Good morning,
Manish Sharma wrote:
[...]
I am facing problem in creating customer groups. OTRS gives me a
Warning: Sorry, feature not activ!
*Comment:* CustomerGroupSupport needs to be activ in Kernel/Config.pm,
read more about this feature in the documentation. Take care!
[...]
Like the
On Thu, 2005-11-10 at 17:08 +, Braun Brelin wrote:
Was I supposed to run all of the db update scripts, i.e.
1.0-1.1-1.2-1.3-2.0?
If so, this should really be noted in the UPGRADING readme.
I thought it was pretty well implied by 1.1's UPGRADING saying:
These instructions are for
What about people who didn't upgrade from 1.0 to 1.[123]? What about
people who went directly from 1.0 to 2.0.3 and bypassed the entire 1.x
tree?
Braun
On 11/11/05, Jim Wight [EMAIL PROTECTED] wrote:
On Thu, 2005-11-10 at 17:08 +, Braun Brelin wrote:
Was I supposed to run all of the
On Fri, 2005-11-11 at 10:05 +, Braun Brelin wrote:
What about people who didn't upgrade from 1.0 to 1.[123]? What about
people who went directly from 1.0 to 2.0.3 and bypassed the entire 1.x
tree?
That was the position I was in, going from 1.1 to 2.0.3. The fact alone
that 2.0.3's
I installed the Package FileManager and am receiving
errors. I deinstalled and reinstalled but still cannot make it work.
When I select FileManager I receive
Server error!
The server encountered an internal error and was unable to
complete your request.
Error message:
panic:
Hello,
is it possible to automatically store attachments in the filemanager or
in a given directory on the server ?
My Scenario is that a customer send about 30 to 100 changerequests to
the system and each request is treated as a own ticket.
Usually are files attached to the
Hi Kannan,
I recently installed otrs on Solaris2.8 and email is not working. I am
trying to get the fetchmail and procmail up and running to get
going...maybe i am wrong...i should look into other possibilities.
Any one has successfully installed and configured otrs in Solaris with
full
I have added a string to CustomerTicketMessageNew.dtl
something like this:
$Text{Please don't forget to mention your name and phone extention or we won't be
able to call you back.}
Then I edited the fr.pl file to add a translation since
we use french in our compagny.
# Template:
Hi Manish,
Manish Sharma wrote:
Hi List,
We are new to the OTRS Environment. We are using OTRS in windows xp.
We need help to :
Take backup of the mails
[...]
You can use the backup-script delivered with OTRS. You find it in
OTRS_HOME/scripts/ and it's either called
Hi folks,
Is it possible to change the Subject of a ticket via the webinterface?
Some of our clients just don't seem to know the netiquettes :-)
--
kind regards,
Pim Rupert
Lemonbit Internet
PGP.sig
Description: This is a digitally signed message part
Subject: Company Tickets Not Fully ShowingTo: otrs@otrs.orgHello,
I setup a Linux (Slackware 10) server for my IT department recently we
have everything seemingly running smoothly however for some reason when
I log in from any customer account the Company Tickets section only
shows list of the
Where can I find the
Graph Module for the ticket reports. When I try to output to graph it
replies
Module 'GD' not
found?
Tim
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe:
hi,
how can i remove buttons from CustomerNavigationBar.dtl?
i saw that i´ts rendered on the lines:
!-- dtl:block:Item --
td valign=top align=center class=nav
div
title=$Text{$QData{Description}}a
href="" >
/td
!-- dtl:block:Item --
but i dunno how to remove one of these items..
thanks
hugo
Op 11 nov 2005, om 19:18 heeft Tim Plunkett het volgende geschreven:
Where can I find the Graph Module for the ticket reports. When I
try to output to graph it replies
Module 'GD' not found?
You need to install the GD module (which creates graphics on your
server).
