On Thu, 9 Dec 2004 11:05:47 -0700, Nav Dhunay <[EMAIL PROTECTED]> wrote:
> Should have stated, that I tried that. My OTRS is installed on Windows. The
> GenericAgenct functionality uses Unix/Linux "rm" to delete the tickets.
>
Really? What file and line did you get that from? Here is what I
ok found an old message that explained my configuration was using IPC module
instead of DB. Changed that.
After a few other minor issues, bareword and others. Got it running.
Running test right now. Maybe getting that nice KQ theme to work on the new
version. At least the AgentView. If someo
Just got done upgrading from 1.2.4 to 1.3.2 on win32.
Get the tarball for 1.3.2
find all references with unix path format to dos location of otrs
and debug a few module startup issues
then you should be all set.
Still testing right now to see everything is working.
Hope that helped.
Jack
-
Should have stated, that I tried that. My OTRS is installed on Windows. The
GenericAgenct functionality uses Unix/Linux "rm" to delete the tickets.
Nav
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Tyler Hepworth
Sent: Thursday, December 09, 2004 10:
> Hello.
>
> Is there a way to delete a ticket from the front end (web interface)?
>
> Nav
>
Yes. RTFM Chapter 15 ;). Place tickets in the queue "Junk". Create
a GenericAgent via the web interface that "deletes" all tickets in
queue "Junk".
Tyler Hepworth
_
Xavier Fustero wrote:
Hi Damir,
I have the same problem than Thomas. I have installed OTRS but I am a
little bit lost on the way it manages queues. I have created 3 queues
(q.Incoming, q.Sysadmin1, q.Sysadmin1.done), one group called 'sysadmin'
and a user called 'sysadmin1'.
I would like that ev
Title: Message
Hello.
Is there a way to
delete a ticket from the front end (web interface)?
Nav
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On Thu, 9 Dec 2004 15:29:23 -, Mathew Davies
<[EMAIL PROTECTED]> wrote:
>
> Is it possible to include the 'close call message' into the email sent
> to the customer.
> Currently we appear to only be able to add an internal or external note
> but this is
> only visible when the customer checks
[snip]
>
> Hi Damir,
> I have the same problem than Thomas. I have installed OTRS but I am a
> little bit lost on the way it manages queues. I have created 3 queues
> (q.Incoming, q.Sysadmin1, q.Sysadmin1.done), one group called 'sysadmin'
> and a user called 'sysadmin1'.
> I would like that ever
Is it possible to include the 'close call message' into the email sent
to the customer.
Currently we appear to only be able to add an internal or external note
but this is
only visible when the customer checks back to the website.
-Mat
_
>
> I have a question about how big OTRS can be.
> For example my OTRS has at this moment almost:
> 50 000 tickets and more than 150 000 articles.
> The articles are kept in the file system and the size exceed 20 Gb.
> I am using MySql on Linux (fedora core).
>
> Does any one has a similar instal
> I've successfully configured the ldap lookup for password verification on a
> windows 2000 domain in native mode.
> Is there a way to configure a backup ldap server for authentication?
Place the following in Kernel/Config.pm
Create an array that contains all of the ldap servers you would lik
Damir Dzeko wrote:
Thomas Earl wrote:
Greetings to all,
Ok, I have RTFM and poured over the config files and I think I'm missing
something. My boss wants to be able to see all the tickets (and
queues) on
the main display when he logs in. Can I do this?
Add his system-user account to all groups (
Thomas Earl wrote:
Greetings to all,
Ok, I have RTFM and poured over the config files and I think I'm missing
something. My boss wants to be able to see all the tickets (and queues) on
the main display when he logs in. Can I do this?
Add his system-user account to all groups (with 'ro' permissio
I have about 20 ticket managed but smaller disk space on filesystem
(note that many ticket have been deleted on the system because they were
spam or viruses)
I had a proble on dec 1st when the ticketcounter has been resetted to 0
I've now changed back the conter to 24 and I'll see if it ha
Hello OTRS,
I have a question about how big OTRS can be.
For example my OTRS has at this moment almost:
50 000 tickets and more than 150 000 articles.
The articles are kept in the file system and the size exceed 20 Gb.
I am using MySql on Linux (fedora core).
Does any one has a similar installati
Akbar S. Ahmed wrote:
Hi,
I modified the AgentCompose.pm file as documented below. What I did
appears to work, however, I do not know Perl and was wondering if there
are any side effects that I should be aware of.
The side effect will be that OTRS will have no way to relate reply to
that message
I've successfully configured the ldap lookup for password verification on
a windows 2000 domain in native mode.
Is there a way to configure a backup ldap server for
authentication?
Ciao
AleX
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