Sándor Fehér írta:
Some additional info. I downgraded to 2.1.6 and it works fine with that.
Here is the relevant part of my Config.pm
# $DIBI$
$Self-{'SystemID'} = 10;
$Self-{'SecureMode'} = 1;
$Self-{'Organization'} = 'Blue System ';
$Self-{'LogModule::LogFile'} =
Mark,
Thought about this for a few minutes and thought about a few ways it could
be done. Automatically having the user login as a predefined user, but it
has to may draw-backs, one they would see every tck created by another
anonymous user and every junk ticket created by people playing around.
Sándor,
Looking at your log file, its not getting the user information, generally
when I see that I go to the map section of Config.pm. Looking at your line:
$Self-{UserSyncLDAPMap} = {
# DB - LDAP
Firstname = 'givenName',
Lastname = 'sn',
Sándor,
Sorry its still early here (US), searched the web for UserSyncLDAPMap and
found that The DB line is normally commented out. So would not think that
is you issue. I searched my 2.2 config and found that I do not have a
UserSyncLDAPMap in it. When I did my 2.2 LDAP, I started from the
If you go into the Sysconfig, you can go into the survey modules config
options and set the timeout, the email that the user gets, and so forth.
Once you've done that, which it is set by default, once a customer has a
ticket status changed they should get an email directing them to take
the
Hi,
according to
http://doc.otrs.org/developer/2.2/en/html/c684.html#custom-translation-f
ile
the way you should do it, is create a Custom Translation File
Kernel/Language/en_Custom.pm
(probably /opt/otrs/Kernel/Language/en_Custom.pm).
This way it might be simpler to update the system.
Greg Horne írta:
Greg,
Thank you for the response. I double checked everything but I can't
figure out what's the problem.
I reinstalled a new 2.2.1 with the default settings (mysql, utf8 and so
one).
I followed the 2.2 documentation and pasted the required section into my
Config.pm
Changed
Hi,
WHAT I HAVE DONE
*
I have installed Otrs 2.2.1 from sources on my Rhel 3, Mysql 3.23, Apache 2
and Perl 5.8 and also I have installed all perl modules (required and not)
in a directory near otrs, I mean, modules are in /home/haecotrs/perl and
otrs installation's folder
Do you have a MAP Array configured in Config.pm?
Looking at http://doc.otrs.org/2.2/en/html/x1572.html#customer-backend-ldap
They have a sample config section as shown below in part, the part of this
that I would look at is the map array : ,
Map = [
# note: Login, Email and
Thank you! I imagine I need to register the pm?
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
Gerhard Weber
Sent: Thursday, July 12, 2007 8:18 AM
To: otrs@otrs.org
Subject: [otrs] RE: Changing the Customer View
Hi,
according to
Is there a way to change the Company User registration in the Administration
Module so that the Email is not required? I need to load some test data and
the users won't be real users so they will not have valid email addresses.
Thank You
Jonathon
Greg Horne írta:
Do you have a MAP Array configured in Config.pm?
No. But I need not for that because I want to authenticate agents only
in this way.
Anyway I applied the section above but nothing has changed. (It worked
perfectly in 2.1.6 with the same settings)
Regards., Sandor
Looking
Sorry for the misunderstanding. I generally do Customers first (internal IT
shop) and then get the agents working last. Have never done one with agents
only using LDAP. I'll try to do an agent only config.pm against a test
install of 2.2 and see what happens, will be later in the day so if
Greg Horne írta:
Sorry for the misunderstanding. I generally do Customers first
(internal IT shop) and then get the agents working last. Have never
done one with agents only using LDAP. I'll try to do an agent only
config.pm against a test install of 2.2 and see what happens, will
be later
Hi all,
The API does not seem to provide any way to retrieve the ticket hook, is
anybody aware of a way to do this?
Many thanks
Patrick
--
Q: I want to be a sysadmin. What should I do?
A: Seek professional help.
--
Sándor Fehér írta:
Some additions. I added user sfeher in OTRS. Then I could log in using
LDAP authentication. But userdata synchronization did not perform (I
changed givenName in LDAP but nothing changed in OTRS). I saw an LDAP
related issue in Bugzilla. It might be similar problem than
Have you tried using blank password for user root
on installing OTRS database?
Yes, I just tried and it works **without** password.
I was deceived by the red remark next to the empty field, which
suggested me to enter a password.
Why does it say I should enter a password, when I shouldn't
Hi,
I emailed a few days ago about sending a receiving email within the
system. I think I got it setup, but the emails come in and then go out
6 hours after. I am not getting notifications when a new one comes in.
Is this normal? Do I need to change something in the config?
