RE: [otrs] Blinking Queues and Messages

> -Original Message- > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Jeff > Quarrington > Sent: Wednesday, October 27, 2004 7:06 PM > To: OTRS Discussion > Subject: [otrs] Blinking Queues and Messages > > Hi all, > > I just installed OTRS as we are evaluating ticket softwar

RE: [otrs] Set default of "Answered?" to Yes?

It is true that this Yes or No doesn't affect the system search or stats, but what is its purpose? I do not think that OTRS team implemented something without a reason. Unfortunately the documentation doesn't include any references to this issue. Cheers, Daniel > -Original Message- > Fro

Re: [otrs] Set default of "Answered?" to Yes?

One question. Why does it matter what "Is Ticket Answered" is set to? I have not found anywhere in the system that reports on that statistic. I can't search for tickets with that state, and it doesn't affect whether I can close a ticket or not. That all works independently of that value. So, w

Re: [otrs] Set default of "Answered?" to Yes?

On Wed, 27 Oct 2004 14:58:35 -0600, Tyler Hepworth <[EMAIL PROTECTED]> wrote: > On Wed, 27 Oct 2004 14:40:28 -0400, Pete McDonnell > <[EMAIL PROTECTED]> wrote: > > Rudi, do you think this is something that would have to be set using Perl > > code (altering the function, perhaps?) Or might one be ab

Re: [otrs] Line wrap problems

At 10/26/04 10:06 PM, Robert Kehl <[EMAIL PROTECTED]> wrote: >Robert L Mathews schrieb: >> (The same goes for bug 518: OTRS is almost unusable with PostgreSQL as >> the backend with a large number of tickets, so I submitted a patch that >> fixes the schema to speed up OTRS dramatically and make

[otrs] Radius Auth

I am getting a error message when trying to authenticate against a radius server.   Undefined subroutine &Authen::Radius called at /opt/otrs//Kernel/System/Auth/Radius.pm line 106.   Apache error log:   [Wed Oct 27 16:29:04 2004] [error] 5398: ModPerl::Registry: [Wed Oct 27 16:29:03 2

Re: [otrs] Setting owner of new tickets automatically?

On Wed, 27 Oct 2004 17:05:05 -0400, Bryan K. Wright <[EMAIL PROTECTED]> wrote: > Hi folks, > > I've just installed otrs and started playing around with it. > In my case, I've created a queue called "Computer" and a group called > "Computer". I've added an alias to /etc/aliases that does t

[otrs] problem with POP3 postmaster.pl fetching mail

Gang sorry if this question has been asked before but, I have a new install (so far so good) and have configured the postmaster.pl to reflect y mail server but when I execute the script manually I get Auth for user [EMAIL PROTECTED] failed! traceback 29770 main fetchmail line: 140 ./PostMasterPOP3.

[otrs] Setting owner of new tickets automatically?

Hi folks, I've just installed otrs and started playing around with it. In my case, I've created a queue called "Computer" and a group called "Computer". I've added an alias to /etc/aliases that does the following: computer: "|/opt/otrs/bin/PostMaster.pl" so that mail sent to "[EMAIL PRO

Re: [otrs] Set default of "Answered?" to Yes?

On Wed, 27 Oct 2004 14:40:28 -0400, Pete McDonnell <[EMAIL PROTECTED]> wrote: > Rudi, do you think this is something that would have to be set using Perl > code (altering the function, perhaps?) Or might one be able to change the > order in which the options are displayed using HTML changes? > > I

Re: [otrs] Auto Response to Queue agents, when new Ticket is Assigned

On Thu, 28 Oct 2004 03:27:03 +0800, Santosh Balan <[EMAIL PROTECTED]> wrote: > Hi, > > I did google and also read the docs, but could't get far. I set up the queue >> > autoresponse, but didn't work. > > I want to send a mail to everybody in the queue, if there is any new ticket assigned > to

Re: [otrs] Hello and a question

On Wed, 27 Oct 2004 11:16:58 -0700, Chris Willis <[EMAIL PROTECTED]> wrote: > Hello! > Just introducing myself to the list. > > I am the Senior SE for a Microsoft Partner in Los Angeles, CA, USA. I > have installed the Windows version of OTRS, and am going to implement it > so that all of our cus

[otrs] Auto Response to Queue agents, when new Ticket is Assigned

Hi, I did google and also read the docs, but could't get far. I set up the queue >> autoresponse, but didn't work. I want to send a mail to everybody in the queue, if there is any new ticket assigned to that Queue. For example if there is a Queue "Sales" - and 4 agents in Sales. If one tic

RE: [otrs] Set default of "Answered?" to Yes?

