Re: [otrs] adding a customer user

2002-11-26 Thread Martin Edenhofer
Hi Jon, On Tue, Nov 26, 2002 at 05:04:11PM -0600, Jon Conkle wrote: > For 'customeruser' in the admin area, you can add a user to the database > and create a login, right? is there any way for a customer to do this > themselves? As in, a customer goes to the website, wants to put in a > troub

[otrs] adding a customer user

2002-11-26 Thread Jon Conkle
For 'customeruser' in the admin area, you can add a user to the database and create a login, right? is there any way for a customer to do this themselves? As in, a customer goes to the website, wants to put in a trouble ticket, but has never been here before. They can't login until a usernam

Re: [otrs] Bug in PhoneView?

2002-11-26 Thread Martin Edenhofer
Hi Andreas, On Tue, Nov 26, 2002 at 10:42:33AM +0100, Andreas Haase wrote: > > I changed this a few weeks ago. If you use 0.5 Beta8 and you update > > > > * Kernel/Output/HTML/Agent.pm to V 1.62 > > * Modules/AgentPhone.pm to V 1.15 > > > > (or the next release) you will find the To-selection stri

Re: [otrs] new language names

2002-11-26 Thread Martin Edenhofer
Hi Vladimir, On Tue, Nov 26, 2002 at 03:29:33PM +0200, Vladimir Gerdjikov wrote: > I'm with beta8, tarball installation under RH8 and I have problems with new > short language filenames. > Which files I must download from CVS to update my system? Yes, I > know, that everything is there, bu

[otrs] [Ticket#: 2002112610000391] Re: SMS and OpenTRS

2002-11-26 Thread OTRS Team
Hi Edwin, thank your for your e-mail. Edwin D. Viñas <[EMAIL PROTECTED]> wrote: > Here's how i implemented it so that I can use OTRS: > 1. An SMS message or ticket request is sent to our SMS Gateway. > 2. SMS is converted to Email (local otrs user email). > 3. The SMS message then appears to the

[otrs] SMS and OpenTRS

2002-11-26 Thread Edwin D . Viñas
Mabuhay OTRS Team!   Im having a problem in integrating SMS to OTRS. I have already installed OTRS system and it already works with both email and webform reports. What I need to incorporate is SMS or Text Messaging which is one of the cheapest communication medium in the Philippines. Besides

[otrs] new language names

2002-11-26 Thread Vladimir Gerdjikov
Hi, all. I'm with beta8, tarball installation under RH8 and I have problems with new short language filenames. Which files I must download from CVS to update my system? Yes, I know, that everything is there, but there are so many files! I can't check everyone. 10x in advance. Best reg

Re: [otrs] Bug in PhoneView?

2002-11-26 Thread Andreas Haase
> I changed this a few weeks ago. If you use 0.5 Beta8 and you update > > * Kernel/Output/HTML/Agent.pm to V 1.62 > * Modules/AgentPhone.pm to V 1.15 > > (or the next release) you will find the To-selection string in the To: field > of the new ticket. If I change these 2 files, I get the following