There are two ways of running spamassassin, the method in the
PreFilterModule definition is for the server level configuration, with
all mail accounts effectively getting the same anti-spam definition.
I run the client(spamc)/server(spamd) variant in which account based
definitions are used.
I
On Tue, 16 Nov 2004 22:42:21 +0100, Boudewijn van Weert (Valbosoft,
S.L.) <[EMAIL PROTECTED]> wrote:
>
>
> Hello,
>
> people talk about reopening a closed ticket but I can't find how to really
> do that, except making it pending. How can that be done? There soesn't seem
> to be a direct way to s
With the url:
http://[ORTS-server]/otrs/index.pl?Action=AgentStatusView&SortBy=Ticket&Orde
r=Down&Limit=&Type=Open
the resulting sort is alphabetic, rather than numeric (i.e. a sequence of
... 102, 101, 1001 ... rather than the desired sequence of ... 1001, 102,
101 ...).
Is there a way to modify
Chris,
I followed the steps I believe exactly and double checked even, I get this error
message when I select close on a ticket. I did see under each agent the ability
to get e-mail messages when a ticket was closed and I changed that option to
yes, I also added the stuff to sql... but I get this:
Hello,
people talk about reopening a closed ticket but I can't find how to really
do that, except making it pending. How can that be done? There soesn't seem
to be a direct way to simply change it...
Cheers,
Bo van Weert
tel. 902 014 180
(00 34) 96 393 109 77
fax. 96 360 69 13
http://www.val
On Tue, 16 Nov 2004 16:27:20 -0500, Andrew Blackstone
<[EMAIL PROTECTED]> wrote:
> Is there a quick shut off for the email notification sent to customers when
> their tickets change ownership? Let me know!
>
Yes. Open the admin area, pull up the queue, and set customer owner
notify to no.
We have three agents who oversee OTRS and all the tickets and I am
curious if there is a way for us to each see all of the open tickets.
Instead of only seeing the ones which are not owned by anyone or the
tickets which are only owned by a particular agent. Does version 1.3.2
address this? I wo
Is there a quick shut off for the email notification sent to customers when their tickets change ownership? Let me know!
Thanks in advance,
Andrew
Andrew R. Blackstone
Support Technician
Homebase Technologies, Inc.
56 Housatonic Street
Suite 2
Lenox, MA 01240
ph: (413) 637-1484
email:
Ok after doing some tests with spamassassin and
looking at the configuration more closely I realize
that the spamassassin headers shouldn't be in there
anyways as it looks like the filter runs the text
against spamassassin and when spamassassin prints out
the modified email with spam headers to std
On Tue, 16 Nov 2004 13:02:17 -0500, Jodi Blumenthal
<[EMAIL PROTECTED]> wrote:
> I'm seriously considering replacing our existing ticketing software
> with OTRS. Can you tell me if I can customize the form our customers
> would use to submit tickets to the system? I looked around the
> documentat
I'm seriously considering replacing our existing ticketing software
with OTRS. Can you tell me if I can customize the form our customers
would use to submit tickets to the system? I looked around the
documentation but couldn't find an answer.
Thanks,
Jodi
_
We are using OTRS 1.3.2, and make extensive use of the canned RESPONSES,
there are 2 things we would like to be able to do and I was wondering if
anybody has implemented them, can see a way to implement them or can see
a good reason not to implement them.
1. The ability to use a canned RESPONSE
Erm it's still isn't filtering at all. I changed the
spelling error (now it's exactly what it shows below,
copy/pasted) and I got a piece of spam 53 minutes ago
that doesn't have any of the spamassassin headers in
it. Why isn't otrs running spamassassin? The otrs
logs don't tell me a thing.
--M
> >I'd like to use the same telmplate as bulk action for adding new notes
> >I've tried to add the checkbox to the dtl and to the module
> >agentNote.pm but probably there is something else to add in the pm for
> >example When you select more than one ticket and do a bilk action you
> >can add
Lol thanks, I missed that spelling error :D I"ll see
if that fixes it.
Whats the advantage of using procmail instead of the
postmaster::prefilter? I still want them to be
tickets just incase a false positive occurs.
--Matthew Shapiro
--- Graham Smith <[EMAIL PROTECTED]>
wrote:
> On Mon, 2004-1
Hello,
Another problem I got in otrs 1.3.2 is that every agent reply sent to the
customer is sent twice (the customer receives two identical emails)
Is there any possibility that this issue is related to otrs, or I should look
further? (mailserver config - it is a qmail (netqmail) installed on t
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