Hi list!
When i choose to set a ticket as waiting and give in a date, how do i
manage this ticket to be hidden until the given date?
Btw. Is there a english forum and/or tecnical-faq for otrs somewhere?
--
Best regards
Mikkel Robin Nielsen
WorldWeb Interactive A/S
Idyl 9A
DK-6000 Kolding
Hi,
We are running OTRS 2.1.6 with the latest available FAQ module for this
platform.
Beofre this version (it was on OTRS 2.0 I guess), clicking on the FAQ
link while composing a response to a Ticket would bring the faq content,
and then clicking on cancel, and later on Close ticket from the
Hi Dan,
This did help me too. In case that anyone is interested. This is the code I had
to add between the config items
Ticket::Frontend::PreMenuModule###300-Priority and
Ticket::Frontend::PreMenuModule###420-Note in the file
Kernel/Config/Files/Ticket.xml:
ConfigItem
Hello folks,
I try to take a look at otrs.org or its subdomains, but nothing happens.
Although I can ping it.
Is there a problem wit the webserver?
Regards
Markus Nagel
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Archive:
hi all
i am using OTRS version 2.2.1.002 which seems have few bugs. the perl.exe and
httpd.exe keeps failing. i would like to upgrade to a bug free version. i would
like to know if there is any way i can upgrade the system by not losing any of
my existing data. should i perform any backup or
All right, heres what I see. You set the LDAP Params twice and I didn't
need them at all. You need to replace every instance of 'uid' with
'sAMAccountName.' I also had to layout the username differently. Thats
just what I see.
# CustomerUser
# (customer user ldap backend and
no the server was down the whole morning..
and i didn't receice mails form the mailing list for about 20 hours...
-Ursprüngliche Nachricht-
Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Auftrag von
Markus Nagel
Gesendet: Freitag, 21. September 2007 11:37
An: otrs@otrs.org
Betreff:
Perhaps I was a little too unconscious, Now everything works again
Markus Nagel schrieb:
Hello folks,
I try to take a look at otrs.org or its subdomains, but nothing happens.
Although I can ping it.
Is there a problem wit the webserver?
Regards
Markus Nagel
I have a proposal for a local mail client addon thats make it possible
to easy post a local mail as a case in OTRS.
The idea came from this plugin:
SuperOffice Mail Link by Anders Fahlstrom
Archive mail in SuperOffice CRM software from Thunderbird
Håvard Sørli wrote:
I have a proposal for a local mail client addon thats make it possible
to easy post a local mail as a case in OTRS.
The idea came from this plugin:
SuperOffice Mail Link by Anders Fahlstrom
Archive mail in SuperOffice CRM software from Thunderbird
Mikkel Nielsen wrote:
When i choose to set a ticket as waiting and give in a date, how
do i
manage this ticket to be hidden until the given date?
I don't know where you're looking and where you don't want the ticket
to show up (the ticket not even showing up in searches would be
On 21/09/07 13:29, Nils Breunese (Lemonbit) [EMAIL PROTECTED] wrote:
Mikkel Nielsen wrote:
When i choose to set a ticket as waiting and give in a date, how
do i
manage this ticket to be hidden until the given date?
I don't know where you're looking and where you don't want the ticket
to
Nils Breunese (Lemonbit) wrote:
When I have something sitting in my inbox that really should be sitting
in OTRS I just forward the message to OTRS.
The From (and other) information in OTRS gets wrong info with this
solution. When you answer the thicket you have to change To:
--
hs
Mikkel Nielsen wrote:
On 21/09/07 13:29, Nils Breunese (Lemonbit) [EMAIL PROTECTED]
wrote:
Mikkel Nielsen wrote:
When i choose to set a ticket as waiting and give in a date, how
do i manage this ticket to be hidden until the given date?
I don't know where you're looking and where you
Håvard Sørli wrote:
Nils Breunese (Lemonbit) wrote:
When I have something sitting in my inbox that really should be
sitting
in OTRS I just forward the message to OTRS.
The From (and other) information in OTRS gets wrong info with this
solution. When you answer the thicket you have to
On 21/09/07 14:07, Nils Breunese (Lemonbit) [EMAIL PROTECTED] wrote:
Mikkel Nielsen wrote:
On 21/09/07 13:29, Nils Breunese (Lemonbit) [EMAIL PROTECTED]
wrote:
Mikkel Nielsen wrote:
When i choose to set a ticket as waiting and give in a date, how
do i manage this ticket to be
I fell into that trap too. Iirc, what you need to do is to associate the SLA
to the customer user. IOW, each customer user can have different SLAs linked to
them.
