On Fri, 29 Oct 2004 20:49:48 -0700, Marshall28 <[EMAIL PROTECTED]> wrote:
> When doing the restore using the restore.sh script, do I untar my backup
> from the backup.sh script and point to the untarred files for the
> part? What must I do with the .tar.bz2 backup file I created in
> order to rest
When doing the restore using the restore.sh script, do I untar my backup
from the backup.sh script and point to the untarred files for the
part? What must I do with the .tar.bz2 backup file I created in
order to restore using the restore.sh script? Finally, with the final
parameter [Config.pm] do
Here is the error I get when trying to start Apache2. Anyone have any ideas
on what is wrong here. This occurred right after I installed OTRS.
Starting httpd2 (prefork) Syntax error on line 10 of
/etc/apache2/conf.d/otrs.conf:
Invalid command 'Perlrequire', perhaps mis-spelled or defined by a mod
On Fri, 29 Oct 2004 18:58:59 -0700, Marshall28 <[EMAIL PROTECTED]> wrote:
> It looks like I'll just be doing a fresh install of 1.3.2 then. Once I
> install a fresh OTRS on the new system and restore from the backup.sh
> script, will that take care of most of the restore?
Yes.
>What Else am I g
It looks like I'll just be doing a fresh install of 1.3.2 then. Once I
install a fresh OTRS on the new system and restore from the backup.sh
script, will that take care of most of the restore? What Else am I going to
have to do in order to get back to the same state my other OTRS system is
in? Are
On Fri, 29 Oct 2004 17:07:18 -0700, Marshall28 <[EMAIL PROTECTED]> wrote:
> I'm currently running OTRS 1.2.3 and I do daily backups of OTRS using the
> backup.sh script. This produces a .tar.bz2 file of about 113KB. Can I use
> this to restore all of my OTRS for when I rebuild on a new server with
I'm currently running OTRS 1.2.3 and I do daily backups of OTRS using the
backup.sh script. This produces a .tar.bz2 file of about 113KB. Can I use
this to restore all of my OTRS for when I rebuild on a new server with
version 1.3.2? Basically, does the restore.sh script only restore the system
asp
On Fri, 29 Oct 2004 15:42:07 -0600, Tyler Hepworth <[EMAIL PROTECTED]> wrote:
> On Fri, 29 Oct 2004 17:39:36 -0400, Pete McDonnell
> <[EMAIL PROTECTED]> wrote:
> > This diff is taken from the current version? 1.3.2?
> >
>
>
> Yes.
>
I use Subversion locally for source code control. That is wh
On Fri, 29 Oct 2004 17:39:36 -0400, Pete McDonnell
<[EMAIL PROTECTED]> wrote:
> This diff is taken from the current version? 1.3.2?
>
Yes.
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This diff is taken from the current version? 1.3.2?
- Pete McDonnell
Manager, Technical Services
Hip Interactive
> -Original Message-
> From: Tyler Hepworth [mailto:[EMAIL PROTECTED]
> Sent: Friday, October 29, 2004 5:33 PM
> To: User questions and discussions about OTRS.
> Subjec
On Thu, 28 Oct 2004 18:09:50 -0400, Pete McDonnell
<[EMAIL PROTECTED]> wrote:
> Tyler, thanks so much for your detailed information. As I don't want
> tickets that have *just* been created to have the answered = 1 I believe the
> option of changing AgentCompose.pm makes more sense. I've located t
Ok I think I found a bug. I edited the
Kernal/Config/Defaults.pm and modified the LogModule
to use File in there. Now it works. Isn't Config.pm
supposed to take priority (hell I thought defaults.pm
wasn't used at all, just to show syntax). Do I have
to make all my edits in BOTH places? I think
On Thu, 28 Oct 2004 12:23:59 +0200, Sylvain Thomas
<[EMAIL PROTECTED]> wrote:
> Tyler Hepworth wrote:
>
> >On Wed, 27 Oct 2004 18:37:07 +0200, Sylvain Thomas
> ><[EMAIL PROTECTED]> wrote:
> >
> >>I'm considering using OTRS for our support system which is linked to a
> >>database containing our cus
On Thu, 28 Oct 2004 18:01:56 +0200, Patrik Forsberg
<[EMAIL PROTECTED]> wrote:
> > Thanks for your help. I've created a new GenericAgent job
> > called "AssignOwnershipComputer", and configured it as you suggest.
> > I run into a couple of problems, though.
> >
> > First, after I creat
On Sat, 30 Oct 2004 03:25:51 +0800, Santosh Balan
<[EMAIL PROTECTED]> wrote:
> Hi All,
>
> I understand that the Agents will get a mail from OTRS, if they have any new ticket
> in their QUEUE, if they have put "Notify for new ticket"=YES in the preferences. I
> tried this for few of my users...
On Sat, 30 Oct 2004 03:24:56 +0800, Santosh Balan
<[EMAIL PROTECTED]> wrote:
> Hi All,
>
> I understand that the Agents will get a mail from OTRS, if they have any new ticket
> in their QUEUE, if they have put "Notify for new ticket"=YES in the preferences. I
> tried this for few of my users...
Um ok... it seends to be giving me this error
Everywehre now but in the Config.pm I still have:
$Self->{LogModule::LogFile} =
'home4/system/otrs/otrs.log';
$self->{LogModule} = 'Kernel::System::Log::File';
Any ideas?
--Matthew Shapiro
--- [EMAIL PROTECTED] wrote:
> I have logging set to fil
I have logging set to file, and it's logging to that
file. Today I decided to test out the phone ticket
system (since I never ran it before, want to amke sure
everything works before this goes live). After
clicking "search customer" button on it after entering
part of an email I get the "Cannot c
Hi All,
I understand that the Agents will get a mail from OTRS, if they have any new ticket in
their QUEUE, if they have put "Notify for new ticket"=YES in the preferences. I tried
this for few of my users...
..but still I am not able to send mail to the agents in the QUEUE, whenever a new
tic
Hi All,
I understand that the Agents will get a mail from OTRS, if they have any new ticket in
their QUEUE, if they have put "Notify for new ticket"=YES in the preferences. I tried
this for few of my users...
..but still I am not able to send mail to the agents in the QUEUE, whenever a new
tic
When I set this up it put my message after it inserted the original
message behind ">". I don't see the template to change this so it
attaches the original message at the bottom of everything else.
Carl
On Thu, 2004-10-28 at 15:54 +0200, Gerold Gruber wrote:
> [EMAIL PROTECTED] wrote:
>
> > Sup
Yes, that would work fine. Thank you.
It probably does cancel autoclose. I am very new to OTRS so I am not
sure.
Thanks
Carl
On Thu, 2004-10-28 at 15:54 +0200, Gerold Gruber wrote:
> [EMAIL PROTECTED] wrote:
>
> > Support emails are answered via OTRS and frequently the customer never
> > emai
It seems I'm talking to myself?! :-)
> Problematic line 64 from SysLog.pm is:
>
># start syslog connect
> setlogsock('unix');
>
Well, cure for this is changing:
setlogsock('unix'); ---> setlogsock('inet');
Best regards,
Alex
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