5, Rob Williams wrote: > > Hi, > > I've seen the same since yesterday, 1-March-2015. Existing code queues > mails to not send too fast. Test case has a small number of receivers. > > Have found that: > >- Logs indicate mail was sent >

[google-appengine] Re: Cannot send mail

2016-03-02 Thread Rob Williams
Hi, I've seen the same since yesterday, 1-March-2015. Existing code queues mails to not send too fast. Test case has a small number of receivers. Have found that: - Logs indicate mail was sent - Quota is updated to show mail being sent - Only a small random subset of the sent mails

[google-appengine] Re: Cannot send mail

2016-03-01 Thread 'Nick (Cloud Platform Support)' via Google App Engine
Hey Petr, If you're experiencing an issue on the platform, you should post to the Public Issue Tracker and include a minimal application which can be used to reproduce the behaviour on our end. The example email you show is likely