[otrs] Wrong From address in automatically generated email

In "Auto Response Management", I've set "Auto Response From" to one of our internal email addresses. OTRS generates automatic emails back, but the From address is "[EMAIL PROTECTED]", not the email address I've entered. Anyone know why? ___ O

Re: [otrs] Close Ticket

Hi, Gonzalo Balatti schrieb: I need that when the time of escalation comes to 0, the priority is increased. You have to Set TimeInterval to the same value like queue escalation. The parameter timeInterval wherefrom it is? I don't know where to set it if you use $HOME/bin/GenericAgent.pl

[otrs] Is it okay to add 'robots.txt' in otrs dir without internal search interference?

Hello. Is it okay to add 'robots.txt' in the 'otrs' directory without causing problems with the search features internal to the software when logged in via the admin side or user's side? What I mean is, if I add robots.txt listing all of the subdirectories, I still, of course, need to be able

Re: [otrs] Close Ticket

I need that when the time of escalation comes to 0, the priority is increased. The parameter timeInterval wherefrom it is? Saludos, Ing. Gonzalo Balatti Viera - CSU IBM Uruguay. Plaza Independencia 721. Teléfono 902 36 17  Int 5705. Alexander Scholler <[EMAIL PROTECTED]> Sent by: [

Re: [otrs] Close Ticket

Alex where I locate the parameter TimeInterval??   $Param{New}->{"TimeInterval"} = $Param{New}->{"TimeInterval"} * 60; In that place it has to be located of the GenericAgent.pm? Have I to edit the AutoPriorityIncrease.pm and send the parameter to it? Thank you very much and he forgives th

[otrs] New tickets color

Hi In previous version 1.3 , when the arrived new ticket appears in red, and when changed state “tickete answared” to YES the ticket appears in black. In this version 2.4 all tickets arrived appear in black, Can I modify this? -- Ing Ma. Guadalupe Hernandez Loaiza Benology SA de CV

RE: [otrs] smtp problem

Hi, I forgot to include this small test. Microsoft Windows [Version 5.2.3790] (C) Copyright 1985-2003 Microsoft Corp. ping mail.deicorp.net Pinging mail.deicorp.net [xxx.xxx.xxx.xxx] with 32 bytes of data: Reply from xxx.xxx.xxx.xxx: bytes=32 time<1ms TTL=64 Reply from xxx.xxx.xxx.xxx: bytes=3

RE: [otrs] smtp problem

Since we are ALL trying to trouble shoot this, here are some findings from us. We used [EMAIL PROTECTED] as a email address for the group id of [EMAIL PROTECTED] We found that the [EMAIL PROTECTED] would not work on any of our printers that needed to send alerts to the IT department, so we changed

Re: [otrs] smtp problem

Let us know how this test works out: Open a command prompt/shell on the computer that has OTRS installed Type in "TELNET [exchange.servername.here] 25" (where [exchange.servername.here] is your exchange/SMTP server). You should get a window that looks like this: #telnet infiniti.lala.com 25 #Tryi

[otrs] smtp problem

We changed from our Postfix on Linux mail server system to Exchange also a few weeks ago, and it killed our mail notification. Our new IT security policy probably means that OTRS never will be routed through exchange. I have been looking at alternative solutions, specifically setting up sendmail o

RE: [otrs] smtp problem

Hrm..that is a good one then.   I still have not been able to pull email in Windows.  How can you run these cron jobs?     Joseph Atkins CMEAC, INC. 1960 Cross Beam Drive, Suite 500 Charlotte, NC 28217 704-329-0222 ext. 209     From: [EMAIL PROTECTED] [mailto:[EMAIL

RE: [otrs] smtp problem

Yes that address is now in, but it still refuses to connect. I should have stated, that otrs will not smtp to ANY public relay sites, that allow relay… i.e. mail.cfl.rr.com       Tom French Network Administrator DEI Services Corp. 7213 Sandscove Court Suite One

RE: [otrs] smtp problem

Did you open up relay for that ip address?  If you don’t exchange isn’t going ot allow it to connect.     Joseph Atkins CMEAC, INC. 1960 Cross Beam Drive, Suite 500 Charlotte, NC 28217 704-329-0222 ext. 209     From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behal

RE: [otrs] smtp problem

Joseph,   That makes sense, except the exchange server is on the same network inside of our firewall, as the otrs server is located. The otrs server is on 192.168.111.31 and the exchange server is 192.168.112.2 via our firewall, which allows for that path of traffic.   I am still scrat

RE: [otrs] smtp problem

Exchange itself does not naturally allow outside services to access it’s SMTP.  What your probably going to have to do is open relaying in the SMTP connector.  Be very careful and make sure you specify the computers that you want relaying open for…if you don’t you can be opening yourself up

[otrs] smtp problem

We have tried reading the documentation, and setting the ip address and the public ip or fqdn for our exchange server to send an email from OTRS When a new ticket is generated. Nothing seems to work, can anyone think of how to approach this problem.?   ERROR: OTRS-CGI-10 Perl: 5.8.6 OS:

[otrs] File Uploads and File Manager in Windows Problems

I cannot seem to upload files on tickets using the default Windows install.  Has anyone had this problem and knows how to correct it.  I also tried installed the optional File Manager addon, I set the default path to “C:\FileUpload” it will allow me to create a directory but will not allow

[otrs] escalation

Hi all, I'm little bit confused how the escalations work. Now when ticket have reached the escalation time, I can not get the queue view before I lock the ticket for me or move it to another queue. What I need is to reset escalation time after set "pending" status or to have possibility to g