[otrs] Chinese characters displayed as garbage

Hi, I have some tickets from our clients, which are in Chinese. I guess they are using GB2312 encoding or something like that. In both notification email and zoom view of OTRS, those contents are always displayed as garbage no matter what encoding is applied. But I can view them by opening

[otrs] test

test Regards Ashwin Patil --- Robosoft Technologies - Come home to Technology Disclaimer: This email may contain confidential material. If you were not an intended recipient, please notify the sender and delete all copies. Emails to and from our

Re: [otrs] Auto response with Customer Username Password

I would keep it simple: - use their e-mail address as login account - send that data as login account together with the link - have themselves send/manage their passwords through the portal (customer.pl) See

[otrs] FW: [otrs-de] Verschiedensprachige Customer

Hello, It would be a very nice feature to be able to configure the preference of sending the (auto)reply, notification, including signatures and salutations, to a customer, based on their preferred language. Maybe already an existing feature request? Now I think the only alternative is using

[otrs] Newbie : OTRS on CentOS authenticating on Win2K3 LDAP

Hi all, I've just setup OTRS on my CentOS 5 box and I want it to authenticate the users against an active directory running on Windows 2003 Server. I've read somewhere that you need to load Windows Services for Linux in order to have additional UNIX options on an Active Directory user.

Re: [otrs] Newbie : OTRS on CentOS authenticating on Win2K3 LDAP

You do not need to have the CentOS box attached to the domain and you will not need the Windows Services for Unix/Linux.  Depending on how your AD is setup you may need to have a user with administration privileges that can be put into the config file to allow OTRS to search the domain for the

[otrs] Is SMTPS working on 2.4.0 beta 1 ???

Hi, all. This is my first message to the list. I'm testing OTRS 2.4.0 beta 1 because the release history tells that it supports secure SMTP for outgoing mails, an excellent feature missing in previous versions. I want to know if this feature is working correctly because I cannot make OTRS sends

[otrs] passing the wrong password in auto response

hi, i am using otrs 2.2 on debian system, i have set the parameter Login: OTRS_CUSTOMER_DATA_UserLogin Password: OTRS_CUSTOMER_DATA_UserPassword in the auto response, it is passing the UserLogin right, but not UserPassword. means passing the wrong password as, Password: goKW7Vf/VqbmM (as the

Re: [otrs] passing the wrong password in auto response

Yes, that looks like (part of) the (md5) encoded password as you will find also in the database. Which means the token works, but is not useful. I don't think that is something easy to fix, if at all possible. This also involves a security management. gr, Frans From: Amanpreet Singh

Re: [otrs] Newbie : OTRS on CentOS authenticating on Win2K3 LDAP

Thanks Davin, I've tried it again and it's still not working... I read somewhere that the server hosting the AD must also be a Global Catalog... do you know if this is a requirement? Was it the case on your configuration? Thanks Jan You do not need to have the CentOS box

[otrs] Two customers of a company can see each other tickets.

hi, i am new to otrs, using otrs 2.2 on debian system, what i want is, two customer of a company ABC can see each other tickets by clicking [image: CompanyTickets] CompanyTicketshttp://localhost/otrs/customer.pl?Action=CustomerTicketOverViewType=CompanyTickets (in customer.pl). how to set ??

[otrs] auto response password test-02

jvfmghmghm -- regards: Amanpreet Singh - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION

Re: [otrs] Newbie : OTRS on CentOS authenticating on Win2K3 LDAP

That's honestly one that I don't know the answer to.  Here's a php script I use to make sure that I can connect and query the AD domain controller (you will need to be sure that php-ldap is installed.: ?php     $dn = "basedn";     $attributes = array("displayname");     $filter = "(cn=*)";

Re: [otrs] Two customers of a company can see each other tickets.