Rudi, do you think this is something that would have to be set using Perl code (altering the function, perhaps?) Or might one be able to change the order in which the options are displayed using HTML changes? I wonder if it's simply displaying them in alphabetical order right now? - Pete McDonnel

[otrs] Hello and a question

Hello! Just introducing myself to the list. I am the Senior SE for a Microsoft Partner in Los Angeles, CA, USA. I have installed the Windows version of OTRS, and am going to implement it so that all of our customers can submit help requests to us via the internet. I have my first question: If a

Re: [otrs] Not able to POP emails

On Wed, 27 Oct 2004 22:14:29 +0500, Asim Ansari <[EMAIL PROTECTED]> wrote: > Thanks for your email Tyler. > > I have double checked that PostMasterPOP3.pl has execute rights > > Administrator Full Control > SYSTEM Full Control > Users Read & Execute, Read > >

Re: [otrs] Mapping a sender email with a real customer

On Wed, 27 Oct 2004 18:37:07 +0200, Sylvain Thomas <[EMAIL PROTECTED]> wrote: > Hello, > > I'm considering using OTRS for our support system which is linked to a > database containing our customers. I have setup OTRS 1.2.4 to use this > as the customer_user backend. > After I clicked on the "Custo

RE: [otrs] Not able to POP emails

. Admin-Area -> POP3 Account, screen shot of my settings is > as below > > > Find below the entry in c$\otrs\otrs\var\cron\postmaster_pop3 > > > > */10 * * * * $HOME/bin/PostMasterPOP3.pl >> /dev/null > > > > I can see

Re: [otrs] Not able to POP emails

; POP3 Account, screen shot of my settings is > as below > > > Find below the entry in c$\otrs\otrs\var\cron\postmaster_pop3 > > > > */10 * * * * $HOME/bin/PostMasterPOP3.pl >> /dev/null > > > > I can see the

[otrs] Mapping a sender email with a real customer

Hello, I'm considering using OTRS for our support system which is linked to a database containing our customers. I have setup OTRS 1.2.4 to use this as the customer_user backend. After I clicked on the "Customer" link of the "Zoom Ticket", I have a screen with two fields and a "Search Customer"

[otrs] otrs 1.3.2 with mozilla on Solaris

Hi, Has anybody experience problems with mozilla under solaris, where after login, mozilla says "AgentQueueView.html is of type text/html - Mozilla does not know how to handle this filetype" Works with firefox fine, just not mozilla - BTW, it's mozilla-1.4, and I'm not in a position to change t

[otrs] Blinking Queues and Messages

Hi all, I just installed OTRS as we are evaluating ticket software, and I am a big fan of open source. I just have two questions about OTRS, one is why do certain queues blink, and how can I stop that before I have an epilictic fit? and the second, at the top right it says new message although I h

[otrs] Not able to POP emails

lid Comment:   Find below the entry in c$\otrs\otrs\var\cron\postmaster_pop3   */10 * * * * $HOME/bin/PostMasterPOP3.pl >> /dev/null   I can see the logs in c:\otrs\CRONw\logs\cron.20041027.log the followin

[otrs] Crypted Password?

Ok sorry for all these emails but I have OTRS working now yay :) For obvious reasons I would love to use the crypted password feature so people just can't look in the Config.pm and see the OTRS password. I ran the CryptPassword.pl but when when I used hte encrypted password it gave me in the Conf

Re: [otrs] One email generating multiple tickets

On Wed, 27 Oct 2004 12:22:28 +0200, Robert Kehl <[EMAIL PROTECTED]> wrote: > Robert Kehl schrieb: > > Tyler Hepworth schrieb: > > > >> Scenario 1: It seems to occur more frequently if there is an email in > >> the inbox that has an attachment size larger than what is allowed. > >> Scenario 2: My e

Re: [otrs] changing notification messages

On Wed, 27 Oct 2004 12:32:11 +0300, Erol YILDIZ <[EMAIL PROTECTED]> wrote: > Is it possible to change the content notification messages sent to the > customers? > -- Yes. If you are using pre 1.3.x then you must change them inside of Kernel/Config/Defaults.pm (find the area in Defaults.pm and co

Re: [otrs] Set default of "Answered?" to Yes?

I would also like to know it's quite irritating having to do this every time for every email when only 1 out of 100 emails will have "no" response. Rudi - Original Message - From: "Pete McDonnell" <[EMAIL PROTECTED]> To: "User questions and discussions about OTRS." <[EMAIL PROTECTED]> Se

Re: [otrs] How to tell OTRS to connect to a certain mysql socket?