I have setup a second win32 server with 2.2.1 installed and would like
to migrate my existing win32 2.1.7 data and configurations over. I want
to keep the 2.1.7 in use and experiment on the 2.2.1 system with my real
data and users. Has anyone tried this yet? I have tried using the
MySQL
Obviously, Auto Close is pretty self explanatory. But I tried one, the
pending auto close+ and once the pending time expired it showed
pending -21 min and it did not close. Can some one give me a little
more info on the pending auto close and the difference between + and
-?
Thanks,
Simple:
pending auto close+ -- pending for auto close successfully
pending auto close- -- pending for auto close unsuccessful
On 7/12/07, Shue, Daniel G. [EMAIL PROTECTED] wrote:
Obviously, Auto Close is pretty self explanatory. But I tried one, the
pending auto close+ and once the
Hi, you have put a line in file Defaults.pm:
[EMAIL PROTECTED]:/usr/share/otrs/Kernel/Config# cat Defaults.pm |grep Pending
$Self-{'Ticket::Frontend::PendingDiffTime'} = '604800';
(60seg. * 60min. * 24h * 7days = 604800seg.)
Atte.
Gustavo Azambuja
On 7/3/07, Ingmar Koecher [
On Thu, 12 Jul 2007 05:49:13 -0400, Greg Horne [EMAIL PROTECTED] said:
Mark,
Thought about this for a few minutes and thought about a few ways it
could
be done. Automatically having the user login as a predefined user, but
it
has to may draw-backs, one they would see every tck created by
Hi, we have lot of much tickets in state open, i want close all tickets
without response of my clients in last week.
With Generic Agent i dont do this, this is correct?
How i do this?
--
Saludos,
Gustavo Azambuja
Linux User: 275813
http://gazambuja.ideas3.com
-
Inside a corp network is not the public at large.
I understand wanting a single sign on system. Are all the users in a
standard environment? If so what type?
May be that HTTPBasicAuth is a solution for you. Something worth looking
into.
GEH
-Original Message-
From: [EMAIL
Hi,
I've manually installed v2.2.1 on Debian Etch and I'm working my way
through the configuration process.
I have LDAP Authentication working for both Agents and Users.
What I'm not clear about is whether I need to create the initial agent
and user accounts in OTRS.
At the moment I do.
I have
I've actually been curious about this feature/ability in the past.
Is this possible with OTRS? I've been doing it manually for the past
six months.
-Jeff
On Jul 12, 2007, at 1:33 PM, Gustavo Azambuja wrote:
Hi, we have lot of much tickets in state open, i want close all
tickets
Hallo!
Schau mal im Adminbereich in der Sysconfig unter
Frontend::Agent::ModuleRegistration nach.
Dort sind alle Icons angegeben die in der Leiste angezeigt werden.
Gruß
Martin Thielsch
-Ursprüngliche Nachricht-
Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Im Auftrag von [EMAIL
Ok,
danke schaue ich mir gleich mal an
Mit freundlichen Grüßen
Nick Winger
EDV Support
Semizen EDV GmbH
c/o
Niedermeyer Gmbh
Talpagasse 1a, 1231 Wien
IT / Technologie
Tel.: +43-1-91880
Fax.: +43-1-91880-380
Von: [EMAIL PROTECTED] [mailto:[EMAIL
Also ichhabe die änderungen gemacht in den templates doch leider sehe noch
keinen grafischen unterschied.
Weiss jemand, muss ich otrs neustarten oder den webserver damit das den neuen
effekt annimmt ?
Mit freundlichen Grüßen
Nick Winger
EDV Support
Semizen EDV GmbH
c/o
Niedermeyer
Hallo Liste,
bin ganz neu bei OTRS - und habe auch schon eine Frage.
Kann man die Liste der angezeigten Queues im Kunden Webinterface so anpassen,
dass nur eine ganz bestimmte Queue angezeigt wird?
(Woher weiß sonst der Kunde, welche die richtige Queue ist bzw. möchte ich ja
evtl. nicht, dass
Hallo Liste,
warum kann ein Customer bei seinen eingestellten Tickets selbst den Status
ändern??? Man kann sogar ein geschlossenes Ticket wieder auf offen stellen.
Bug oder Feature?
Grüße
Chris
_
HÜBNER GmbH
Sitz: Kassel . Deutschland .
Hallo zusammen!
Wir nutzen hier OTRS 2.1.3 in einer Windows-Umgebungund lassen die mails via
POP3 von unserem Exchange-Server holen.
Nun wa aus unerfindlichen Gründen der POP3-Server vom Exchange abgeschaltet.
Nachdem er wieder aktiviert wurde, wurden zwar alle mails vom Konto abgeholt,
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