Dear all,
I have installed OTRS on linux. Whenever the customer opens a ticket
from Customer web interface I want that ticket also to be mailed to my
ID. Is it possible and if yes then how? Also when the agent replies the
ticket it should be mailed to customer's mail id. Can I also configure
my
Hi Davide,
Davide Bortolini schrieb:
> Hi all,
> i'm using otrs for manage requests from users. I need to set
> automatically a responsible id for each ticket comes from email. If i
> set ResponsibleAutoSet it sets responsible to uid 1.
> It is a way to set what responsible id I want??
As far as
Hello,
I have a little question about the customer organisation within
the OTRS. As far as I see it, there is no hierarchy visible when
it comes to the customer.
What I would like to have is a Customer, which can be customized
with some neccessary Informations and then some customer contacts
assi
I am running Microsft Ms SQL 2000 and I am getting an error while trying
to import the schema file.
erver: Msg 156, Level 15, State 1, Line 47
Incorrect syntax near the keyword 'system_user'.
Server: Msg 170, Level 15, State 1, Line 469
Line 469: Incorrect syntax near 'MAX'.
Server: Msg 170, Lev
Hello everyone,
I have just implemented otrs at my organization, but it is not working
out quite the way I need it to and I am hoping someone here can help.
We receive tickets from an external call center by email, usually in
HTML format with screen shots to help clarify problems to our technical
Hello,
we currently receive about 400 tickets per day, with a total of maybe
100.000 tickets in the system. OTRS is slowing down our server, so we
would like to put it on a dedicated machine (this machine would be
running both Apache & mySQL).
My spec:
1 x Intel 5130 Xeon Dual Core
2048 MB R
Hello,
we currently receive about 400 tickets per day, with a total of maybe
100.000 tickets in the system. OTRS is slowing down our server, so we
would like to put it on a dedicated machine (this machine would be
running both Apache & mySQL).
My spec:
1 x Intel 5130 Xeon Dual Core
2048 MB R
Hi all,
i'm using otrs for manage requests from users. I need to set automatically
a responsible id for each ticket comes from email. If i set
ResponsibleAutoSet it sets responsible to uid 1.
It is a way to set what responsible id I want??
Thanx
Davide Bortolini__
What code page or trick have I use
to determine queue name, which was defined (in admin interface) using
interational symbols
???
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Amit Jain wrote:
Software error:
Cant write /opt/otrs/var/log/Ticketcounter.log: at
../..//Kernel/System/Ticket/ Number/DateChechsum.pm line 87
I created one file too Ticketcounter.log in /opt/otrs/var/log/ and
set the permissions to 775, but still it gives same error.
Please help as
Dear All,
Whenever I try to create a new ticket and click on send mail, I get the
following error.
Software error:
Cant write /opt/otrs/var/log/Ticketcounter.log: at
../..//Kernel/System/Ticket/ Number/DateChechsum.pm line 87
I created one file too Ticketcounter.log in /opt/o
Oleg O. Orlov wrote:
I know Ticket zoom mode is for more convenient
view of Ticket for Staff
But, it would be perfect to have
"Full expanded view" :
In this view we expect reads all notes in one long list with authors
labels.
Please answer, how to resolve this by changing config
or do you pl
I know Ticket zoom mode is for more convenient
view of Ticket for Staff
But, it would be perfect to have
"Full expanded view" :
In this view we expect reads all notes in one long list with authors
labels.
Please answer, how to resolve this by changing config
or do you planing something like thi
Can someone please help me
I need help with cron jobs, I have set up the postmaster pop3 account,
have checked cron services and they are running. Please advise
I have activated custemergroupsupport and still can not see list of
users
Thanks
Mamkwa
Sorry for that late answer, but at least is something :-)
>From 2.0.4 DB
mysql> select * from groups;
++---+--+--+-+---+--
---+---+
| id | name | comments | valid_id | create_time | create_by |
change_time
-- Forwarded message --
From: Ramziddin Artykov <[EMAIL PROTECTED]>
Date: Jan 30, 2007 2:18 PM
Subject: Re: Possible solution to your "[otrs] Notification problems"
To: Armando De la Re Vega <[EMAIL PROTECTED]>
Hi Armando
Thanks for your fast reply and help.Although I have done a
This module just stored the temporary uoploaded files in FS (I think so).
What you're looking for is (in Sysconfig)
Ticket::StorageModule: ArticleStorageFS
The articles are stored in ~otrs/var/article
The kind of storage can be changed on-the-fly since v2.0(?) .
And can I store only the attachm
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