[otrs] Limit customer email notification

Hey guys, Is it possible to limit status notifications to customers so that only state changes to "closed" gets sent out? Thanks! - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs

Re: [otrs] Adding Queue Name to 2.4 dashboard

Felix Kratzer wrote : Is there a list of params that are supported by QData()? Hi Felix, I don't know of a complete list, but chapter 8 of the developer manual on doc.otrs.org could be of help. I'm trying to guess the right parameter for "user who is having the ticket currently"... I wou

Re: [otrs] OTRS 2.4.3

Hi Martin, My Question: >> 3. There used to be a line at the top of each queue display: >> "Tickets shown: 1-6 - Page: 1 - Tickets available: 6 - All tickets: 8" >> The "8" above was a link that opened ALL tickets, locked or not, in >> that queue. Is there a way to re-enable that in 2.4.3? Or

Re: [otrs] Adding Queue Name to 2.4 dashboard

Is there a list of params that are supported by QData()? I'm trying to guess the right parameter for "user who is having the ticket currently"... Felix -Ursprüngliche Nachricht- Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag von ?? ?? Gesendet: Mittwoch, 19.

[otrs] OTRS notification sending problem

I have a problem with OTRS Notifications in a 2.4.2 installation (on a JumpBox server). This was upgraded from 2.3.1 this week. When OTRS sends out responses to tickets, it works fine. When OTRS sends out a notification (ie. Ticket Moved or New Ticket) I observe the log (below) in the /var/

Re: [otrs] Getting customer data for use in script

Hi Michiel I guess I didn’t express myself to well. I’ll try to explain a bit better. I’ve made a vbscript that will reset the password for a given user and then send the new password via SMS. I was thinking of having a button in OTRS that would do this. So that it would be easier for ou

Re: [otrs] OTRS 2.4.3

Hi, On 21.08.2009, at 15:08, Christian Meier | Medienzentrum wrote: For us the workflow is as follows: - a ticket was worked by agent A and agent B watched the ticket - agent A closes the ticket and agent B unsubscribes - the ticket gets a follow-up message => re-opened and locked by agent A -

Re: [otrs] OTRS 2.4.3

Hi Martin, >> 3. There used to be a line at the top of each queue display: >> "Tickets shown: 1-6 - Page: 1 - Tickets available: 6 - All tickets: 8" >> The "8" above was a link that opened ALL tickets, locked or not, in >> that queue. Is there a way to re-enable that in 2.4.3? Or am I stuck >>

Re: [otrs] otrs-manager on 2.4 fmw

On second page of Roadmap I can see: 0.7.0 N/AFeature request Support Linuxopen and the planning is: *Planning* Version 0.6.0 of ((OTRS-Manager)) - will presumably be released on 24.11.2008 , - is 95% completed (Updated 09.11.2008) and - is completely implemented. This is what I mean

Re: [otrs] otrs-manager on 2.4 fmw

What about support for another OS - seems to run only on Windows right now. -- “Don't eat anything you've ever seen advertised on TV” - Michael Pollan, author of "In Defense of Food" - OTRS mailing list: otrs - Webpage

Re: [otrs] OTRS 2.4.3

Hi Richard, On Aug 14, 2009, at 22:58 , Richard Stockton wrote: OS: RedHat Linux 5.3 (64 bit) Web: Apache 2.2.3 Perl: 5.8.8 We have recently updated our OTRS system (in place since 2002) to version 2.4.3. We are especially happy with the speed increases, and the "Support Assessment" package

Re: [otrs] otrs-manager on 2.4 fmw

On sf track Mario (I think tokaware's guy) has reported that Postgres will be the next supported DB... We should probably let them know that there is interest in otrs.manager to push them to release 0.6 version (mentioned to be ready for nov '8) and the 0.7. Try to perform a feature request at http

Re: [otrs] broken image in otrs.org

Yes but I don't think because home page images are correctly displayed. Now I'll analyze better the problem. Thank you again. MV On Fri, Aug 21, 2009 at 1:49 PM, Michiel Beijen wrote: > Could it be that you'd have installed an ad-blocker such as the > Ad-block-plus plugin for Firefox? have you by

Re: [otrs] otrs-manager on 2.4 fmw

Hi all, Do you know if it is available for other database than mysql? We use Oracle, and i'm not sure this tool supports it.. Bastien. 2009/8/20 Toma Marius > It is a tool which you can use to see situation, statistics about tickets, > establish SLA's, etc. > Read the documentation on tokawa

Re: [otrs] broken image in otrs.org

Could it be that you'd have installed an ad-blocker such as the Ad-block-plus plugin for Firefox? have you by accident added the images of otrs.org to a filter? I had that on one occasion... adding to a filter can be done by a quick right-click so can happen by accident... -- Michiel Beijen Softwar

[otrs] R: Re: broken image in otrs.org

So tx again and sorry for the wasted time . I ll check it w/ my proxy mgr - Messaggio originale - Da: David Holder Inviato: venerdì 21 agosto 2009 12:58 A: User questions and discussions about OTRS. Oggetto: Re: [otrs] broken image in otrs.org Hi Marco, That page is displaying correctl

Re: [otrs] broken image in otrs.org

Hi Marco, That page is displaying correctly for me, including the image. Regards, David On Fri, Aug 21, 2009 at 11:50 AM, Marco Vannini wrote: > Thank you and sorry... > [?] http://doc.otrs.org/2.4/en/html/x421.html for example and its image > http://doc.otrs.org/2.4/en/html/screenshots/homepa

Re: [otrs] broken image in otrs.org

Thank you and sorry... [?] http://doc.otrs.org/2.4/en/html/x421.html for example and its image http://doc.otrs.org/2.4/en/html/screenshots/homepage-otrs.png ? On Fri, Aug 21, 2009 at 12:42 PM, David Holder wrote: > Seems all OK for me.. > > On Fri, Aug 21, 2009 at 11:39 AM, Marco Vannini > w

Re: [otrs] broken image in otrs.org

the images seem to work for me. regards, Mayk Marco Vannini wrote: Ok, found it in otrs_itsm_book.pdf. BTW all images on site are really broke ? On Fri, Aug 21, 2009 at 12:36 PM, Marco Vannini mailto:marco.vann...@gmail.com>> wrote: Is it a my problem or all the images in otrs.org

Re: [otrs] broken image in otrs.org

Seems all OK for me.. On Fri, Aug 21, 2009 at 11:39 AM, Marco Vannini wrote: > Ok, found it in otrs_itsm_book.pdf. > BTW all images on site are really broke ? > > > On Fri, Aug 21, 2009 at 12:36 PM, Marco Vannini > wrote: > >> Is it a my problem or all the images in otrs.org are broken ? I was >

Re: [otrs] broken image in otrs.org

Ok, found it in otrs_itsm_book.pdf. BTW all images on site are really broke ? On Fri, Aug 21, 2009 at 12:36 PM, Marco Vannini wrote: > Is it a my problem or all the images in otrs.org are broken ? I was trying > to find the figure of ITIL workflow that I believe to have see there. > Ciao, > > MV

[otrs] broken image in otrs.org

Is it a my problem or all the images in otrs.org are broken ? I was trying to find the figure of ITIL workflow that I believe to have see there. Ciao, MV - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.

[otrs] Ticket Service pre-set in template

Hello, Im trying to set a service for a template on an email ticket. The problem is that the service drop down menu is not populated until you have chose a customer. We dont have specific services per customer so i'd like to find a way for service drop down to be populated constantly, prior to n