On Monday, March 29, 2004 7:17 PM
Rob Poudrette <[EMAIL PROTECTED]> wrote:
> Covert, Jake wrote:
>> What does the OTRS log file say?
> I could not find a log file for OTRS
Your log destination is set in Config.pm through these settings:
# (log backend module)
$Self->{LogModule} = 'Kernel:
> Using 1.2.2 I've noticed that the OTRS article keys don't always appear.
> Here are my headers:
Sorry to reply to myself, but I just noticed that the only entry not working
was the value for article 3:
X-Otrs-Articlekey3: Status
X-Otrs-Articlevalue3: VALIDATED - User is Logged In (sent via log
Hi all,
Using 1.2.2 I've noticed that the OTRS article keys don't always appear.
Here are my headers:
X-Otrs-Ident: alphanumericidentstring
X-Otrs-Articlekey3: Status
X-Otrs-Articlevalue3: VALIDATED - User is Logged In
X-Otrs-Customerno: User&asdf
X-Otrs-Articlekey1: Registered User
X-Otrs-Articl
I'm trying to change a customer's email address via the "Customer User"
panel. I find the user (via the list, his old email address) and hit
change. I updated the necessary fields (Login/Email/CustomerID) with his
new email address and hit change. Got this:
==
>>please do not full-quote your htmlized messages - it's quite hard to
>>read and especially to find your answer in between all the quotings.
Terribly sorry for the confusing posts. I'll try to keep them
neater. Let me know if this looks better.
>>Are you really forced to compile the softwa
Three questions:
1) Did you make any changes in your config.pm from 1.1 to 1.2.2?
2) Do you have any special custom stuff in your config.pm?
3) Did you run the db_update sql?
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Rob
Poudrette
Sent: Monday,
I found the problem. Since I upgraded using rpm, I assumed that any
database changes would have been made. I ran the
DBUpdate-to-1.2.mysql.sql and everything works again!
Thanks,
Rob
Covert, Jake wrote:
What does the OTRS log file say?
Jake Covert
-Original Message-
From: [EMAIL P
Covert, Jake wrote:
What does the OTRS log file say?
I could not find a log file for OTRS, but here is something from my
messages file:
Mar 29 11:12:46 venera OTRS-CGI-10[891]:
[Error][Kernel::System::Group::GroupMemberList][Line:409]: Unknown
column 'gu.permission_key' in 'field list', SQ
Cool. Will you let me know if it makes it on the official "To-Do" list?
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
Robert Kehl
Sent: Monday, March 29, 2004 12:07 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] 1.2.2 questions
O
Also Matt,
I know through watching this list for a while, that many users have had the
'ol GD not working problem before (myself included during my first install).
Have you tried searching the archives of the user discussion list?
http://www.mail-archive.com/otrs%40otrs.org/
:-)
Jake Covert
-
What does the OTRS log file say?
Jake Covert
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Rob
Poudrette
Sent: Monday, March 29, 2004 11:57 AM
To: [EMAIL PROTECTED]
Subject: [otrs] Upgrate to 1.2.2 Admin Account Problem
Hello,
After running 1.1 for
On Monday, March 29, 2004 4:57 PM
Covert, Jake <[EMAIL PROTECTED]> wrote:
> Having phone numbers for admins. Often customers would like to call
> the admin/tech who's assigned to their ticket. And we want them to.
>
> Phone:
Good idea, indeed. Shouldn't be too hard to implement, but would re
Dear Matt,
please do not full-quote your htmlized messages - it's quite hard to
read and especially to find your answer in between all the quotings.
I understand that you may be forced to use Exchange, which does not
support correct quoting, but please be so kind to shorten the quoted
text to the
Hello,
After running 1.1 for almost a year, I decided to upgrade to 1.2.2.
After doing this I noticed that I did not see any of my tickets
anymore. When I log in using the root account, I also noticed that the
advanced functionality has disappeared. I'm running RH 8.0 and MySQL.
