On Thu, 19 Sep 2002, Shachar Shemesh wrote:
>
>
> Tzafrir Cohen wrote:
>
> >You all brought here stories where this was necessary, but nobody bothered
> >telling a story where the support person (acting methodically with a
> >checklist) got to a point which they ignored.
> >
> >
> fine.
>
> My pa
Tzafrir Cohen wrote:
>You all brought here stories where this was necessary, but nobody bothered
>telling a story where the support person (acting methodically with a
>checklist) got to a point which they ignored.
>
>
fine.
My parents, after refurbshing their house, returned and tried to get
On Wed, 18 Sep 2002, Alex Chudnovsky wrote:
> On Tuesday 17 September 2002 21:22, Oron Peled wrote:
> > On Wed, 18 Sep 2002 00:32:21 -0400
> >
> > Alex Chudnovsky <[EMAIL PROTECTED]> wrote:
> > > It would be just more rightful to call those Linux support guys of
> > > Netvision "person, who MUST
Oleg Goldshmidt wrote:
>I heard many times that one big company with a reputation for truly
>excellent tech support is Cisco. Is there anything written on how they
>do it?
>
>
They pay good salaries to their support personell, and they have a
corporate culture of support.
Providing good tec
Oron Peled <[EMAIL PROTECTED]> writes:
> So now the problem is -- how to correctly use the "guru" resources
> we have:
My own experience tells me that just about the only thing one can do
is educate the help desk personnel about what they know and what they
don't (caveat: you need to hire staff
On Wed, 18 Sep 2002 06:22:02 -0400
Alex Chudnovsky <[EMAIL PROTECTED]> wrote:
> And yes, you may get fully professional support from somebody who
> knows both Linux and Windows.
You are probably right that Windows knowledge does not automatically
erase ones brain (evidence to the contrary notwit
> And you know what? We may all make laugh of all those 'script support
monkeys'
> and all such, but... I've tried several times to consult somebody fully
> Windows-literate but not so much Linux-literate, by phone, on issue of
Linux,
> and it was hard as hell.
I attemted to do the same and for m
On Tuesday 17 September 2002 21:22, Oron Peled wrote:
> On Wed, 18 Sep 2002 00:32:21 -0400
>
> Alex Chudnovsky <[EMAIL PROTECTED]> wrote:
> > It would be just more rightful to call those Linux support guys of
> > Netvision "person, who MUST SUPPORT WINDOWS and MAY support Linux IN
> > CASE OF NEED
On Wed, 18 Sep 2002 00:32:21 -0400
Alex Chudnovsky <[EMAIL PROTECTED]> wrote:
> It would be just more rightful to call those Linux support guys of
> Netvision "person, who MUST SUPPORT WINDOWS and MAY support Linux IN
> CASE OF NEED".
Getting *professional* support from "part-time" Linux support
On Wed, 18 Sep 2002 00:32:21 -0400
Alex Chudnovsky <[EMAIL PROTECTED]> wrote:
> And I noticed something - those Linux persons from Netvision
> support tend to know Windows much better than their Linux - illiterate
> colleagues.
Nothing is special about it (peek your favorite explanation):
- You c
Hetz Ben Hamo <[EMAIL PROTECTED]> writes:
> > And the manager will also be mostly clueless.
>
> Well, it really depends, on what you read him from the
> /var/log/messages
During my last call to Netvision the support person listened to what I
told him I saw in /var/log/messages, said that it was
Amir Tal <[EMAIL PROTECTED]> writes:
> > 1. STATIC IP (must have, will pay).
>
> actcom - free of charge.
>
> > 2. 1.5mbit cable (I have 750k now, might as well upgrade).
>
> actcom.
>
> > 3. Linux support.
>
> actcom !
>
> > 4. 24/7 or at least 24/5 + Friday to close to
gues.
>
> Oleg.
>
> - Original Message -
> From: "Alex Chudnovsky" <[EMAIL PROTECTED]>
> To: "Israeli Linux Mailing List" <[EMAIL PROTECTED]>
> Sent: Wednesday, September 18, 2002 4:59 AM
> Subject: Re: Netvision, or I need a new ISP
>
&
he job.
Now imagine what a Linux person should do in that situation .
Oleg.
- Original Message -
From: "Alex Chudnovsky" <[EMAIL PROTECTED]>
To: "Israeli Linux Mailing List" <[EMAIL PROTECTED]>
Sent: Wednesday, September 18, 2002 4:59 AM
Subject: Re: Netvis
> > Mail problems when disconnecting - well, with dyndns.org you just ask
> > your friend to be a backup MX for you, so when you're offline for various
> > reasons -his server gets your emails and once your server is back online
> > and re-registerd your dyndns.org host (with the ddclient which do
On Tuesday 17 September 2002 14:41, Ariel Biener wrote:
> > As for support - I called them few times at 3:00 AM and there was always
> > someone there. Sure, those windows supporters sucks when it comes to
> > Linux, but you should ask for the manager who's in charge.
>
> And the manager will also
Another Netvision Aspect:
I used to have a dollar-a-day account at netvision. Around February, some
sales person called, and offered me the no-limit account. I clearly
refused.
Ever since then, they have been charging me for a no-limit account. I
talked to them a month ago, and the customer
On Tue, 17 Sep 2002, Hetz Ben Hamo wrote:
> Static IP - I don't need one. I simply registerd to dyndns.org and
> install the ddclient on my gateway. End of story..
This is going around the problem, but lets say Ok, see below.
> Mail problems when disconnecting - well, with dyndns.org you just a
Contrary to you - I don't have complains to netvision...
Static IP - I don't need one. I simply registerd to dyndns.org and install the
ddclient on my gateway. End of story..
Mail problems when disconnecting - well, with dyndns.org you just ask your
friend to be a backup MX for you, so when yo
On Tuesday 17 September 2002 15:24, Geoffrey S. Mendelson wrote:
> Hi,
>
> I've had it with Netvision and am looking for a new ISP.
>
> My reasons:
>
> 1. Their lines often go down on shabbat and are not fixed until
>late that night. I don't use the line on shabbat, but my mail
>
Quoth Geoffrey S. Mendelson:
> 1. STATIC IP (must have, will pay).
Actcom
> 2. 1.5mbit cable (I have 750k now, might as well upgrade).
!Actcom (at least, not free)
--
---OFCNL
This is MY list. This list belongs to ME! I will flame anyone I want.
Official Flamer/Cabal NON-
Title: RE: Netvision, or I need a new ISP
Have you tried Actcom ??
A big part of their ISP services are Linux based and they provide static IP to anyone with a permenet connection (both cable and ADSL).
They are also very helpful with thier support team and fairly cheap.
Assi
Hi,
I've had it with Netvision and am looking for a new ISP.
My reasons:
1. Their lines often go down on shabbat and are not fixed until
late that night. I don't use the line on shabbat, but my mail
server does (collects mail from the states) and sometimes I set
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