Re: [otrs] Hex ticket numbers

Hi Frederik, On Tue, Jul 27, 2004 at 01:31:28AM +0200, Frederik Seiffert wrote: > We're currently using the DateChecksum module to generate ticket > numbers, but I always felt that the numbers are way too long. As I don't > see any reason for the date or the checksum in the ticket number, I > c

Re: [otrs] OTRS not using references header

Hi Rajiv, On Wed, Jul 28, 2004 at 07:06:41AM +, Rajiv wrote: > This is probably right out of the FAQ, but I couldnt find it there. I > am trying to get OTRS use the References email header to thread > messages. As far as I can see, it seems to be using the Ticket number > in the Subject line t

Re: [otrs] Changing sending mail server

Hi Wes, On Wed, Jul 28, 2004 at 09:29:02AM -0700, Wes Plate wrote: > > I would like to change the sending mail server our OTRS system uses, but > here's my question: > > According to the user guide, I can change how mail is sent in > Kernel/Config.pm But when I look in that file, it doesn't co

Re: [otrs] Smart people!

Hi Turi! > I was messing around with various files in OTRS when I stumbled across > this line: > > "X-Wanted: I think you are smart. I'm looking for smart people!" > > I did a simple grep and its present in header, login and printheader > dtls. I'm definitely not that smart ;) but what is its purp

RE: [otrs] Active Directory as customer backend

I use Active Directory (Windows 2000) exclusively for Agent Auth, Customer Web Interface Auth, and Customer Database.  There are several tweaks that have to be made to read from Active Directory properly, but the easiest way to explain them is to show a working config.  I have attached my AD

[otrs] Smart people!

I was messing around with various files in OTRS when I stumbled across this line: "X-Wanted: I think you are smart. I'm looking for smart people!" I did a simple grep and its present in header, login and printheader dtls. I'm definitely not that smart ;) but what is its purpose? --Turi _

[otrs] Changing sending mail server

I would like to change the sending mail server our OTRS system uses, but here's my question: According to the user guide, I can change how mail is sent in Kernel/Config.pm But when I look in that file, it doesn't contain ANY information about how mail is sent in my current config. Neither Send

[otrs] Active Directory as customer backend

Has anyone been able to configure OTRS to use Windows 2003 Active Directory as the customer backend?  If so, are there any quick and dirty guides?   The install documents reference using LDAP as the backend, but I’m not quite sure how AD <==> LDAP mappings would look.   (btw, my Active

Re: [otrs] OTRS on Enterprise 3

I installed OTRS on Enterprise and was missing some dependancies. Cant remember which ones though but all I simply did was use the Redhat Packet Manager Network to resolve the dependencies. OTRS then fired up after an issue with the configuration was rectified. -- Robert --- Dave Owen <[EMAIL PR

[otrs] OTRS on Enterprise 3

We've got a VPS with adiungo.com, running RedHat EL AS 3. When we try to install OTRS we get the following: error: Failed dependencies: perl-Digest-MD5 is needed by otrs-1.2.4-01 perl-MIME-Base64 is needed by otrs-1.2.4-01 apache is needed by otrs-1.2.4-01 mysqlcli

[otrs] OTRS not using references header

Hi, This is probably right out of the FAQ, but I couldnt find it there. I am trying to get OTRS use the References email header to thread messages. As far as I can see, it seems to be using the Ticket number in the Subject line to thread the messages. Is there some configuration change required to