[otrs] ITSM - Config Item Definition for file upload and save

Dear Friend: And now I begin to study ITSM - Config Item function, but I need to define a field for file upload and save, does anyone could tell me that ITSM(1.091 Version) could fulfill this requirment. Best Regards Wayne N Zhang _

[otrs] Customer Follow Up Emails Turn Off Reminders

I have my system set up so that follow up emails from customers will reopen tickets that we've closed. That is all good and exactly how I want it to work. A problem I've noticed though is that if a customer sends an email in to a ticket that I have set to a "pending reminder" state, OTRS switc

Re: [otrs] Compose new Ticket as Agent

Hi, In my version of OTRS i needed a way for agent to create simple ticket (without email or phone) so i patched OTRS to do that by copying what is done for phone ticket and adding a new icon in the top bar. I don't know if it's the best way to do that but this is what i've done... 2008/3/13, Gl

Re: [otrs] Move Ticket Number to end of Subject Line and Ticket Description in Interface

Hi, Queue view is sort first by priority then by age. And there is a config option that tells weither the sort is ascending or descending. 2008/3/13, Andy Robbins <[EMAIL PROTECTED]>: > > > > > I was wondering if there is a way that you can modify OTRS so that ticket > numbers are appended to the

[otrs] Move Ticket Number to end of Subject Line and Ticket Description in Interface

I was wondering if there is a way that you can modify OTRS so that ticket numbers are appended to the end of the subject. Also, if we do this, will that affect the way the subject lines are displayed in QueueView? Also, would changing the location of the ticket # affect the feature in OTRS which ap

[otrs] subject line issue

i am trying to customize the ticket view so that it will always show the first subject submitted with a ticket rather than changing it with _every_ email sent to the ticket... is there a way to change this??? it makes it very hard to keep track of what is in a ticket if the subject line keeps

Re: [otrs] Compose new Ticket as Agent

Hi Achim, Hello I have got a little problem. When I am logged in as an agent to OTRS. There is only the possibility to compose new phone or email tickets. Is there a possibility to compose “customer” tickets w/o the email / phone status? Please elaborate your quetion a little. What would

Re: [otrs] Error cannot write to syslog with starting OTRS

Hi Enrique, Did you check write permissions on? Here is a good tip from Carlos. Run bin/otrs.SetPermissions maybe this will help iron things out. Carlos, *De:* [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] *En nombre de [

Re: [otrs] migrate otrs 2.0.1+ mysql to otrs 2.2.5 + oracle

Hi Luick, Greetings... Suddenly... out of the blue... I become the nominated "special one" to migrate my company's otrs. I have otrs 2.0.1 up and running... and I intent to migrate to otrs 2.2.5 with oracle 11g DB (since it's a policy agreement for company's DB). Since I'm new to otrs... I

[otrs] Compose new Ticket as Agent

Hello I have got a little problem. When I am logged in as an agent to OTRS. There is only the possibility to compose new phone or email tickets. Is there a possibility to compose "customer" tickets w/o the email / phone status? Regards Achim ___ OT