Title: AW: [otrs] Special characters in the subject
Hello,
I did already open a ticket in the demo system. But the error does not appear there.
I think, it is because of the status of the ticket. The ticket in trouble is set to the status 'waiting_for_customer' and if the customer replies t
Hi Ralph,
On Tue, Sep 24, Ralph Müller wrote:
> attached you will find the 3 messages. File 545.txt is the answer from
> an agent to a new ticket. File 546.txt is the reply from the customer
> to this answer and file 547.txt is the auto-reply for the new ticket.
Sorry to be so stiff-necked, but
Title: AW: [otrs] Special characters in the subject
Hello,
attached you will find the 3 messages. File 545.txt is the answer from an agent to a new ticket. File 546.txt is the reply from the customer to this answer and file 547.txt is the auto-reply for the new ticket.
Tschoe
Ralph
-U
Hi Ralph,
Zitat von Ralph Müller <[EMAIL PROTECTED]>:
> But now I experienced a problem with special characters
> (Umlauten) in the subject. If a customer uses such characters
> in the subject field and than he/she answers to an reply, the
> answers is not attached to the existing case, a new ca
Hi Ralph,
On Tue, Sep 24, Ralph Müller wrote:
> But now I experienced a problem with special characters (Umlauten) in the
> subject. If a customer uses such characters in the subject field and than he/
> she answers to an reply, the answers is not attached to the existing case, a
> new case is op
Title: Special characters in the subject
Hello,
thanks for the information how to add customer related infos to a ticket. It works fine!
But now I experienced a problem with special characters (Umlauten) in the subject. If a customer uses such characters in the subject field and than he/she
