RE: [otrs] OTRS, mod_perl2 and Apache2 on CentOS 4.4

2006-11-13 Thread Jeff Engstrom
> -Original Message- > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of > Nils Breunese (Lemonbit) > Sent: Monday, November 13, 2006 7:41 PM > To: User questions and discussions about OTRS.org > Subject: Re: [otrs] OTRS, mod_perl2 and Apache2 on CentOS 4.4 > > Vittal Aithal w

RE: [otrs] OTRS, mod_perl2 and Apache2 on CentOS 4.4

2006-11-13 Thread Jeff Engstrom
> -Original Message- > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of > Vittal Aithal > Sent: Monday, November 13, 2006 1:35 AM > To: User questions and discussions about OTRS.org > Subject: Re: [otrs] OTRS, mod_perl2 and Apache2 on CentOS 4.4 > > > Has anyone else run in

Re: [otrs] OTRS, mod_perl2 and Apache2 on CentOS 4.4

2006-11-13 Thread Nils Breunese (Lemonbit)
Vittal Aithal wrote: Has anyone else run into trouble getting OTRS to run correctly on CentOS 4.x? The application runs extremely slow with mod_perl but setting mod_perl up breaks the whole site. Every error is related to not finding a module even though it should be in the path. I fol

Re: AW: AW: AW: [otrs] Where are customer and public FAQ

2006-11-13 Thread EDV Tekomedia
Hello Shawn, got it now working for linking from Ticket to FAQ. As already guessed it is a bad formed hardcoded link. In {otrs-home}/Kernel/System/LinkObject/FAQ.pm you need to change line 48 from FrontendDest => "Action=AgentFAQ&FAQID=", to FrontendDest => "Action=AgentFAQ&ItemID=", Concerning li

Re: AW: AW: AW: [otrs] Where are customer and public FAQ

2006-11-13 Thread EDV Tekomedia
Hello Shawn, no, it isn't. It's as you already mentioned a bad formed link. When you're looking fpr the sourcecode for linking from ticket to FAQ, it is in AgentTicketZoom.dtl, but there the link is built by $QData{"Text"} in this code, it doesn't make differences between linking to a FAQ or linkin

AW: AW: AW: [otrs] Where are customer and public FAQ

2006-11-13 Thread shawn.beasley
Markus > -Ursprüngliche Nachricht- > Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Im > Auftrag von EDV Tekomedia > Gesendet: Montag, 13. November 2006 12:25 > An: User questions and discussions about OTRS.org > Betreff: Re: AW: AW: [otrs] Where are customer and public FAQ > > Hello S

Re: RE: [otrs] Sending mail issue on Win32

2006-11-13 Thread Luca Martella
13-11-2006 Thanks a lot for your help! Now it works great! Luca Martella Unilab S.r.l. Development Team [EMAIL PROTECTED] === At 11-11-2006, 16.30.35 you wrote: === >Luca, > >In your default.pm you will find: > ># -

Re: AW: AW: [otrs] Where are customer and public FAQ

2006-11-13 Thread EDV Tekomedia
Hello Sean, yes, that was the switch. Noe the FAQs are also shown in customer- and public area. Thanks a lot! Greetings Markus [EMAIL PROTECTED] schrieb: > Hey Markus > >> -Ursprüngliche Nachricht- >> Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Im >> Auftrag von EDV Tekomedia >> Ge

AW: AW: [otrs] Where are customer and public FAQ

2006-11-13 Thread shawn.beasley
Hey Markus > -Ursprüngliche Nachricht- > Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Im > Auftrag von EDV Tekomedia > Gesendet: Freitag, 10. November 2006 13:02 > An: User questions and discussions about OTRS.org > Betreff: Re: AW: [otrs] Where are customer and public FAQ > > Hello

Re: [otrs] OTRS, mod_perl2 and Apache2 on CentOS 4.4

2006-11-13 Thread Vittal Aithal
Has anyone else run into trouble getting OTRS to run correctly on CentOS 4.x? The application runs extremely slow with mod_perl but setting mod_perl up breaks the whole site. Every error is related to not finding a module even though it should be in the path. I followed the instruction t