Amanpreet Singh schrieb: hi, i am new to otrs, using otrs 2.2 on debian system, what i want is, two customer of a company ABC can see each other tickets by clicking Both users need the same customer id. -- Perl-Magazin: http://perl-magazin.de Perl-Nachrichten: http://perl-nachrichten.de

Re: [otrs] Newbie : OTRS on CentOS authenticating on Win2K3 LDAP

Tahnks! I'll give it a go... That's honestly one that I don't know the answer to. Here's a php script I use to make sure that I can connect and query the AD domain controller (you will need to be sure that php-ldap is installed.: ?php $dn = basedn; $attributes =

Re: [otrs] Is SMTPS working on 2.4.0 beta 1 ???

Hi Santiago, For me the Secure SMTP feature works but for one reason or another I do have to use port 465 instead of 587 for smtp.gmail.com in order to connect with my Google Apps for Domains mail account. If I try to use 587 I receive the message Can't connect to smtp.gmail.com: Bad file

[otrs] Customer Company DB and Customer User DB ?

Hi, Can you have one database with Customer Company and Customer ID and one with Customer Users ? Preferable where Customer Users gets built automagically from incoming/outgoing tickets to/from the customer ? --- Patrik Forsberg

Re: [otrs] Chinese characters displayed as garbage

Hi Arlene, You did not specify what character set your database uses, and what character set you have configured for OTRS for the Web interface. If your database does not have characters for those used in the email from the GB2312 it will use replacement characters; which will probably look as

Re: [otrs] Newbie : OTRS on CentOS authenticating on Win2K3 LDAP

__ Information from ESET NOD32 Antivirus, version of virus signature database 4056 (20090506) __ The message was checked by ESET NOD32 Antivirus. http://www.eset.com - OTRS mailing list: otrs - Webpage: http

Re: [otrs] Is SMTPS working on 2.4.0 beta 1 ???

Hi Michiel Thanks very much for your answer. I'm also using Google Apps for Domains mail account. The problem was solve, and it was the port number. I tried 465 and it worked!!! I originally use 587 because two things: 1) When using the accounts with IMAP in Thunderbird the connection to port

[otrs] Stats error

I get these errors while during step 2 of trying to create a report This was from the page Can't use string (0) as a HASH ref while strict refs in use at ../..//Kernel/Modules/AgentStats.pm line 1380. This was from the system log Wed May 6 09:03:12 2009 error OTRS-CGI-10

[otrs] Error: No Subaction!!

The New Users were getting a theme applied changing personal preferences - theme back to standard fixed the isses. 2.2 and 2.3 are _not_ compatible - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive:

[otrs] Regarding My SQL connection with OTRS

Hi I have installed OTRS on the SUSE Linux. When I am accessing the index.pl or customer.pl it is showing me following error: Can't connect to local MySQL server through socket '/var/lib/mysql/mysql.sock' (111) I have checked MySQL service is running. I have also tried to reconfigure the

Re: [otrs] Chinese characters displayed as garbage

Thank you, Michiel Beijen. We are always using utf-8 as default, so have no clue to solve the problem. Michiel Beijen wrote: Hi Arlene, You did not specify what character set your database uses, and what character set you have configured for OTRS for the Web interface. If your database

[otrs-de] Verschiedensprachige Customer

Hallo Liste, habe bisher zu meiner Anfrage noch keine Antwort. Mglw. wird das beim zweiten Anlauf besser ;-) Grüße Hai Liste, ein Teil der Kunden, die uns Support Mails schicken, sitzen im Ausland. Gibt es eine Möglichkeit die Standard Antworten wie z.B. die Benachrichtigung bei Anlage

Re: [otrs-de] Verschiedensprachige Customer

Hallo, Ich bin auch sehr interessiert in Alternativen, aber ich glaube das das jetzt nur möglich ist mit eine Queue per Sprache (deutsche Kunden, englischer Kunden etc., sogar mit eigene Mail Adresse). Es soll doch ein OTRS Feature sein, zu schicken abhängig die Kunde Sprache eingestellt.

Re: [otrs-de] Customer Auth via LDAP - Hilfestellung

Hallo, hab jetzt nochmal auf deiner Konfig basierend meine Konfiguration neu aufgesetzt und habe immer noch das gleiche Problem. habe dann die Konfiguration nochmal 'from scratch' neu aufgebaut, aber stehe noch vor dem selben Problem. Nochmal zusammengefasst: - Agents können sich via LDAP