[otrs] Japanese language Encoding

Dear Murahashi San, I have been checking as you already know the japanese encoding system in OTRS. I already got good advances using perl filtering with dot-qmail file converting the characters to Shift_JIS. It has been working very well with the exception of the hiragana letter "RA"(ら) and onc

Re: [otrs] Permission problems

Can't anyone help PLEASE ! I'm still getting the Forbidden page when trying to access .../otrs/installer.pl what should be the httpd.conf file settings be if i use nobody as the User/Group, and that I have a already configured for the particular domain. The document root for this virtual domain i

[otrs] Receiving E-mails

Our sys admin has set up OTRS and I am testing it. It works very well except for one thing. I have set up a System E-mail Address and set the queue to the Test Queue I set up. I then go in as a Customer User and assign a test ticket to the new System E-mail Address. After submission, I am expec

Re: [otrs] Permission problems

set to otrs:otrs and 755 --> Nelson Pereira www.Ott-Motorcycles.ca - Original Message - From: "Covert, Jake" <[EMAIL PROTECTED]> To: "User questions and discussions about OTRS." <[EMAIL PROTECTED]> Sent: Wednesday, October 15, 2003 1:42 PM Subject: RE: [otrs] Permissi

RE: [otrs] Permission problems

What are the permissions on this file? -Original Message- From: nelson pereira [mailto:[EMAIL PROTECTED] Sent: Wednesday, October 15, 2003 1:38 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Permission problems Anyone? PLease ! I need to get this working, can't a

Re: [otrs] Permission problems

Anyone? PLease ! I need to get this working, can't anyone help? --> Nelson Pereira www.Ott-Motorcycles.ca - Original Message - From: "nelson pereira" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Cc: <[EMAIL PROTECTED]> Sent: Wednesday, October 15, 2003 9:51 AM Subject

RE: [otrs] How to make a message not New?

!?! Eh! In 1.1.3 the phone view the Agent has the ability to set ticket state, owner, queue and customer. The one thing one cannot do is set is Ticket State to new! If owner is not explicitly set the ticket is allocated to the user that raised it and the status is open! Setting the Ticket to new c

[otrs] Permission problems

Installed OTRS as per docs as root. Needed modules are installed. Created the user otrs with Primary group otrs and secondary nobody (webserver user and group is nobody) Executed the line as root: /opt/otrs/bin/SetPermissions.sh /opt/otrs otrs nobody otrs nobody output was : SetPermissio

RE: [otrs] How to make a message not New?

> -Original Message- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] Behalf Of > Covert, Jake > Sent: Wednesday, October 15, 2003 3:15 PM > To: User questions and discussions about OTRS. > Subject: RE: [otrs] How to make a message not New? > > > I th

RE: [otrs] How to make a message not New?

I think a quick configuration option in config.pm as to whether a Phone-based ticket defaults to new or not would solve this. Martin? Jake -Original Message- From: Jim Wight [mailto:[EMAIL PROTECTED] Sent: Wednesday, October 15, 2003 9:11 AM To: User questions and "discussions about OT

RE: [otrs] How to make a message not New?

On Wed, 2003-10-15 at 12:59, Covert, Jake wrote: > I agree with this. > > -Original Message- > From: Lars Monsees [mailto:[EMAIL PROTECTED] > Sent: Wednesday, October 15, 2003 4:57 AM > To: User questions and discussions about OTRS. > Subject: RE: [otrs] How to make a message not New? >

[otrs] LDAP error: Need Firstname!

With LDAP auth enabled, and a agent logs in for the first time it says like usual "Useraccount activated, retry". When I retry, nothing happens - it stays at the same screen with "Useraccount activated, retry". Here is what the logs say : [Notice][Kernel::System::Auth::LDAP::Auth] User: wrogers

RE: [otrs] OTRS to ignore certain emails

Thanks.. I messed around with the procmail filters and was able to get what I want done! Wes -Original Message- From: Martin Edenhofer [mailto:[EMAIL PROTECTED] Sent: Tuesday, October 14, 2003 4:52 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] OTRS to ignore certa

RE: [otrs] How to make a message not New?

I agree with this. -Original Message- From: Lars Monsees [mailto:[EMAIL PROTECTED] Sent: Wednesday, October 15, 2003 4:57 AM To: User questions and discussions about OTRS. Subject: RE: [otrs] How to make a message not New? > > On Tue, Oct 07, 2003 at 10:16:49PM +0200, Robert Kehl

RE: [otrs] "Need Content"

Hi, > >> Can you give a bit more detail on how to produce this error, if > >> reproducable at all? > > > > Tell how to get them :) I haven't figured out why it's showing this > > error. :-/ > > You could feed the offending eMail again and again and see if > it breaks everytime. > > As Martin

RE: [otrs] How to make a message not New?

> > On Tue, Oct 07, 2003 at 10:16:49PM +0200, Robert Kehl wrote: > > > Let's say a customer replies, so I have a "New > Message" waiting for > > > me. Let's say that I'm not going to reply right away, > but I'm also > > > not going to close the ticket. > > > > > > How

AW: [otrs] changing subject and other ticket values

Hi Martin, your proposal, > How about to show always the first customer article (and be > able to change the > subject of the first customer article)? would only be only a first work around, because we will lose the original subject of our customer mails. Having a seperate Field would be much