NO matter what I do I cannot get the out of the box email functionality to work FULLY. IT receives with no problems but it cannot send the right way.
I am assuming it is because our dumb ISP SBCYAHOOO in columbus needs us to use their SMTP server to send mail. WEll I went into the config files an
I do not think help can given without some more info (i.e. contents of
mail log, what platform, and what you did ... etc etc). Can you send mail
anyway with your usual mail client for instance.
By default Linux will use either the Postfix or Exim mailer to deal with
mail delivery, OTRS will use th
Hi,
I have just installed OTRS 2 and have it working in this manner. However I
don't use the OTRS database backend, but hooked it into Vtiger CRM as the uses
backend. From the CRM I use the users e-mail address as a unique user name, and
the AccountID as CustomerID. The CRM allows you to have m
Hi,
I've ran into this problem as well. I hooked OTRS 2 into Vtiger CRM as the
customre backend, and this was one of the first things I noticed. I considered
removing those update fields, but in the end decided that having them was more
usefull, especially change date and change by. So I went i