hth
dp
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Mikkel Nielsen wrote:
On 21/09/07 14:07, Nils Breunese (Lemonbit) [EMAIL PROTECTED]
wrote:
Mikkel Nielsen wrote:
On 21/09/07 13:29, Nils Breunese (Lemonbit) [EMAIL PROTECTED]
wrote:
Mikkel Nielsen wrote:
When i choose to set a ticket as waiting and give in a date, how
do i manage this
On 21/09/07 14:33, Nils Breunese (Lemonbit) [EMAIL PROTECTED] wrote:
Mikkel Nielsen wrote:
On 21/09/07 14:07, Nils Breunese (Lemonbit) [EMAIL PROTECTED]
wrote:
Mikkel Nielsen wrote:
On 21/09/07 13:29, Nils Breunese (Lemonbit) [EMAIL PROTECTED]
wrote:
Mikkel Nielsen wrote:
Hi Havard!
On Fri, 21 Sep 2007, Håvard Sørli wrote:
Nils Breunese (Lemonbit) wrote:
When I have something sitting in my inbox that really should be sitting
in OTRS I just forward the message to OTRS.
The From (and other) information in OTRS gets wrong info with this
solution. When you
Hi Kurt,
PERFECT, that was the right hint!
Thanks for helping me!
Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Im Auftrag von
Kurt OConnor
Gesendet: Donnerstag, 20. September 2007 18:19
An: User questions and discussions about OTRS.org
Betreff: RE: [otrs]
Thanks. I found that Thunderbird has a extension that do this:
http://mailredirect.mozdev.org/
Create extension, just what I needed! Thanks!
Richard
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Archive: http://lists.otrs.org/pipermail/otrs
Nils Breunese (Lemonbit) wrote:
My mail client (Apple Mail) has the option to 'forward as original',
which works just fine in these cases.
Thanks. I found that Thunderbird has a extension that do this:
http://mailredirect.mozdev.org/
--
hs
___
OTRS
Rico Barth wrote:
a good solution is to add your user account to the OTRS mailbox-readers
and -writers. so you may copy the hole mail via your mailclient in this
folder. with this procedure you don't change mail headers.
You lose the procmail filtering and sorting with this solution.
--
hs
Hi folks,
First let me say that OTRS appears to be a great product! Kudos to the
developers!
We are in the process of evaluating our options for a
helpdesk/trouble-ticket system. I would really like to give OTRS a good
evaluation, but I'm having some problems. Our chosen solution must be able
I just recently set up a filter for this. It looks in the body for the email
address and then it markes the From with this address.
Barry Keyles
-Original Message-
From: Nils Breunese (Lemonbit) [mailto:[EMAIL PROTECTED]
Sent: Friday, September 21, 2007 5:12 AM
To: User questions and
Hi Peter,
Peter van Beugen schreef:
I use aspell and have done the following in config.pm
$Self-{'PreferencesGroups'}-{'SpellDict'} = {
'Prio' = '5000',
'Label' = 'Spelling Dictionary',
'PrefKey' = 'UserSpellDict',
'Module' =
This is one of mine in case you wanted to compare:
# AD/LDAP - working on and may explode at any point (I put this here
because our domain admins like to move objects at will).
$Self-{'AuthModule'} = 'Kernel::System::Auth::LDAP';
$Self-{'AuthModule::LDAP::Host'} =
Finally got it working...
I changed every entry of:
'cn=OTRS Admin,ou=Tuscaloosa - Sheet Mill,dc=tsteel,dc=com';
to:
'tsteel\OTRS'
and, to pull user data to the local DB, I added:
# UserSyncLDAPMap
# (map if agent should create/synced from LDAP to DB after login)
Hi everyone,
Thanks for the great product and awesome community support- Really a hit
for us. We've discovered a lot of great features through this mailing
list that have saved us a lot of time and effort.
Is there a way to move a ticket to a new queue while replying to it?
We've just
Barry Keyles wrote:
I just recently set up a filter for this. It looks in the body for the
email
address and then it markes the From with this address.
Could you share the filter with the rest of us?
--
hs
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Nils Breunese (Lemonbit) wrote:
When I have something sitting in my inbox that really should be
sitting in OTRS I just forward the message to OTRS.
The From (and other) information in OTRS gets wrong info with
this solution. When you answer the thicket you have to change To:
I
LQ Marshall wrote:
Nils Breunese (Lemonbit) wrote:
When I have something sitting in my inbox that really should be
sitting in OTRS I just forward the message to OTRS.
The From (and other) information in OTRS gets wrong info with
this solution. When you answer the thicket you have to change
Hallo,
in OTRS 2.2.2, installiert auf einem auf Debian Sarge basierendem
System, kommt es beim Übertragen eines Tickets an einen anderen Agenten
zu folgender Fehlermeldung:
Software error:
Modification of a read-only value attempted
at /usr/share/perl5/MIME/Decoder/QuotedPrint.pm line 151.
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