Hi Nils!
Thanks for trying to help me out, im sure just deleting the /opt/otrs
folder will not solve my problem,how do i make the system believe that
otrs-2.0.x. is not already installd when i try to upgrade my plesk?
thanks.
-david ang
Nils Breunese (Lemonbit Internet) wrote:
David A
your can edit $OTRS_ROOT/Kernel/Output/HTML/Standard/
CustomerHeader.dtl and CustomerFooter.dtl... to modify your LOGO...
On 4/19/06, James Price <[EMAIL PROTECTED]> wrote:
I found the
[EMAIL PROTECTED] in the following files and changed it.
Kernel/Config/Default.pm
Kernel/Config/Files/
Hello,
Can any of you that have been using OTRS awhile tell me is there a limit
as to how many queues can be created in the system? I add another queue
as I usually do, and now it is not working. Thanks in advance.
Brigitte Calderwood
LESD 79
___
OT
I found the [EMAIL PROTECTED] in the following files
and changed it.
Kernel/Config/Default.pm
Kernel/Config/Files/Framework.xml
Kernel/Config/Files/ZZZAAuto.pm
Doing a search through sysconfig yielded
nothing. I just don’t get why this notification is not something that
can be ch
Go to sys config and do
a search for the field you want to change
--
Brigitte Calderwood
LESD 79 Technology
Support @ Verrado
Telephone: 623.547.1305
[EMAIL PROTECTED]
On
Tuesday, April 18, 2006 2:19 PM, James Price
<[EMAIL PROTECTED]> wrote:
>When
a customer uses the customer.pl interfa
When a customer uses the customer.pl interface I have some questions.
1. Anyone have any idea where to look to customize the Company name/Logo,
all that sort of junk?
2. Most importantly, when a new customer signs up, requests lost password,
anything that uses a customer notification via the custo
Hi Christian,
i am having around 500 concurrent users, my mysql db
is 2GB in size. I have done the mysql static/dynamic
stuff too. Beyond that should i tweak any thing more?
regards
KartheeK
--- Christian Schoepplein
<[EMAIL PROTECTED]> wrote:
> Hi,
>
> On Tue, Apr 18, 2006 at 02:16:28PM +0800,
Thanks for your info. So far the code looks readable enough to make the
necessary changes.
Ron
Christian Schoepplein wrote:
Hi Ron,
On Tue, Apr 18, 2006 at 04:10:15PM +0200, Ron Rademaker wrote:
I want to add a field 'planned' to a ticket, so my customers can see
when we'll fix their prob
Igor Macedo wrote:
Probably your OTRS is installed by rpm.
If is this correct, run this command by root:
# rpm -ev otrs-2.0.4-01
This will only remove the OTRS software. The database will still be
there...
Nils Breunese.
___
OTRS mailing list:
David Ang wrote:
i am trying to upgrade my plesk on my server and get this error in
the end:
Check for components installation status
Reading system installed packages...done.
Download file plesk-8.0.0-fc2-i386.hdr.gz: 48%..100% done
Download file plesk-8.0.0-fc2-i386.hdr.gz: 26%..100% done
R
Evan Dorn schreef:
I've managed about 2/3 of an install on a shared account, and it seems
possible to do the rest, I just haven't had the time.
But Nic is right in that the documentation certainly doesn't describe
how to do it without root access. If/when I finish it (next week,
perhaps)
anyone running OTRS behind a load balancer? I'd like to run identical
instances of OTRS on many machines behind a balancer. Is there any
documentation on this?
-Mike
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.o
Hi,
Probably your OTRS is installed by rpm.
