Hi,
Abdelrahman schrieb:
ALEX, THANKS!
I had to add somethings to ticket.pm but it worked like a charm.
Although i wasn't satisfied by the graph generated
Is there a way to generate a bar graph instead of the broken line..
See ~/Kernel/Module/SystemStats.pm
You can use Graph(|Line|Ba
Hi,
I
find my OTRS is not accepting incoming mails by itself. I have download all my
incoming mails manually using “postmasterpop3.pl -f -d 2”
And
each time I run this module I get this error message
Can't
open file: 'process_id.MYI'. (errno: 145), SQL: 'SELECT process_
nam
Hi Jurgen,
great that you managed to write your of generic agent module.
After knowing how it works, you are able to customize OTRS to your very
special needs, never thought before of being able to realize this. I
think OTRS is really great.
I have only one problem left. I have also copied a
Hi James,
What mail system do you use on the linux box? Is it its own MTA or has it to
use another box as mail relay?
Do you already have POP3 mailboxes to use with OTRS?
Kind regards
Falko Zurell
Head of Application Management
I-D Media AG
Tel.: +49-30-25947-357
- Original Message -
Hello,
I have just successfully installed otrs on a linux suse 9 server platform.
Unfortunately, i am kind of defeated to configure it up for use(especially the
mailing part)? Can any buddy help out with this?
If you can help can i have your contacts eg phone no. or msn ?
Regards,
James Yogo
Hello,
I have just successfully installed otrs on a linux suse 9 server platform.
Unfortunately, i am kind of defeated to configure it up for use(especially the
mailing part)? Can any buddy help out with this?
If you can help can i have your contacts eg phone no. or msn ?
Regards,
James Yogo
Hello.
Are there safeguards to prevent multiple customer signups via customer.pl?
If so, how to enable them? I just want to set the system up so no one can
'play' with the system e.g. making several submissions with fake e-mails,
etc..
Also, will new signups be re-sent if someone uses the
The supervisors for the support teem at my company have asked me the same thing and I have found there is no existing way to do this so some time in the next couple of months I will be writing a set of new report for the stats module among other things at which time I will post them on Sourceforge
Hi,
This is my first post to this list, as I am new to using
OTRS. We’ve implemented the system and it’s working very well
for us. The only issue is I have several customer support agents and I
can’t figure out how to monitor their progress and actions. Most
basically, I’d like to kn
Thanks for the reply! I’ll give it a
whirl.
Thank you,
Jason
Loven
Manager
- Technical Services Department
Computer Associates, Inc.
36 Thurber Blvd, Smithfield RI 02917
Phone: (401)232-2600, Fax: (401)232-7778
Email: [EMAIL PROTECTED]
Web: http://www.cainetserv.com/
ALEX, THANKS!
I had to add somethings to ticket.pm but it worked like a charm.
Although i wasn't satisfied by the graph generated
Is there a way to generate a bar graph instead of the broken line..
Also,
I have another question,
it there a way to map my ldap groups to the customer groups
Dear Alexander
Alexander Scholler schreef:
It can be configured => PostmasterFollowUpState
I set it to "new - extended", a new state of type "new" I added to
OTRS with "System > States"-setup.
I have configured an additional state "new followup" and when a followup
is received for an existi
works very well
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Jason LovenSent:
12 May 2006 16:57To: User questions and discussions about
OTRS.orgSubject: [otrs] Crystal Reports
Anyone using Crystal Reports with
OTRS? I was thinking of taking a stab at it via MySQL ODBC
2006/5/17, Richard Hinkamp - BeSite <[EMAIL PROTECTED]>:
First: Don't repost the question if you don't get an answer right awayplease!
I thougth that de message don send to list sorry for that
Second: Could you be more clear about your problem? I don't understandwhat your trying to say.
ok, sorry
First: Don't repost the question if you don't get an answer right away
please!
Second: Could you be more clear about your problem? I don't understand
what your trying to say.
Regards,
Richard
Carlos Luis Sánchez Bocanegra wrote:
Hi list!, Im began in otrs, i have one question relative to de Ba
Hi list!, Im began in otrs, i have one question relative to de Backend
Database, I'm interested modyficate some fields in de customer_user
(too fees fields :-() I try do it in Kernel/Config.m but then crash
apachesame examples of Config.pm all togetherthx.
__
Hello all.
How can I make automatically notification for team leader when any
ticket is timeover?
Thanks
Honza
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cg
> Hi,
>
> A customer of us does support for multiple customers of his. Every
> customer has his own queue with all the settings and e-mail addresses
> etc. He wants the ticket number or hook to contain a part of the queue
> name. So when someone calls and says I have ticket nr XYZ-0123456,
he
Richard Hinkamp wrote:
A customer of us does support for multiple customers of his. Every
customer has his own queue with all the settings and e-mail
addresses etc. He wants the ticket number or hook to contain a part
of the queue name. So when someone calls and says I have ticket nr
XYZ-
Hi,
A customer of us does support for multiple customers of his. Every
customer has his own queue with all the settings and e-mail addresses
etc. He wants the ticket number or hook to contain a part of the queue
name. So when someone calls and says I have ticket nr XYZ-0123456, he
knows it's
Where Can I access company tickets
interface (if there is any)?
Da:
[EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Per conto di KartheeK
Inviato: mercoledì 17 maggio 2006
8.10
A: User questions and discussions
about OTRS.org
Oggetto: Re: [otrs] Customer and
Compay ticket
If you have access to browse the database (through phpMyAdmin for instance),
then you could find what charset is mostly used by viewing the the
'a_content_type' -field in the 'article' table.
SQL query:
SELECT `a_content_type` , `a_from` , `a_to`
FROM `article`
/Mikke
> -Ursprungligt
Hi list!, Im began in otrs, i have one question relative to de Backend
Database, I'm interested modyficate some fields in de customer_user
(too fees fields :-() I try do it in Kernel/Config.m but then crash
apachesame examples of Config.pm all togetherthx.
__
Is there other chatset that I can use besides 'iso-8859-1' and 'utf-8'. I tried
this two variables the both does not work
-Original Message-
From: Nils Breunese (Lemonbit Internet) [mailto:[EMAIL PROTECTED]
Sent: 15 May 2006 01:02 PM
To: User questions and discussions about OTRS.org
Sub
Hi all,
often discussed on the lists (english as well as german): the
availability of statistic extensions on OTRS.
I now wrote some extensions posted in this mail.
This is the approach I followed:
1) Basically I had to understand the DB-schema
ftp://ftp.otrs.org/pub/otrs/misc/otrs-2.0-data
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