Hi,
my OTRS v2.1.4 runs
* under SuSE 9.3 Prof
* with Apache v1.3.34 (self-compiled)
* with mod_perl v1.29 (self-compiled, I don't know a newer version)
* in UTF8-mode with MySQL 4.1 and ArticleStorageFS
I have the problem that
* Attachments received by mail and downloaded within the agent-gui
I had the same problem with a new OTRS installation, while never had the
problem before.
In the new installatio I used (as recommended) utf-8 charset.
I switched back from 'utf-8' to 'iso-8859-1' charset and the problem
disappeared.
Regards,
Peter
Van: [EMAIL PROTECTED]
Hi,
I have managed to get OTRS talking to our CRM system using a
table view. From this, we can pull relevant user information.
I have two problems, neither of wich are show-stoppers :)
When a ticket is created, either through an incoming email or
the Ticket-Email module,
Adam Getchell het volgende geschreven:
I'm looking to directly connect to the OTRS database (with Aquadata
Studio), so I can run some reports not in the system.
Before I do that, I have to allow my host to connect to MySQL.
Before I do that, I have to be able to login to the OTRS database
im just curious about what you mean by everything else about it is useless.
what doesnt work for you?
Mike Conigliaro
ProActive Technologies
[EMAIL PROTECTED]
203.239.0440 ext:317
www.getproactivenow.com
Maurice James Ny wrote:
It look like this feature is only good for creating tickets in
ok, than possibly some other trouble.
will check more closely.
On 3/13/07, mike conigliaro [EMAIL PROTECTED] wrote:
as far as i know, otrs does not use php at all.
Mike Conigliaro
ProActive Technologies
[EMAIL PROTECTED]
203.239.0440 ext:317
www.getproactivenow.com
bradis wrote:
Hi!
:)
So, the default state on tickets after an agent replies to a customer
inquiry, seems to be closed succesful I'm not sure if this is the
default default, or if we have inadvertently changed it, but how can
we change it to default to open
John Blumel
I _think_ it's an alphabetical list. Similar thing happens with the queue
drop down if you allow customers to assign a queue. For that, we changed
the default queue entry to (Dispatch), not sure how easy this is to do with
regards to State.
On 3/14/07 13:39, John Blumel [EMAIL PROTECTED]
At 04:39 PM 3/14/2007, you wrote:
So, the default state on tickets after an agent replies to a
customer inquiry, seems to be closed succesful I'm not sure if
this is the default default, or if we have inadvertently changed it,
but how can we change it to default to open
OK, thanks to
Hello,
I wanted to build a custom agent that will do this:
Take emails from [EMAIL PROTECTED] with the ticket # in the ticket and place
it in the ticket in the same manner as if the subject was
[Ticket#2007etc]
The subject would only contain 2007 but not the [] or Ticket#
And these only come
Hallo.
Irgendwie streckt er mir immer mein Logo, was ich auf den PDF Ausdrucken haben
möchte. Dann habe ich mein Logo auf ein Höhe von 100px und die Restbreite mit
transparentem Hintergrund auf 700px aufgefüllt. Als gif gespeichert und
eingebunden.
Aber irgendwie zieht er sich immer noch
-BEGIN PGP SIGNED MESSAGE-
Hash: SHA1
Kann ich ansonsten die Pixelzahl von 700x100 irgendwo abändern?
z.B. in Kernel/System/PDF.pm, Zeilen 411f - wobei eine Aenderung da
nicht von Bestand sein duerfte im Falle eines Updates :)
viele Gruesse, Torsten Thau
- --
Torsten Thau, Dipl.
Bin OTRS-Neuling!
Kann mir jemand sagen, wie und wo ich das mit dem Filter einstellen kann.
Muss ich jede/n nicht gewünschte Absender/Begriff in die Werte-Liste
eintragen?
Hab' schon die 127ste Verhinderungsliste erstellt, weil Eintragslänge
begrenzt.
Spamassassin setzte ich nicht
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