[EMAIL PROTECTED] schrieb am 22.03.2006 02:56:32:
> How does OTRS decide when to attach an email to an existing ticket
> rather than creating a new one?
by the ticket number in the subject line only.
>
> Is there any way to have OTRS find the ticket number from the body
of an
> email. For ex
Hi All,
Hello brother out ther.
Can anybody help me in configuring Ticket Escalation
How to configure Generic agent??
I have gone through the documentation present in otrs.org. but it didn't helped me.
So help me?
Regards
Sudhanshu Chopra
__
How does OTRS decide when to attach an email to an existing ticket
rather than creating a new one?
Is there any way to have OTRS find the ticket number from the body of an
email. For example, [EMAIL PROTECTED] has an open ticket with us, and he
sends an email to [EMAIL PROTECTED] with the tick
I am trying to compose a reply to a customer but OTRS won't let me send the
mail because it says that the email address is invalid. The address seems
correct. It looks like [EMAIL PROTECTED] but OTRS reports "* invalid
[EMAIL PROTECTED]"
Why is this?
--
Wes Plate
Automatic Duck, Inc.
htt
maybe i'm new to this but that makes no sense to
me
- Original Message -
From:
[EMAIL PROTECTED]
To: otrs@otrs.org
Sent: Tuesday, March 21, 2006 9:57
AM
Subject: AW: [otrs] How to change
autoresponse
Config Options: Framework ->
Frontend::Customer
Config Options: Framework -> Frontend::Customer
Vielen Dank,
Shawn Beasley
Support – IT
LPID LPI77664
VERIFICATION NUMBER
3vk4xshbx6
Cargo Future
Communications GmbH
Geb. 1335
55483 Hahn-Flughafen
Tel. +49 6543 983 113
Fax +49 6543 983 119
Mobil: +49
How do you change the auto response for people who
have just added themselves as a new user?
___
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I run OTRS on FC4 and the FC1-FC3 RPM works fine
Disable SElinux and just change one thing:
In /etc/apache2/conf.d/otrs.conf, change "Apache::Reload" to "Apache2::Reload",
at lines 13 and 14.
PerlModule Apache::Reload
PerlInitHandler Apache::Reload
==>
PerlModule Apache2::Reload
PerlInitHandler
in 1.3.x you would have to assign the
new themee to the customer users too...
have a look a the admin part and then
custormer-User(? im not shure how it is called, i have got a german version.
on the left, 4th point from the top)
Li
[EMAIL PROTECTED] schrieb am 21.03.2006 17:39:36:
> Hi !
Matthew David Evens wrote:
I'm using Fedora 4. Thank you for any help.
I believe there are some issues with running OTRS on FC4. The rpm is
for FC1-FC3. I believe you need to change at least otrs.conf (search
the mailinglist archives) and possibly your SELinux settings.
Still I don't thi
Hi !
I created a new theme by adding a new theme directory
(mkdir ~otrs/Kernel/Output/HTML/NewTheme/), Copying
an existing theme into the new directors (cp
~otrs/Kernel/Output/HTML/Standart/*.dtl
~otrs/Kernel/Output/HTML/NewTheme/).
and Modifying the dtl files. Then, I inserted the new
theme int
Hello,
I just ran checkModules and it gave this output:
# ./otrs.checkModules
CGI ... ok
Date::Pcalc ... ok
Date::Format ... ok
DBI ... ok
DBD::mysql ... ok
Digest::MD5 ... ok
LWP::UserAgent ... ok
IO::S
Hi All,
Hello brother out ther.
Can anybody help me in configuring Ticket Escalation
How to configure Generic agent??
I have gone through the documentation present in otrs.org. but it didn't helped me.
So help me?
Regards
Sudhanshu Chopra
On Tue, 21 Mar 2006 [EMAIL PROTECTED] wrote :
I have a job in the queue that has no information on it but this:
Software error:
Got no ArticleID! at /opt/otrs//Kernel/Output/HTML/ArticleCheckPGP.pm line 32.
For help,
please send mail to the webmaster ([EMAIL PROTECTED]),
giving this error message and the time and date of the erro
В сообщении от Вторник 21 Март 2006 14:15 Mike Lykov написал(a):
> > I'm setup OTRS installation as described in INSTALL file.
> analogical thread
http://bugs.otrs.org/show_bug.cgi?id=465
WONTFIX looks bad %(
it's real problem, and i find many cases when it's exist
and i find the solution now
В сообщении от Вторник 21 Март 2006 13:00 Mike Lykov написал(a):
> Hi all.
>
> I'm setup OTRS installation as described in INSTALL file.
analogical thread
http://lists.otrs.org/pipermail/otrs/2003-August/002488.html
same problem, other version, other time
more cases :
http://lists.otrs.org/pipe
looks like what you need is a mail user agent feature, called "bounce".
not all MUAs have this, MS Outlook doesn't, for instance. but Eudora,
Mutt or Thunderbird (with extension) support this feature.
MU
> -Original Message-
> From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf
>
Hi all.
I'm setup OTRS installation as described in INSTALL file.
apache, mysql, perl modules are OK.
web installer are OK. (log = syslog)
visiting page
http://myhost/otrs/index.pl are OK (i see login form)
I enter [EMAIL PROTECTED] / root
and get following error
Software error:
Invalid argum
Matthew David Evens wrote:
My name is David Evens and I wanted to use the ticketing program.
It seemed to install fine; However, after I tried to close a
ticket, I get the following error:
No SASL mechanism found
at /opt/otrs/Kernel/cpan-lib/Authen/SASL.pm line 62
Is there anything I
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