Re: [otrs] Design Question - coming from RT

Michael Smith wrote: Hello All: I am moving over from years of using RT and am excited about this product. I am trying to figure out a fundamental design question and hope someone can provide a short answer. In RT, incoming emails to particular addresses, say noc@, abuse@, peering@, are automatica

Re: [otrs] How to uninstall otrs?

Wes Plate wrote: I have an old system that is no longer running OTRS, what are the steps to remove OTRS from this old system? IMHO you shoud do the following: 1. remove all references to OTRS from the web server configuration. (then restart the web server if needed) 2. remove the OTRS database fro

[otrs] How to uninstall otrs?

I have an old system that is no longer running OTRS, what are the steps to remove OTRS from this old system? Thank you. -- Wes Plate Automatic Duck, Inc. http://www.wesplate.com http://www.automaticduck.com ___ OTRS mailing list: otrs - Webpag

RE: [otrs] Escalation Mail

This is definitely on my list of wants & needs as well. Basically, we only want a ticket to escalate if it's NOT been responded to in any way. Hence my questions about setting the default of "answered" to Yes, instead of no. The followup to that is that if a ticket DOES escalate we darn well wan

[otrs] How can I setup email for a specific queue event?

I would like to setup OTRS to send an email to a user when a new ticket is placed in that user's queue. How can I do that? Chris Willis Senior SE, Castellan 818-789-0088 x203 ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lis

[otrs] Escalation Mail

Hi All, I want automatic mails tot he OTRS administrator + the queue, whenever the Ticket has reached the escalation limit. Any help is welcome. Thanx. - Santosh Balan -- __ Check out the latest SMS services @ http://www.linuxmail.org This allows

RE: [otrs] Installing 1.3.2 and Restoring 1.2.3 DBase

Graham, It seems that the 1.2.3 upgrade is more outlined for me and would provide me with better instructions than the alternative way you mentioned. I would need more instruction in order for me to get it working with a straight 1.3.2 install. I'm not too familiar with mysql and therefore if you

[otrs] Design Question - coming from RT

Hello All: I am moving over from years of using RT and am excited about this product. I am trying to figure out a fundamental design question and hope someone can provide a short answer. In RT, incoming emails to particular addresses, say noc@, abuse@, peering@, are automatically directed via Se

[otrs] GenericAgent BUG

Hi, I've noticed, that GenericAgent's sheduler doesn't consired minutes. I've set up GenericAgent job, which should run at 12:10 and 23:10. In Job-List I can see, that job was ran at 12:00 and 23:00. Best regards, Alex ___ OTRS mailing list: otrs - We

[otrs] charset of outgoingemail

Hello, In my otrs 1.3.1 I have utf-8 as default charset ($Self->{DefaultCharset} = 'utf-8';). When I send e-mail in utf-8 to otrs everything is all right. When otrs sends notification about owner change via e-mail, it send the note with iso-8859-1. As I wrote the note text in utf-8 (via otrs agent

Re: [otrs] Bulk ticket deletion

Although I am not Volker: Do you know Cronjobs ? A Generic Agent Job is pretty similiar to that. In OTRS's Section "Generic Agent" (you'll find that in the Admin Section) you can create such a job with many options, which can do some work automatically. greets ffe Am 05.11.2004 um 14:11 schrieb

Re: Re: [otrs] Bulk ticket deletion

uuups, thats not really my theme but look at the docs at the otrs home mentioned below, look at your config and default.pm and search the mail archives with http://otrs.org/lists/ [...] Searchable mailing list archives: The Mail Archive (http://www.mail-archive.com/)  # announce list  #

RE: [otrs] Installing 1.3.2 and Restoring 1.2.3 DBase

Sorry.. no SuSE 9.1 rpm for 1.2.3 Last time I did this kind of migration of otrs data it was between two different SuSE v8.x boxes ... Have done the upgrade on 9.0, but not with 9.1. otrs is no longer on the SuSE distribution CD for v9.1, and I suspect the YaST support no longer exists. However,

[otrs] visibility of locked tickets

hi,   is it possible to make the locked tickets visible to some users?   thanks ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support

[otrs] UserSyncLDAPMap exhaustive LDAP/DB Mapping key word

Hi all, I have read documentation and have not found an exhaustive list of mapping key word for use for this part of the config: # UserSyncLDAPMap # (map if agent should create/synced from LDAP to DB after login) $Self->{UserSyncLDAPMap} = { # DB -> LDAP Firstname =>

Re: [otrs] Bulk ticket deletion

[EMAIL PROTECTED] wrote: Hi alone, i think this depends on the version of OTRS you are using. In 1.3+ there are bulk actions implemented but i didnt take a closer look at it. else a generic agent job may be helpfull. just 2 ct. Li Hi Li, Ok, can you explain a "generic job" a bit? Thanks! Mark ___

Re: [otrs] Bulk ticket deletion

Hi alone, i think this depends on the version of OTRS you are using. In 1.3+ there are bulk actions implemented but i didnt take a closer look at it. else a generic agent job may be helpfull. just 2 ct. Li [EMAIL PROTECTED] schrieb am 05.11.2004 13:29:18: > Hello All, > > Is there a way to b

[otrs] Bulk ticket deletion

Hello All, Is there a way to bulk update multiple/all tickets to another stage? Like Deleted, closed, rejected? I've got 1900+ tickets in my Raw queue, that I want out of there... And preferably not by closing each and every one seperatly. Thanks! Mark _

AW: [otrs] problem running two instance of otrs on one server

Thanks Robert, As a workaround I have already switched to two physical server solution which is not what exactly I planed, but now as I have solution from you I shall try it. Greetings, Tripal -Ursprüngliche Nachricht- Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Im Auftrag von Rober