If is this correct, run this command by root:
# rpm -ev otrs-2.0.4-01
Regards,
Igor
David Ang escreveu:
hi all
i have installed otrs - via compiling and building and configuring.
now otrs resides in /opt/otrs
any idea how to u
hi all
i have installed otrs - via compiling and building and configuring.
now otrs resides in /opt/otrs
any idea how to uninstall everything?
i am trying to upgrade my plesk on my server and get this error in the end:
Check for components installation status
Reading system installed packages
Hi Guillaume ,
I think there is mention of this little 'problem' in the manual , and it
states that (unfortunately) only in the 1.3 manual :
http://doc.otrs.org/1.3/en/html/ldap-integration.html#LDAP-INTEGRATION-AD-PREPARATIONS
So I would suggest going back to the local DB , create a user giv
Hi,
On Tue, Apr 18, 2006 at 02:16:28PM +0800, ?? wrote:
>there have any one have test OTRS's performance?
>
>i just do sample test... on P3 866 with 128M RAM... when i submit a
>transaction, there spend almost 15 M RAM...and 2% process time..
>
>If i bulid a OTRS system for 100 concurrent us
Hi Jason,
On Tue, Apr 18, 2006 at 07:45:13AM -0400, Jason Loven wrote:
>As I mentioned in an email posting yesterday I have not been able to use
>mod_perl with OTRS. When I set up apache (apache2 / mod_perl2) per the OTRS
>instructions I get the following error during startup?
>
>
>
>[Mon Apr 17
Hi Ron,
On Tue, Apr 18, 2006 at 04:10:15PM +0200, Ron Rademaker wrote:
>I want to add a field 'planned' to a ticket, so my customers can see
>when we'll fix their problems and the other people here can see when
>they are supposed to work on what tickets. Is the free field the only
>way to go he
Hello,
On Tue, Apr 18, 2006 at 11:27:22AM -0300, Thiago Germano Beier wrote:
>how can I disable at the customer.pl the option for customer sign in (the
>option "create account" ?
Insert
$Self->{CustomerPanelCreateAccount} = 0;
into your Kernel/Config.pm file or disable this setting via the
thank you,
I will read up and experiment with generic
agent.
--
Brigitte Calderwood
LESD
79 Technology Support @ Verrado
Telephone:
623.547.1305
[EMAIL PROTECTED]
On
Monday, April 17, 2006 2:04 PM, Marino,
Paul <[EMAIL PROTECTED]> wrote:
>Re:
[otrs] Removing email tickets
>Well
there a
Hi folks how can I disable at the customer.pl the option for customer sign in (the option "create account" ? Create AccountSalutation: Firstname: Lastname: Email/Login: regards, BeierThiago Beier
Yahoo! doce lar. Faça do Yahoo! sua h
Hello all,
I've just installed OTRS and it looks to nearly suite all my needs.
There are just a few things I want to change, maybe I can easily do this
with configuration, maybe I have to do some code editing (which would be
a big problem, but I prefer configuration). Here's a list of the this
Hi again,
All works fine now. My test users accounts don't have mail in there
users settings !!! Is that why.
But now, I can't login into root (admin otrs). Anyone have an idea ?
When I log into root, OTRS search into Active Directory a root user.
How can I say: users=Active Directory and Admi
I have a OTRS 1.1.0 and moved it to OTRS 2.0.2 with all the database
schema changes sqls etc.(1.0->1.1->1.2->1.3->2.0)
All seems to be fine. But one of the thing is now the customerid is not
displaying all the customers as were in old OTRS!?
Can someone please point it where i went wrong or som
As I mentioned in an email posting yesterday I have not been
able to use mod_perl with OTRS. When I set up apache (apache2 / mod_perl2) per
the OTRS instructions I get the following error during startup…
[Mon Apr 17 18:41:54 2006] [error] Can't locate
Apache/RequestRec.pm in @INC (@INC
Hi,
I am having trouble setting up helpdesk operatives. I have set-up customers
and assigned them to groups and this appears to work ok. I have set-up a number
of queues and tried to assign them correctly, I think.
When I log in as a customer I click on the 'To' section and select the
queue
hi,
This is my Config.pm file:
# #
# INTEGRATION ACTIVE DIRECTORY
# #
$Self->{'AuthModule'} = 'Kernel::System::Auth::LDAP';
$Self->{'AuthModule::LDAP::Host'} = 'host
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