Ok, sorry about that, found the environment variable that sets the socket and set that in perl, and now it works. --Matthew Shapiro --- [EMAIL PROTECTED] wrote: > Ok guys I ran into another snag here. We now have > two > mysql databases up and running, one is Mysql 3 and > we > just install

Re: [otrs] Question about reports

On Wed, 27 Oct 2004 00:16:26 -0400, aaron <[EMAIL PROTECTED]> wrote: > Tyler: > > Thanks so much - this is a great help. Is there a simple query that will > tell us how many tickets each person worked on in a given period? > > I'm not even sure how you'd tell if a ticket had been worked on or not

[otrs] How to tell OTRS to connect to a certain mysql socket?

Ok guys I ran into another snag here. We now have two mysql databases up and running, one is Mysql 3 and we just installed mysql 5 a week or so ago. We are in the process of merging our data and scripts from mysql 3 to mysql 5. We are trying to setup OTRS onto the mysql 5 database. Unfortunatly

[otrs] Set default of "Answered?" to Yes?

Is anyone able to provide and information or hints on how we might be able to change this? - Pete McDonnell Manager, Technical Services Hip Interactive > -Original Message- > From: Pete McDonnell > Sent: Monday, October 25, 2004 5:31 PM > To: 'User questions and discussions about O

Re: [otrs] Cannot connect to syslog?

Ah sweet thanks, when looking at that file in the editor I missed the lines that were commented out. I just uncommented the line: #$Self->{'LogModule::SysLog::Facility'} = 'user'; and now the web installer is working. Thanks! --Matthew Shapiro --- Robert Kehl <[EMAIL PROTECTED]> wrote: >

[otrs] Language translation changes

Hello, upgrade is complete! :-) ...and now I have another question :-) In OTRS ver. 1.1.3 I've been using (Language translation): # Template: AgentPhone 'Phone call at %s' => 'Telefonski klic v %s', to autocomplete Subject field in Phone-Ticket. Since upgrade this line is ignored (?) since Sub

RE: [otrs] Kernel::System::Ticket::Number::AutoIncrement error

Sorry, my mistake - copy/paste from old config file has broken one confing line into two. :-P Best regards, Alex > -Original Message- > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On > Behalf Of Alex Mihicinac > Sent: Wednesday, October 27, 2004 11:07 AM > To: [EMAIL PROTECTED] >

Re: [otrs] One email generating multiple tickets

Robert Kehl schrieb: Tyler Hepworth schrieb: Scenario 1: It seems to occur more frequently if there is an email in the inbox that has an attachment size larger than what is allowed. Scenario 2: My email collection cron is set at 1 minute intervals. Is it possible that it can overlap if the next c

Re: [otrs] problem running two instance of otrs on one server

Do the two instances bear different SystemIDs? hth, Robert Kehl Tripal Jadeja schrieb: Information: OS: debian linux Webserver: Apache Otrs Version: 1.3.1 I have apache configured for several name based virtual web servers. I have installed first instance of otrs with following config. INSTANCE O

[otrs] changing notification messages

Is it possible to change the content notification messages sent to the customers? -- Erol YILDIZ HEV OkullarÄ KemerkÃy IT DepartmanÄ http://www.kemerkoy.k12.tr ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/piperm

Re: [otrs] Otrs matching up emails

Lance Davis schrieb: On Wed, 20 Oct 2004, Tyler Hepworth wrote: On Wed, 20 Oct 2004 14:31:22 +0100 (BST), [EMAIL PROTECTED] <[EMAIL PROTECTED]> wrote: Is otrs supposed to match emails on reply-to/message-id and put them into the correct ticket ??? OTRS looks only at the subject line for the Ticket

Re: [otrs] One email generating multiple tickets

Tyler Hepworth schrieb: Scenario 1: It seems to occur more frequently if there is an email in the inbox that has an attachment size larger than what is allowed. Scenario 2: My email collection cron is set at 1 minute intervals. Is it possible that it can overlap if the next cron executes before t

[otrs] Kernel::System::Ticket::Number::AutoIncrement error

Hello, Trying to upgrade to the latest version and after all done I've got this error. What i'm doing wrong? --- Software error: Can't load ticket number generator backend module Kernel::System::Ticket::Number::AutoIncrem ent! syntax error at (eval 166) line 4, near "require Kernel::Syst

Re: [otrs] Cannot connect to syslog?

[EMAIL PROTECTED] schrieb: However, when I go to run the installer.pl (or even index.pl) I get this error: no connection to syslog available at ../..//Kernel/System/Log/SysLog.pm line 64 There doesn't seem to be a Syslog daemon running, or it is not accepting connections. Any ideas on how to fix