Any help
-"Robert Kehl"-
"This
is merely not possible. Please give the Revision of the file /opt/otrs/Kernel/Output/HTML/Standard/AgentUtilSearch.dtl.
Find it in line 5."
-"Matt Wentworth"-
Thanks
so much for helping out. I appreciate it. I'm fairly new to Linux, and learning
on t
Hi Robert,
> > Is there a way we can capture the correct address from the Received:
> > line? Is this the way BCC'ed e-mails work universally or a postfix
> > specific implementation? Perhaps procmail can somehow handle this and
> > rewrite the To: line?
>
> Not rewrite a thing, as procmail can't
On Monday, March 29, 2004 10:11 AM
Brendan Humphreys <[EMAIL PROTECTED]> wrote:
>>> I can't see anything wrong with the messages. I've now found more
>>> messages that have been automatically removed, and can't find much
>>> in common with them.
> >
>> Do they all have a body? I suppose they don't
Excellent answers Robert. All answered except one:
Having phone numbers for admins. Often customers would like to call the
admin/tech who's assigned to their ticket. And we want them to. ;-) (Well,
kind of...)
So I figured there should be a way to put a phone number in for each
admin/tech in
Didn't quite fix it. Here is the portion of my CustomerMessageNew.dtl:
$Text{"To"}:$Data{"ToStrg"}
$Data{"TicketFreeKeyField1"}:$Data{"TicketFreeTextField1"}
$Text{"Subject"}:
And I fixed the typo in my config
Hi all,
I have a question, I have agents and some queues
Agent have access to some queues with rw right and to some other queues
with ro right.
When the user going to choose theirs custom queues, He have no way to
know what access right he have on queues.
Is there a way to change that ?
Is t
On Monday, March 29, 2004 3:40 PM
Covert, Jake <[EMAIL PROTECTED]> wrote:
> Is there a windows equivalent to these two scripts? (.bat / .pl
> scripts?)
Not at current, sorry. If you yourself want to try, this is what
backup.sh does in general:
- remove old backups if wanted
- dump the database v
On Sunday, March 28, 2004 8:56 PM
Covert, Jake <[EMAIL PROTECTED]> wrote:
>> choosing for the customer. Config.pm section below:
>> 'Focus Area' => 'Department',
'Department' => 'Department',
>> Now I'm trying to get this option to show up and be required when a
>> customer creates a new
On Sunday, March 28, 2004 8:18 PM
Covert, Jake <[EMAIL PROTECTED]> wrote:
> * How can I default new FAQ entries/articles to be in English?
> (Already removed most of the multi-lingual options from the FAQ area
> dtls
Eventually you removed too much? normally, the language is chosen the
user set in
Is there a windows equivalent to these two scripts? (.bat / .pl scripts?)
Jake Covert
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
Robert Kehl
Sent: Monday, March 29, 2004 7:47 AM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Data
On Monday, March 29, 2004 1:38 PM
Stig Graasbøl Rasmussen <[EMAIL PROTECTED]> wrote:
>> I have currently one OTRS instance running on one machine, but I am
>> planning on installing a new (fresh) OTRS instance on a larger
>> server. Therefore I am interested in hearing about best practices
>> and e
Title: Message
I have currently one
OTRS instance running on one machine, but I am planning on installing a new
(fresh) OTRS instance on a larger server. Therefore I am interested in hearing
about best practices and experiences on how to export data from one OTRS
instance to another.
- Can
On Thursday 18 March 2004 15:16, Wiktor Wodecki wrote:
> > > The only thing that occurs to me is that the permissions on the
> > > database itself might be wrong. The data is all there, and the
> > > update proceeded normally. Any ideas on how to get this one fixed ?
> >
> > Are you really sure y
I can't see anything wrong with the messages. I've now found more
messages that have been automatically removed, and can't find much in
common with them.
>
Do they all have a body? I suppose they don't.
Some do, some don't. We are seeing this happen with very
innocent-looking messages. I still can
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