Is there a way to remove the language selection box in the customer search FAQ?
We are only using English and we do not want to confuse our customers. Will
this break anything? I didn't see anything in the Admin area that allows this
to be removed or hidden. Should I look at editing the dtl file in
Richard Petty wrote:
I reset the 'otrs' database password:
1. Used bin/CryptPassword.pl with a password of 'otrs'
2. Pasted the result, '09b8d8c8, into the otrs password field in MySQL
3. Setup entry in Config.pm to: $Self->{DatabasePw} = 'otrs';
Not sure what the CryptPassword.pl script i
Lee A. Connell wrote:
Hi All,
I am looking for a place to change the default FROM: address (otrs@) for the ticket notification emails. I found a Framework.xml and a Defaults.pm file with this info in it and I changed it but it doesn't seem to have worked. Is there a web address to manage th
Hey,
I hate asking so many questions but I'm finding it very difficult to do
customizations because I'm either not finding the Documentation or am not
reading it right.
I jus tneed to know how to
1. When creating a new customer have aditional fields that can be used. ie.
Phone Number.
2. Wh
Hey,
I have not gotten a response from my last email I hope that this one is a
little easier to understand and someone can give me a quick example of how
to.
I have several customers that I want them to view only the tickets associated
to them. Then I want to have one customer to view all of t
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Constantin V.
Boulatnikoff
Sent: Tuesday, November 29, 2005 11:46 AM
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] "Wide character in syswrite" error
Tomislav Tomasic wrote:
>> *S
Tomislav Tomasic wrote:
*Software error:*
Wide character in syswrite at /usr/lib/perl5/5.8.7/i486-linux/Sys/Syslog.pm
line 401.
This is because Syslog.pm does not accept characters with ASCII code
more than 127. The solution is to switch LogModule in Framework ->
Core::Log from "Syslog"
Hi,
I would like to give a user permissions to use the items from the first
2 blocks in the admin menu ("Users & Groups & Roles" and "Queue &
Responses"), but not the other options. Is this possible?
--
Kind regards,
Richard Hinkamp
[EMAIL PROTECTED]
...
BeSite Internetdienst
Hello!
I recently installed otrs and had a world of problems
setting up
the internationalization. Now it's finally working, at least
I thought so.
I am using the latest version of OTRS, and a PostgreSQL
database
backend on Slackware 10.2. I use croatian characters to
enter ticket
