Hi guys,
just completed a fresh install of otrs 2.0.4-01
everything seemed to be ok, but im having issues adding users. it
basically sits there for a few minutes and comes back with a 500 server
error.
also when i try to send the email that the documentation suggests it
comes back with an
You need the ticket ID for matching replies to the ticket (without a
ticket number it wil create a new ticket).
You could always use a non-standard ticket hook (default is Ticket#),
you could change that to something else. See
Kernel/Config/Ticket/Ticket.pm for the config correct setting.
I think I'm misunderstood , I don't want to make system wide changes ,
only to certain tickets. By your reply i am thinking this is an
impossible task :)
Richard Hinkamp - BeSite wrote:
You need the ticket ID for matching replies to the ticket (without a
ticket number it wil create a new
Mercator GmbH wrote:
the GUI? See http://lists.otrs.org/pipermail/otrs/2006-August/
012068.html for the original post that said escaping the @-sign
worked. Also note that that archived mail has @ replaced by
_at_,
the original mail has just @.
I have read the article. Actually, in my
Mercator GmbH wrote:
By the way: I don´t see ANY images. I think that´s an alias problem
with Apache. I have read some articles. Problem is that the
newsgroups are not searchable (right??) and I cannot find the
article anymore.
Using Google you can search anything. :o) Just use
Mercator GmbH wrote:
Try using \@ instead of @ in the username. This was mentioned
on this
list recently. (Yes, the GUI should probably make this just
work.)
Nils,
what if I use the PostMaster.pl instead with procmail? don´t know
how to use it, but read in the manual about this
Mercator GmbH wrote:
Nils, or could I use the .fetchmailrc instead?? I don´t know why..
I got ONE ticket created! Maybe because I was playing with
fetchmail or with procmail...
Yes, it's also possible to use fetchmail. All the options of
receiving mail are in the manual:
Again? They showed up before? How did you install OTRS
(.rpm/.tar.gz)? I have the following in my vhost config for the images:
Alias /otrs-web/ /opt/otrs/var/httpd/htdocs/
yes, they showed up before, but on my old server, which is GONE!!! The new sever-hoster installed OTRS as
I use PostMasterPOP3.pl myself, as it's the easiest way. Have you
read the chapter on 'Receiving emails' (http://doc.otrs.org/2.0/en/
html/x1192.html)?
yes, over and over.. ;-))
___
OTRS mailing list: otrs - Webpage:
Title: Multiple email recipients in To: field when opening new email ticket
Hi
I have tried to resolve this myself, but could use some feedback from the forum. Does anybody know if it is possible to pick multiple To: email addresses using Take this Customer button when opening a new email
Hello,
A question about the way OTRS works. Let's say:
-You receive support requests at [EMAIL PROTECTED]
-You, as an agent, need to open a ticket, so you open a ticket which
will have [EMAIL PROTECTED] as email address
-The ticket finishes in a queue where follow up after close it's not
Hallo.
Du sollst ja nicht bei 2.0 bleiben, sondern erstmal testen, ob das
Update auf 2.0 erfolgreich ist. Wenn ja, updatest du weiter auf 2.1.
--
Mit freundlichen Grüssen
André Bauer
System: Debian 3.1 / Apache 2.0.54 / MySQL 4.1.11 / OTRS 2.0.4
m
Hallo,
On Tue, Aug 29, 2006 at 04:34:54PM +0200, Bozidar Lukovic wrote:
Wahrscheinlich ist das Problem mit den Repositories längst gelöst
[...]
Ja, ist es. Die stabilen Pakete für die 2.0.4 sollten wieder wie gewohnt
aus dem Online Repository installierbar sein.
Ist das Downloaden der Packete
Hallo,
On Wed, Aug 30, 2006 at 01:29:15PM +0200, Dennis Mohn wrote:
Heinz Meyer schrieb:
Wo kann ich einstellen, dass OTRS ein POP3-Postfach jede Minute
abfragt und nicht - wie scheinbar voreingestellt - alle 10 Minuten??
Das wird über die Cronjobs gesteuert.
Genau.
Bei einem
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