When I purchased Legacy 7, they sent me an email that had my customer
number. Maybe if you search your past emails you may find yours.
Jeff
June McDonald wrote:
Oh how I wish I could play in my sandbox. I had to resintall my XP and
foolishly hadn't made a note of my new V7 number. I have the
Unfortunately I had to reinstall XP and doing that I lost all my emails
and addresses. I haven't been feeling at all well lately and am going
into hospital tomorrow so it has all been too much (reinstalling
everything I mean) which is why I was so anxious to get things all tidy
before I come
PROTECTED]
To: LegacyUserGroup@legacyfamilytree.com
Sent: Sunday, June 29, 2008 6:44 PM
Subject: RE: [LegacyUG] Cannot unlock Deluxe
The customer number starts with a 7 and is in pattern of 7x-xxx-xxx-xx.
It's sent out by the end of the next business day after purchasing.
If you don't get
Oh how I wish I could play in my sandbox. I had to resintall my XP and
foolishly hadn't made a note of my new V7 number. I have the receipt for
it, but not the customer number. I have emailed them (Sales) FOUR times
over **two weeks** and have had no response whatsoever. Sherry has
responded
Maybe you should telephone them?
-C
On Mon, Jun 30, 2008 at 3:23 PM, June McDonald [EMAIL PROTECTED] wrote:
Oh how I wish I could play in my sandbox. I had to resintall my XP and
foolishly hadn't made a note of my new V7 number. I have the receipt for it,
but not the customer number. I have
@legacyfamilytree.com
Sent: Monday, June 30, 2008 6:23 PM
Subject: Re: [LegacyUG] Cannot unlock Deluxe
Oh how I wish I could play in my sandbox. I had to resintall my XP and
foolishly hadn't made a note of my new V7 number. I have the receipt for
it, but not the customer number. I have emailed them (Sales) FOUR
In answer to the question are they caught up yet. As
Geoff and Ken came to Burbank this weekend, and we
sold out Sat afternoon, ALL Sunday was sold to ship
MOn-Tues, I would be surprised if they are back to
normal until the third or 4th week of July (They
probably go somewhere else next weekend.)
Donna,
I suggest that you contact Legacy direct and ask them to verify your number but
are you certain it isn't unlocked - nothing actually happens except that the
option to put in your number disappears and you can also use the Delux Options.
Ron Ferguson
Go to HelpGeneral Information
It should say Legacy Deluxe Edition in Large Font at the top
See if your customer number is there.
If not there, then call Legacy.
Fred
San Jose, California
Donna Felina Roach wrote:
Yesterday I purchased Legacy V2 7 Deluxe. I have tried to unlock the
deluxe part
Sent: Sunday, June 29, 2008 3:53 PM
Subject: RE: [LegacyUG] Cannot unlock Deluxe
Donna,
I suggest that you contact Legacy direct and ask them to verify your number
but are you certain it isn't unlocked - nothing actually happens except that
the option to put in your number disappears and you
@legacyfamilytree.com
Sent: Sunday, June 29, 2008 4:18 PM
Subject: Re: [LegacyUG] Cannot unlock Deluxe
Go to HelpGeneral Information
It should say Legacy Deluxe Edition in Large Font at the top
See if your customer number is there.
If not there, then call Legacy.
Fred
San Jose
. Schwilk
To: LegacyUserGroup@legacyfamilytree.com
Sent: Sunday, June 29, 2008 4:18 PM
Subject: Re: [LegacyUG] Cannot unlock Deluxe
Go to HelpGeneral Information
It should say Legacy Deluxe Edition in Large Font at the top
See if your customer number is there.
If not there, then call Legacy
Hi Donna,
Did you get your Deluxe edition unlocked? Make sure that you enter your
customer name as you were addressed in the email you received with your
new customer number. You were issued a new number for version 7. Enter
the number as written in the email with the dashes. I don't remember
The customer number starts with a 7 and is in pattern of 7x-xxx-xxx-xx.
It's sent out by the end of the next business day after purchasing.
If you don't get the customer number by tomorrow afternoon, contact Sales
directly. You can contact them by sending an email to
[EMAIL PROTECTED] or by
] Cannot unlock Deluxe
Hi Donna,
Did you get your Deluxe edition unlocked? Make sure that you enter your
customer name as you were addressed in the email you received with your
new customer number. You were issued a new number for version 7. Enter
the number as written in the email with the dashes
@legacyfamilytree.com
Sent: Sunday, June 29, 2008 6:44 PM
Subject: RE: [LegacyUG] Cannot unlock Deluxe
The customer number starts with a 7 and is in pattern of 7x-xxx-xxx-xx.
It's sent out by the end of the next business day after purchasing.
If you don't get the customer number by tomorrow
Donna:
I had a similar problem and contacted sales at Legacy. It seems the
first number I received was in error. Sales very quickly sent me a
bone Fide number and I have been happily playing in my new sandbox
ever since then. Contact Sales...I am sure they will get you sorted in no time.
the password is 'legacy7' As long as you have put in
the Customer Code, it should work. If not, send to
Legacy directly to check if you have the 'wrong'
number, but I suspect the above information should
clear up.
Rich in LA CA
--- Donna Felina Roach [EMAIL PROTECTED]
wrote:
Yesterday I
Do not put extra spaces, and include the dashes in the
customer number
Rich in LA CA
--- Beth Gay [EMAIL PROTECTED] wrote:
Hi Donna,
Did you get your Deluxe edition unlocked? Make sure
that you enter your
customer name as you were addressed in the email you
received with your
new
To: LegacyUserGroup@legacyfamilytree.com
Subject: Re: [LegacyUG] Cannot unlock Deluxe
Sherry,
The customer number I was sent yesterday started with a 6. Does that mean
my number was wrong? I used copy and paste which didn't solve anything.
Thank you,
Donna Felina Roach
Forest City, NC
- Original
To: LegacyUserGroup@legacyfamilytree.com
Subject: Re: [LegacyUG] Cannot unlock Deluxe
Betty,
When I enter my name and number there is no unlock button, only continue.
Is that strange?
Donna Roach
Forest City, NC
Legacy User Group guidelines:
http://www.LegacyFamilyTree.com/Etiquette.asp
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