Which platform are
Hi OTRS community,
i'm searching for a possibility to implement my X-Headers (TicketKey
TicketValue) into the answers. The idea is to generate a dynamic link inside
the answer, because i'm using the same answer for different queues. I have
managed to set up the Key Value variable in the
Red hat 8
___
Timothy Plunkett
Sr. Network Administrator
Corvest
7340 Bryan Dairy Road
Largo, Florida 33716
Email: [EMAIL PROTECTED]
Office: (727) 547-2308
Cell: (727) 215-0289
Fax:(727) 544-5316
Op 11 nov 2005, om 20:16 heeft Tim Plunkett het volgende geschreven:
Red hat 8
You need to install the Perl-GD RPM (ans possibly some other Perl
modules too) on your system.
If you use yum to update packages, you can easily execute:
$ yum install perl-gd
--
kind regards,
Pim Rupert
Thank you very much
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
Pim Rupert (Lemonbit)
Sent: Friday, November 11, 2005 2:23 PM
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] Module GD not found
Op 11 nov 2005, om 20:16
I have installed all of the necessary modules. I even can find GD.pm
but I still can't seem to load it. Can I force it anywhere?
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
Pim Rupert (Lemonbit)
Sent: Friday, November 11, 2005 2:23 PM
To: User
If you are compiling from source you are probably missing the devel files.
try: yum install gd-devel perl-dg-devel
If you are not installing from source, well try anyway you can always
remove them later
yum remove gd-devel perl-gd-devel
Tim Plunkett wrote:
I have installed all of the
Having an issue inserting settings from default.pm into config.pm I get a
misconfugartion error. I am trying to make it so all customers can view all
others customers tickets in Company Tickets view. It also said there was a
frontend way to achieve this ive been unable to find it. Any
solutions?
What type of misconfiguration error
do you get?
Since the Config.pm is a PERL script,
I have missed the syntax a time or two by omitting a '#' in a comment or
adding a quote where I didn't need one.
As for the Company Tickets view, there
is a section in the OTRS Manual about how to turn this
I followed the manual closely adding the whole section they included
into my config file and I would just get a misconfiguration error I
checked it over and over, so was hoping to find the frontend.
How do you change the tickets customerid?On 11/11/05, Jamie Montgomery [EMAIL PROTECTED]
wrote:
Hello
for whom it may concern, I coded an E-Mail reminder for the calendar
( http://doc.otrs.org/2.0/en/html/c1409.html#application-calendar ) events
I'm running this script everyday at 8am on cronjob... you may want to
run it each 5 minutes, for example, but then you'd need to change the
Hallo List,
hat leider nicht funktioniert. Wenn ich den Pfad mit
use lib /usr/lib/perl5/vendor_perl/5.8.7/i586-linux-thread-multi/Apache2/;
in meine otrs.conf eintrage, bekomme ich die Fehlermeldung an der console:
Invalid command 'use', perhaps mis-spelled or defined by a module not
includet
Ach ja, ich hatte nicht bedacht, dass du OTRS 1.3.2 hast. Sorry. - Da kann ich
leider nicht mit dienen.
Gruß
Kai
-Ursprüngliche Nachricht-
Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Im Auftrag von SALT Mobile
Systems GmbH - Marco Bayer
Gesendet: Freitag, 11. November 2005 08:36
Tach auch,
irgendwo hab ich da mal drüber gelesen,
also müsste es in den Mehl Archiven sein.
die sind hier:
http://otrs.org/lists/
[...]
Searchable mailing list archives:
The Mail Archive (http://www.mail-archive.com/)
# announce list
# dev list
# i18n list
# users list
# german users
Hallo zusammen,
die Autoantwort vom Typ auto-reply funktioniert ja bestens, wenn man bei
einem neuen Ticketeingang in eine Queue eine automatische Antwort an den
Kunden schicken möchte.
Bei uns denke ich aber nun über folgende Modulierung nach.
Alle Tickets gehen per Mail in die Queue
Hallo zusammen
Ich habe hier eine 2.0.3-01 Installation auf Debian mit
MySQL.
Alles funktioniert soweit prima, nur leider die
Authentifizierung von Kunden über ein DB Backend nicht.
Wir haben bereits eine Customer DB, die ich gerne zur
Authentifizierung nutzen würde, also habe ich die
29 matches
Mail list logo
